Wag Hotels - Santa Monica's cover image
Claimed

This profile has been claimed by the business owner or representative.

Wag Hotels - Santa Monica

4.9

About this business

Wag Hotels is the Ultimate Stay & Play Resort Delight your four-legged friend with a one-of-a-kind adventure at our West LA pet hotel, open 24/7/365 for your convenience. At Wag Hotels we believe each pet deserves truly personalized care. Whether you’re looking for a place that your puppy can romp around and make new friends, or a serene environment for invigorating cat naps, you’ll find it at our state-of-the-art pet hotel in West LA, conveniently located near the 405 and 10 freeways. 

Location details

1653 19th St, Santa Monica, CA, 90404, United States

Get directions
WeekdayScheduleStatus
Mon9:00 a.m. to 6:00 p.m.
Tue9:00 a.m. to 6:00 p.m.
Wed9:00 a.m. to 6:00 p.m.
Thu9:00 a.m. to 6:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
SatClosed
SunClosed
4.9441 reviews
Select a rating
Stephanie G.'s profile image
Stephanie G. 
rating
5 years ago

Our two dogs needed socialization with other dogs. We took them for daycare and they had an amazing time. They were so excited to go back. The place is very friendly and the staff excellent. We plan on taking them once a week so that they get the exercise, fun and opportunity to hang with others. 

Business response:

Hello Stephanie, Yes, our daycare programs are great for dog socialization! Thank you for your great review. Your two dogs were nervous at first but by the end of their 5 Free Day trial period they were so excited to walk into the door! We love seeing that with new guests. Take Care! -Justin, General Manager 

Kady H.'s profile image
Kady H. 
rating
5 years ago

I was so nervous dropping our pups off (it was literally just for a night and I cried 5 minutes after dropping them off) but the fact I was able to watch them on the cam in their room was so reassuring to me considering how sad I was having to leave them. Wag made everything super easy, to dropping them off to picking them up to me calling every few hours to ask them to do things. I am a crazy pup mom and they made it so easy. Nova and Zoey were very so happy when we picked them up and we definitely will stay here again! it... read more

Business response:

Hello Kady! We appreciate you taking the time to post some words about your experience. I'm happy that you got to enjoy Nova and Zoey's stay in a Deluxe Suite utilizing the Petzi Camera! Seeing them come back in for daycare and a bath recently was a treat for all the staff. Sincerely, -Justin, General Manager 

Steph L.'s profile image
Steph L. 
rating
5 years ago

We adopted our pup Neptune when she was 3 months old back in January. She's now 10 months, and she's incredibly high-energy but an absolute sweetheart. Wag Hotel is the only place we will ever take her for daycare and boarding. I was REALLY hesitant and nervous at first, because my pup has pretty severe separation anxiety and of course, like every other crazy dog mom, I just wanted to know she was going to be taken care of. Every. Single. Person. who works here is incredible -- Shay & Britney are almost always at the fron... read more

Business response:

Hi Steph! You are so sweet! I shared your review with the team and they were super happy that you and Neptune had a great experience. Can't wait to see her again. Thank you, Justin Way, GM 

Jennifer V.'s profile image
Jennifer V. 
rating
5 years ago

Worth every penny and then some. I was so nervous to leave my 11 year old rescue; Biscuit. The patience, knowledge and professional demeanor of every staff member put my fears to rest. When I returned from my weekend trip, Biscuit looked like she spent the weekend at a spa. She was happy, energetic and freshly groomed. I just can't say enough about the care we both received. Highly recommended!! Side note: I originally wanted Biscuit to have all day play, fearing she'd be lonely. I'm so happy it was suggested she ma... read more

Business response:

Hello Jennifer, We had about as good a time with Biscuit as he had with us! It's true that sometimes All Day Play can be a little tiring on the more senior dogs. I'm really happy that we found the right fit to keep your dog safe and snug while you were away. Sincerely, Justin Way, General Manager 

M N.'s profile image
M N. 
rating
5 years ago

Shawna & Briana and the rest of the staff are amazing at Wag Hotels! The facility is super clean and the web cams are the best!!!! I can call anytime to see how my babies Tyson and Minka are doing. I really appreciate the care and attention the staff has with them. I've tried other facilities in the area but I've been consistently impressed with the services of Wag Hotel. 

Business response:

Thank you M N! It was very sweet of you to shout out our team members like that! It really made their day. We appreciate the review. Come back soon! - Justin Way, General Manager 

Noel S.'s profile image
Noel S. 
rating
5 years ago

Want to hear a funny story with a happy ending? I ran my own dog rescue in Miami for 10+ years before I moved to LA 3 years ago. I moved here with my 17 year old Sparky, and then adopted 5 year old Noel after the 2016 election. So when I began looking for boarding during my out of town trip, I asked around. The first person I was referred to said 2 things I remember - she charges $85 a night for boarding and whatever I do, don't use Wag or Rover. So, I found WestLA Dogs, looked them up on the map, and decided to drop... read more

Business response:

Hi Noel, We LOVE happy endings at Wag Hotels! I hope we can continue to surpass your expectations in service and care for your furry family members. Thank you for sharing your experience. Sincerely, Justin Way, General Manager 

Jenny T.'s profile image
Jenny T. 
rating
5 years ago

We started taking our dog to Wag Hotel recently and love it! The staff are friendly, and they have cameras in their all day play so you can check in on your pup from the office. 

Business response:

Thank you Jenny! We really appreciate the review. I hope you continue to bring your dog to us for years to come. Sincerely, Justin Way, General Manager 

Mel C.'s profile image
Mel C. 
rating
5 years ago

This is the best dog hotel. Completely hassle free, clean, and great customer service. 

Business response:

Hi Mel, I'm so glad that you are happy with our services! We strive to provide the full hotel experience for you and your pet. Thank you for the kind words. Sincerely, Justin Way, General Manager 

S F.'s profile image
S F. 
rating
6 years ago

So glad I found Wag Hotels! My dog was not loved at his previous dog daycare, even though he is the sweetest and nicest pup. (He loves all dogs and people.) We needed a place that actually loves dogs! Wag is clean, well-designed, cares about its dogs' wellbeing, and even offers solutions & adaptations when the dogs are slightly misbehaving (read: light training or moving to 1-hour play groups if playing too roughly). There is a trainer onsite, excellent security and - unheard of elsewhere - you can drop off and pick up an... read more

Business response:

Thank you! We take pride in the fact that our furry guests can check in or out anytime, day or night, just like a human establishment. I'm happy you mentioned our 1-hour play groups. They offer a great option for dogs that have trouble being successful in "cage-free" facilities. I hope you and your dog keep coming back for years to come! Sincerely, -Justin Way, General Manager 

Frequently asked questions about Wag Hotels - Santa Monica

How is Wag Hotels - Santa Monica rated?

Wag Hotels - Santa Monica has a 4.9 star rating with 441 reviews. 

When is Wag Hotels - Santa Monica open?

Wag Hotels - Santa Monica is closed now. It will open at 9:00 a.m.