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Valley Nissan of Longmont
- Car Dealers
- Longmont, CO
About this business
Location details
1005 Ken Pratt Blvd, Longmont, CO, 80501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | Closed |
customer service sucks had an appt drove 30 minutes to go see this truck and when i get there they inform be truck was sold the nite before, they did not have the decency to call me and inform me of this .I will not recommend dealership at all
Don't honor appointments Had an appointment for 7:30 this morning--the first appointment of the day. At 8:30 I walked out because they hadn't even started my service. Of note, I had confirmed the appointment yesterday, and was assured that they would get right on the job.
Business response:
Thank you for taking my phone call today. As I said today on the phone, I am truly sorry for your experience the other day at our store. We are constantly focused on taking care of and living up to customer expectations. I do believe that Chris Doerschlag our Service Manager has the Service Department improving every day. I look forward to speaking with you in the future and ensuring you are taken care of the way you deserve. -Troy Mewis General Manager
Not worth the drive!! Total lack of professionalism! I was there for 20 minutes and was insulted 4 times......not worth the drive. I was there to make a deal and buy a vehicle. They were interested in playing games and seeing how much they could take advantage of me. Super disappointing. Lots of vehicles in the world....it is a shame they don't appreciate customers. Like
Business response:
Hello Todd, my name is Troy Mewis. I am the General Manger here at Valley Nissan. I am very sorry to hear about your poor experience here at the store. We strive to create a better experience for all of our guest. I would love to chat over the phone with you so I can get all of the details about your visit. Please reach out to me. 303-776-0443 - Troy Mewis
Valley Nissan scammed us. Do not work with them. Valley Nissan took advantage of us and scammed us out of over $6,000. A few years ago we bought a brand new Nissan Frontier, and had a good buying experience with them. We recently went back to trade in the truck for a family SUV. We are about to have our first baby and opted for a used SUV for a family car. We wrongly thought the sales team at Valley Nissan would be honest and reliable with us in our purchase. We wrongly thought we could trust them and the reliability of the ... read more
Terrible Service Experience This summer I had my sunroof replaced at Valley Mitsubishi due to a recall. It leaked really bad and I went in for service on 10/07/19 fix the sunroof. They offered a special on an oil change, tire rotation, new air filter, cabin filter and windshield wiper blades so I had them do that. After picking up my car and as the week progressed I started hearing a really loud thumping under my car. I drive back-and-forth on Highway 36 everyday and then to Longmont a couple times a week. By Monday that som... read more
Business response:
Hi Kathy, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We would like an opportunity to make this up to you. If you are willing, please reach out to us at (303) 776-0443 so we can work towards a resolution.
Very dishonest beware actually run Valley nissan of longmont took advantage of me. Having bad credit lied and said we would have to pay 4k extra to finance company to get loan. Lied about needing 1000 down. Added warranty lied said it was required by finance company. Yes I have learned my lesson. What can I do nothing. All I can say is finance person Eric was not only extremely rude dishonest. I wouldn't send my worst enemy here.
Never again I purchased a pre-owned certified Nissan Rouge from Longmont Valley Nissan. The purchase process went smoothly and I was pleased however after I had the car for about a year and a half and had driven it for less than 5000 miles it was having major transmission issues. I took it back to them and they told me it was in need of a brand new transmission. The cost was about 1/2 of what I paid for the car. They refused to give me any kind of discount even though they had sold me a pre-owned lemon. Never again will I pu... read more
Business response:
Erik, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. If you are willing to give us another chance, please reach out to us at (303) 776-0443 to speak to our manager directly.
Purchased new Rogue with the help of Shane Ferrin Shane Ferrin helped me buy my car at Valley Nissan. He was very informative and helpful with showing us the new features and how they work. Thank you Shane for you all your help. Love my new Rogue Marge Shaffer
Quality is in the details My heart raced as I laid eyes on the exact car I was looking for! I raced to the phone, spoke to an eager salesman, and waited for the word. Whoops, we wrote the ad wrong, here's the actual details... So disappointed in car dealerships nowadays. Tempted to keep driving my old beater after yet another dealer mixup. This is not fair to motivated excited eager buyers.
Frequently asked questions about Valley Nissan of Longmont
How is Valley Nissan of Longmont rated?
Valley Nissan of Longmont has a 4.5 star rating with 4,200 reviews.
When is Valley Nissan of Longmont open?
Valley Nissan of Longmont is closed now. It will open tomorrow at 8:30 a.m.