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Wag Hotels - Santa Monica
- Pet Boarding
- Santa Monica, CA
About this business
Location details
1653 19th St, Santa Monica, CA, 90404, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I took my puppy there for two days of jail or as they put it "special care". My puppy isn't neutered yet, so they force you to pay extra to have your dog get locked up in a room and make you believe your dog would have 3X 20min 1:1 sessions with someone. Only for you to get your dog in the evening to realize he hasn't gone potty ever during that time and probably haven't been checked up on even once during a full day! And when you ask them if he had pottied or not, the person would probably say I don't know!!!! If I wanted ... read more
Business response:
Hi Afra, I appreciate you taking the time to leave a review of your experience on Yelp. Transparency with our clients is an important part of our customer service philosophy. We want you to trust that your dog is getting the best care possible. If your dog's stay with Wag Hotels was less than satisfactory I'd be happy to speak with you and see how we can make it right. Sincerely, - Justin Way, General Manager Wag Hotels West Los Angeles
Would give zero stars if I could. I know times are weird but I called ahead to schedule a puppy play appointment on Saturday 8/22/20. Online services are available but I even called in and talked to someone to schedule the appointment and ensure it was a sure thing. All I needed to do was show up & bring proof of vaccines. Well the trainer didn't even show on his usual schedule. No other dogs were booked, because trainer was not attending. I received no call or warning nor was I given any solution other than it's not happeni... read more
Business response:
Hi Samantha, Thank you for taking the time to share your experience. I'm sorry that your experience fell short of the standards we hold ourselves to as well as the basic courtesy you should expect as a client. It seems as though there was some miscommunication on our end coupled with a lack of understanding and acknowledgement for your time. We've taken your feedback to heart and we're in the process of making some changes to prevent this from happening to anyone else in the future. Is there anything we can do to make this... read more
Frequently asked questions about Wag Hotels - Santa Monica
How is Wag Hotels - Santa Monica rated?
Wag Hotels - Santa Monica has a 4.5 star rating with 590 reviews.
When is Wag Hotels - Santa Monica open?
Wag Hotels - Santa Monica is closed now. It will open on Monday at 9:00 a.m.