This profile has been claimed by the business owner or representative.
Universal Windows Direct of Northern Chicago
- Windows Installation
- Buffalo Grove, IL
About this business
Since its inception by co founders William Barr and Michael Strmac in 2002, Universal Windows Direct has lived by the philosophy of CANEI - "Constant and Never Ending Improvement". This philosophy holds true in all aspects of our business, from sales and marketing to installation and service and has catapulted UWD from a small, local home improvement company to one of the largest exterior remodeling companies in the country. Every one of our employees strives continuously to be the best in the business at what they do and p... read more
Location details
1007 Commerce Court, Buffalo Grove, IL, 60089, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
I’m happy with the price, but the installation leaves something to be desired
Business response:
Hi Kenneth, we appreciate your feedback. Please contact us at customerservice@universalwindowsdirect.com for assistance with any concerns you have at this time.
The windows look great. The issue is that we were not quoted on three small top windows in our living room. The bottom three were replaced but not the top three. Sales rep told us that he would count those as three windows and not six yet we got blamed for not checking over the contract or double checking when they came out to do the second measuring. If those windows had been installed- we would have overlooked the other small issues and given Universal a 5 star rating.
Business response:
We appreciate your feedback, Customer. If you would like to discuss your experience further, don't hesitate to reach out to us at customerservice@universalwindowsdirect.com. We would love the opportunity to resolve any issues.
The windows nice and expensive, is definitely an investment.
Business response:
Hi, Clara. Your feedback is highly appreciated. Thank you for the review!
Frequently asked questions about Universal Windows Direct of Northern Chicago
How is Universal Windows Direct of Northern Chicago rated?
Universal Windows Direct of Northern Chicago has a 4.7 star rating with 495 reviews.
When is Universal Windows Direct of Northern Chicago open?
Universal Windows Direct of Northern Chicago is open now. It will close at 3:00 p.m.