Wag Hotels - Santa Monica

Lisa J. 

on Yelp

3 years ago

Never bringing my dog here again. I called on Tuesday to get my dog a grooming appointment and was after waiting over two hours for a call back was told I need to make an account online to make an appointment. I made an account and requested an appointment for the next day: a day later I finally receive a call about my appointment request. I book an appointment and was Very specific about what I was looking for: I asked for the price of a bath for a small dog and the customer service rep said $45. I asked if it included anal... read more

Thai C. 

on Yelp

3 years ago

I've been leaving my dog at Wag hotels for a while now. I've never had an issue, besides the fact they never know if she ate during the day or if she went for potty, zero control of the dog's day. But today they made me lose it: we left our dog for a daycare at 8am and went for pick up around 3pm. When we got there, no one knew about her. We waited for over 10 minutes that felt like an eternity hearing them running all over the place trying to find my dog and no one had one single tracking of her day, not even her check in. ... read more

Angela C. 

on Yelp

4 years ago

Our dog was really sick from staying at this place for only 2 nights. My dog is fully vaccinated and was healthy before using this facility. I tried to get my dog used to boarding at this place during July 21 as we had a couple of vacations booked. I noticed every time I took my dog to west la wag hotel for daycare (leading up to our vacation), she would come back with diarrhoea. We thought it might have been stress. When we set off to our first 2 night vacation we left our dog at this facility in a room with a camera. Lucki... read more

Den G. 

on Yelp

4 years ago

I had the worst experience here! My dog boarded for less than 24 hours at the West Los Angeles location and I tried calling like 15 times within that time period and NEVER did someone answer the phone!!!! Like how?!?! I wanted to check in on my dog to see how he was doing and I wasn't able to get a hold of anyone! Also, I took a bag of food and toys for my pup but when I picked him up, the staff had lost everything!!! Like how does that even happen within 24 hours?! I took like four different toys and he came back with none... read more

Daniella C. 

on Yelp

4 years ago

Seems Wag may have complained that I used two accounts to comment so I'll comment on the one that is active. Long story short: my Saint was boarded at West Hollywood and I was told last minute that there were confirmed cases of kennel cough in their facility. When I boarded her the second time that week Wag said she was kept away from sick dogs and needs to go to West LA. She caught the virus and we asked them to keep her until they ran tests but Kristen (director in Sacramento HQ) said she would TAKE SUNNY TO THE SHELTER IF... read more

Jenn K. 

on Yelp

4 years ago

DO NOT TAKE YOUR PET HERE! Both of my dogs came home sick after being in the care of Wag Hotel. One of my pups has intestinal issues (diarrhea and no appetite + lethargy), and the other acquired an upper respiratory infection from this facility. I promptly let the facility know and asked to correspond with a manager, and a 'client services representative' named Shay responded and took zero responsibility and proceeded to explain how they 'screen' their clients. Her elucidation of how they 'screen' their clients is a complet... read more

Amy X. 

on Yelp

4 years ago

We wanted to love it, but our samoyed puppy came back covered in urine and unhappy :( . We used Wag Hotels in Hollywood a couple times before we switched over to West LA as it was more convenient for us. After our second stay at the West LA location, our puppy came back covered in urine. This has never happened before, and there have been times where our pup has been at the hotel for over 12 hours. Obviously he's only 5 months (but potty trained) so accidents can still happen, but the least the staff could have done was upd... read more

Buck C. 

on Yelp

4 years ago

We boarded our dog at Wag West LA for five days, and I'll start by saying you can tell the employees there really love dogs - they're very sweet and patient with them. The reason this place gets 2 stars is because every other aspect of it is SUUUUPER DISORGANIZED. When we first booked the reservation, we uploaded our dog's paperwork (vaccines, etc) to the site, then waited three days for the paperwork to be approved - which never happened. I called Wag's (855) whatever number to find out what was going on, but no one answe... read more

Afra Y. 

on Yelp

4 years ago

I took my puppy there for two days of jail or as they put it "special care". My puppy isn't neutered yet, so they force you to pay extra to have your dog get locked up in a room and make you believe your dog would have 3X 20min 1:1 sessions with someone. Only for you to get your dog in the evening to realize he hasn't gone potty ever during that time and probably haven't been checked up on even once during a full day! And when you ask them if he had pottied or not, the person would probably say I don't know!!!! If I wanted ... read more