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Valley Nissan of Longmont
- Car Dealers
- Longmont, CO
About this business
Location details
1005 Ken Pratt Blvd, Longmont, CO, 80501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | Closed |
Poor Service Had car in for oil change on Monday, checked oil 2 days later almost 1 quart low. Brought car back to dealer they checked for leaks and stated it was a "miss pump" and was told all was good now. Got back to work and went to check oil and noticed that the oil fill cap was sitting on top of engine. Let service manager know, no call back - poor attention to detail.
Business response:
JBD, I am sorry to hear about your experience here at Valley Nissan with our service department. I have looked into all of this and assure you when you brought it to our attention that it was addressed. I know this does not make things right with your situation. That being said I would love to visit with you more on the matter. My name is Jake Liberatore and you can reach me at 303-776-0443. I look forward to hearing back from you and I apologize about the issues you had while servicing your vehicle with us.
Terrible Service and Follow Up Customer Service I had my car in for routine maintenance during which Valley Subaru changed the oil, rotated the tires and completed a multipoint inspection including checking the rear differential. Immediately following my service at Valley Subaru all the fluid drained out of my rear differential due to the fill plug not being replaced adequately. I ended up blowing out my rear differential and had to spend $700 to replace it. Valley Subaru of Longmont took no responsibility for this and did n... read more
Business response:
Ellie, I am sorry to hear about your experience here with our service department! I would love to visit with you more in depth about the matter! Please call me at 303-776-0443 ask for Jake. Look forward to hearing from you.
Never buy a car from this dealership!! NEVER BUY A CAR FROM THIS DEALERSHIP! I love our new Subaru we bought last year, but buying it from Valley Subaru in Longmont was the worst mistake we ever made! After purchasing the car, Morgan in the sales department told us they didn't have the accessories we agreed on as part of the deal, and that she’d get them to us in the following week or so. When we came back, she tried to give us USED parts, that they were pulling from cars they received as trade-in’s. We were also lied to whe... read more
Business response:
Drew, I am sadden to hear about your experience with us as that is not how we conduct business. We would like to visit with you more on it and explore if there might be anything we can do to reconcile our relationship with you. Again, I am sorry to hear about your issues you had with us and I assure you they will get addressed. We appreciate the feed back as well so that we can work on improving! You can contact me at 303-776-0443 and ask for Jake.
Recent Purchase I recently bought a Nissan from this dealership. The salesmen I dealt with were polite, but the buying process was sped through just to make a sale. I did not get all of my questions answered and some were answered incorrectly. First I was not told I needed comprehensive and collision insurance on my financed vehicle before I drove it off the lot. I only had liability on my previous car I owned. They took this proof of insurance but did not sign the insurance verification page. When in the finance office, I h... read more
Business response:
Recent Buyer, My name is Jake Liberatore and I am one of the managers here at Valley Nissan Subaru. I saw your review come up and I am sorry to hear about your experience with us here at Valley. I would like to visit with you about it more in depth and also make sure we get any issues we can resolved. We would also like to invite you back in for a second time delivery to go over the vehicle again and get any questions addressed that you have on your new Nissan. Please contact me at 303-776-0443 and ask for Jake Liberatore. I... read more
Buyer Beware Buyer beware of this dealership. My brother in law purchased a used vehicle from Valley. The car had several defects that were pointed out before the car sale. Although the salesman said they would be fixed, they never were. When we inquired about fixes after the sale, the dealer shoved an "As Is" agreement in our faces. This dealership is the definition of deceptive trade practices. Basically, take every bad stereo-type about salesman at car dealerships and you have Valley Subaru and Nissan. I would strongly re... read more
Business response:
Andrew, thank you for letting us know your brother in law had a less than desirable experience with us here at Valley Nissan Subaru. I am very sorry to hear about this. I would love to visit with you and work in attempt to get his issues resolved. Please call me at 303-776-0443, my name is Jake Liberatore or you can ask for Don Moyers. We look forward to hearing back from you and trying to work everything out.
Good, but I expect great Bought a used car from these guys and the experience has been good so far. Love my used Subaru and the guys at Valley are great. I'm currently testing their commitment to customer satisfaction and will report my findings soon. It took me over 2 months to get the car back to them for a few problem they let me drive off the lot with. A broken key fob (second set of keys handed to me after purchase) and a brake light that wasn't fixed with a new bulb once I realized it was out. They replaced the key fob... read more
Business response:
Jeffrey my name is Jake Liberatore and I wanted to thank you for sharing your experience. I am sorry that we have not been able to make it a great experience so far. I would love to visit with you and rectify the situation, please reach out to me at 303-776-0443 or jake@valleynissan.com so that we can further discuss and get you all taken care of. I look forward to hearing back from you Jeffrey!
They don' I went in on a Friday before the holiday weekend to view a used Honda Element. I was running late to the appointment I had scheduled and gave a courtesy call to Jason, the person I was dealing with to let him know I would be late. He was very grateful I called and said, 'You wouldn't believe how many people just leave you hanging without a phone call.' He thanked me and we met up later. It was getting late at this point when we got to the dealership, it was dark etc. Nonetheless, the test drive went great, we expre... read more
Business response:
Elizabeth, thank you for reaching out to us and sharing your experience with us. I am sorry that you were not happy with us here at Valley Nissan Subaru. My name is Jake and I am one of the Manager's here and would love to visit with you about the situation if you would like to talk more about it. You can reach me at 303-776-0443. Look forward to talking with you and again I apologize about your experience with us.
So-So dealership Me and my wife went here twice. The first time we went we were looking for a new Murano. Found one that we liked but when we tried to negotiate our trade and price, the dealership was not willing to budge and kept trying to pressure us in taking the Murano for a higher price. We eventually left and went to another dealership where we got what we wanted. The sales rep said he would call us back and follow up and try to work a deal out for us but we never ever heard from him. The second time we went there we w... read more
Business response:
I am sorry to hear that we couldn't meet up on numbers the first time around and very bummed you didn't have a pleasurable experience the second time around. My name is Jake and you can reach me at 303-776-0443. I would love to visit with you about all of this so that I can work to address these issues! I apologize again and look forward to your call!
Dishonest crooks. Beware. They are cheats Cheat. Cheat . Cheat. Avoid them. No respect for customers. Very rude. Manager was a waste. Salesmen are same.
Business response:
Chris, I am sorry that you feel this way about our dealership and it sounds like you had a bad experience with us here at Valley. We work hard to make sure everyone has a good experience but understand that not all will. So, I wanted to reach out to you and see what we can do to correct whatever the issue may be? Please let me know what we can go to work on correcting the issue for you!
Frequently asked questions about Valley Nissan of Longmont
How is Valley Nissan of Longmont rated?
Valley Nissan of Longmont has a 4.5 star rating with 4,200 reviews.
When is Valley Nissan of Longmont open?
Valley Nissan of Longmont is closed now. It will open tomorrow at 8:30 a.m.