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Universal Windows Direct of Baltimore
- Windows Installation
- Baltimore, MD
About this business
Location details
2555 Lord Baltimore Dr, Suite K, Baltimore, MD, 21244, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Didn't send entire order. Slow to get missing item. Gave impression company was not concerned about it
Business response:
Thank you for providing your feedback and making us aware of this issue. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please contact us at customerservice@universalwindowsdirect.com with your account information so we can assist you in making things right!
I will complete this feed back when ´Universal Windows Direct of Baltimore ´ replaces our kitchen /dining room window as agreed in our loan and contrat. My husband & I are disappointed. Yalemzewd Asheber 8 London Br Ct Silver Spring, MD 20906
Business response:
Hi, Yalemzewd. At Universal Windows Direct of Baltimore, we aim to provide positive experiences at all times. Do you have additional questions about your project status at this time? Please contact us at customerservice@universalwindowsdirect.com!
Expectations were not properly managed. The time it took to install was entirely too long. They demanded a payment without providing a receipt.
Business response:
Hi, Customer. We have very high expectations here at Universal Windows Direct to provide our customers with a positive experience and we are sorry to hear this was not the case for you. We would like the opportunity to learn more about this experience and resolve any concerns. Please email us at customerservice@universalwindowsdirect.com and include the phone number associated with your account so our team can assist. ^J
Window installation started in November still isn’t complete as of today
Business response:
Hi, Clarence. We have very high expectations here at Universal Windows Direct to provide our customers with a positive experience and we are sorry to hear this was not the case for you. We would like the opportunity to learn more about this experience and resolve any concerns. Please email us at customerservice@universalwindowsdirect.com and include the phone number associated with your account so our team can assist. ^J
Business response:
Hi, Diana. We have very high expectations here at Universal Windows Direct to provide our customers with a positive experience and we are sorry to hear this was not the case for you. We would like the opportunity to learn more about this experience and resolve any concerns. Please email us at customerservice@universalwindowsdirect.com and include the phone number associated with your account so our team can assist. ^JD
Worst experience with a company. Contracted in March 22, job finally finished Jan 23. Windows installed improperly, leaked to the point of flooding one room. Windows installed in wrong order so that they could not finish the job and had to re-order. Poor caulking, foam insulation not done so windows were drafty. One window had the wrong number of grids, had to be re-ordered, window came in and now one half was the wrong size. Had to re-order that one sash. Before the job was completed to my satisfaction they started demandin... read more
Business response:
Hi, Trisha. We have very high expectations here at Universal Windows Direct to provide our customers with a positive experience and we are sorry to hear this was not the case for you. We would like the opportunity to learn more and help as we can. Please send an email to customerservice@universalwindowsdirect.com and include the phone number associated with your account so our team can assist.
One window wrong size and window 2600. Have not gotten back to me about this. Two windows not caulked on inside
Business response:
Hi, Barbara. We have very high expectations here at Universal Windows Direct to provide our customers with a positive experience and we are sorry to hear this was not the case for you. We would like the opportunity to learn more about this experience and resolve any concerns. Please email us at customerservice@universalwindowsdirect.com and include the phone number associated with your account so our team can assist.
Frequently asked questions about Universal Windows Direct of Baltimore
How is Universal Windows Direct of Baltimore rated?
Universal Windows Direct of Baltimore has a 4.1 star rating with 254 reviews.
When is Universal Windows Direct of Baltimore open?
Universal Windows Direct of Baltimore is open now. It will close at 8:00 p.m.