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Valley Nissan of Longmont
- Car Dealers
- Longmont, CO
About this business
Location details
1005 Ken Pratt Blvd, Longmont, CO, 80501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | Closed |
Good potential, bad execution I bought a 2003 GMC Envoy here. After some haggling and misunderstandings with manager Heath and salesman Justin, I feel like I got a pretty good deal. I got the price I was trying for, five free oil changes worded as two years worth of oil changes, and didn't have to trade in my old car. But then there were problems. The vehicle was given to me with almost an empty tank of gas, and after the first day, the battery died and upon jumping the vehicle, the key got stuck in the ignition. With effort... read more
Customer They sure do communicate with you when they want to sell the vehicle after they make the sell you don't hear a word from them . Test drove the vehicle and there were issues on the truck they said they would look into it and correct them and when they dropped the vehicle off they had not corrected the issues. or said why they could not after they said they would . Have called Valley Nissan about it emailed them about it and they have not returned my calls. Once again just like I'm the plague I would not return to thi... read more
Business response:
John, I am sorry to hear about the issues you are having after your purchase. I would like to visit with you more in depth on this so that we can work towards getting these resolved. My name is Warren Smith and you can reach me at 303-776-0443. Again I apologize, but thank you for bringing them to our attention so that we can work towards getting everything resolved. I look forward to visiting with you.
sleazy sales tactics I would like to warn anyone looking at this dealer. I have owned Subarus all my life and this dealer gives Subaru a bad name. We have been searching for a while and finally settled on a Forester. We were contacted by this dealer and offered a good price. We needed a specific value for our trade in, and they agreed to it. We thought the deal was already set before we left the house and drove here. After completing a test drive, they offered a trade in value MUCH lower than what we had agreed upon. The who... read more
Business response:
I am sorry to hear that your experience here at Valley Nissan Subaru was not up to par. I would like to visit with you in regards to your interaction with my team so that I can work with them to improve as well as see if there is anything I might be able to step in and do. My name is Jake Liberatore and I need a little more information so that I can look into this. Again I apologize about your experience and but I look forward to visiting with you and seeing what I can do to help out! You can reach me at 303-776-0443.
Avoid Valley Nissan at all costs! This place defines dishonesty, period. We were in the market for a new vehicle, and had gotten what seemed to be a decent quote over the internet from Valley Nissan - thinking that they would be reasonable to do business with, we went to go and complete our purchase. Upon our arrival, the salesman was very upset when he learned we wouldn't be trading anything - he then told us the quote we were given was not valid. We then showed him the quote we'd been given where no trade was involved, and... read more
Business response:
Mr. Green, I am not happy to hear about your experience and I know you have asked for me to not even try to reach out to you, but I do feel like that it is something that needs to happen as I truly care about my customers and feel they are my top priority. That being said I would like to have a conversation in regards to your experience and I understand that I might have lost the opportunity to work with you but I can work towards making sure this behavior does not happen in the dealership as based on what I am reading it is... read more
Don't Buy Used at This Dealer This is supposed to be a small town, family owned dealer but I'll tell you...Its NOT...Its All about them making money off their So called Inspected cars that they sell you and then expect you to pay Thousands of dollars to fix something they claim they knew Nothing about! That is NOT small town, it's called taking advantage of a Single mom in a hard situation and then Not standing behind their sales.
Business response:
I apologize about some issues that you are having I would like to visit with you in regards to them to work through stuff. My name is Jake Liberatore and you can reach me at 303-776-0443. I look forward to visiting with you and working through things. Sorry again for the issues that you are having and I look forward to helping get them resolved.
Disappointing All I have is extreme disappointment. I have been to this dealership three times. The first vehicle I had my eye on was in the Nissan side of the dealership and was passed on before I got there the next day (although the salesman knew I'd be back as I test drove the vehicle and was to bring my vehicle back to trade in). Never heard from that salesman again, after numerous calls and emails. My experience on the Subaru side of the dealership was odd as well. They tell me they can't find my vehicle appraisal altho... read more
Business response:
Thank you for sharing your experience with all. I am sorry to hear that it has not been a good one up to this point. I would really like to visit with you more in depth to see if there is anything I can do to correct it. That being said my name is Jake Liberatore and you can reach me at 303-776-0443. Again I apologize, but do thank you for bringing it to my attention so that I can talk with my team and work to improve. I look forward to hearing from you.
RD Carlson Purchased a vehicle 3 days ago. Salesman and manager went out of their way to get me a good deal. I am quite pleased with that part of the deal. Vehicle was not in stock and had to be picked up from another dealer. I live 4 hours away and they told me it would be delivered to me personally on Tuesday. Monday night I called to confirm and was told I wouldn't get it until Wednesday. Wednesday morning I called to confirm delivery and was told it wouldn't be delivered until Thursday. At no time in this process did any... read more
Business response:
Thank you for taking the time to share your experience with all, also thank you for your business here at Valley Subaru. I am sorry that we fell short in our promise to get the vehicle to you on the schedule time that you were told. I have had a long conversation with the team and we are working to improve on this. Also, I would love to personally visit with you in regards to the whole purchase as you are not just a number and I don't want you to feel that way. My name is Jake Liberatore and you can reach me at 303-776-0443.... read more
Poor Service Had car in for oil change on Monday, checked oil 2 days later almost 1 quart low. Brought car back to dealer they checked for leaks and stated it was a "miss pump" and was told all was good now. Got back to work and went to check oil and noticed that the oil fill cap was sitting on top of engine. Let service manager know, no call back - poor attention to detail.
Business response:
JBD, I am sorry to hear about your experience here at Valley Nissan with our service department. I have looked into all of this and assure you when you brought it to our attention that it was addressed. I know this does not make things right with your situation. That being said I would love to visit with you more on the matter. My name is Jake Liberatore and you can reach me at 303-776-0443. I look forward to hearing back from you and I apologize about the issues you had while servicing your vehicle with us.
Terrible Service and Follow Up Customer Service I had my car in for routine maintenance during which Valley Subaru changed the oil, rotated the tires and completed a multipoint inspection including checking the rear differential. Immediately following my service at Valley Subaru all the fluid drained out of my rear differential due to the fill plug not being replaced adequately. I ended up blowing out my rear differential and had to spend $700 to replace it. Valley Subaru of Longmont took no responsibility for this and did n... read more
Business response:
Ellie, I am sorry to hear about your experience here with our service department! I would love to visit with you more in depth about the matter! Please call me at 303-776-0443 ask for Jake. Look forward to hearing from you.
Frequently asked questions about Valley Nissan of Longmont
How is Valley Nissan of Longmont rated?
Valley Nissan of Longmont has a 4.5 star rating with 4,007 reviews.
When is Valley Nissan of Longmont open?
Valley Nissan of Longmont is closed now. It will open at 8:30 a.m.