Washington Radiology Park Potomac

Cerena C. 

on Yelp

11 months ago

Absolutely do not use Washington Radiology. I had a mammogram there in November 2024 and paid my portion while insurance covered the rest. Despite this, I've been receiving a $2,000 bill every month since. Each time I manage to reach someone in billing, I'm told it's a mistake, they apologize, and assure me it will be resolved. Yet here we are, and now the bill has gone to collections. I've been told multiple times that a supervisor will call me back, but one is never available, and no one follows through. It has been incred... read more

Someone S. 

on Yelp

a year ago

Let's start with the upselling and heavy sales pressure of upgrading to a Breast MRI that is not covered by insurance. Refusal to do a ultrasound which is covered by insurance and scripted by the physician. This has occurred twice. This year the billing process is a complete mess. The bill sends you to is a weird scammy looking page and is NOT the same as the landing page if you go to billing on the Washington Radiology webpage. You cannot get to billing from their main phone number because it is disconnected. I had to call... read more

Debby J. 

on Yelp

a year ago

Washington Radiology in Potomac is nice however the front desk staff leave a lot to be desired. I walk in and instead of good morning this person is asking me if I have an appointment.... In a loud and rude tone....twice. Totally threw my whole demeanor off...her attitude was COMPLETELY unacceptable. 

Janet J. 

on Yelp

3 years ago

Well I have been to the Potomac Location 5 or six times. . . today they made me reschedule a routine mamogram for a diagnostic mamogram-stating I hadnt been there since the prior Oct. I was there appt on April 6th, an appointment that they made me wait 1 hour and 15 minutes before sending me back for services-then to be told that they would do what the could because I was late for the appt. I wasn't LATE I arrived 15 minutes prior to my appointment-but the intake clerk, she was in a hurry to go to lunch and didn't process m... read more

Emily D. 

on Yelp

3 years ago

Freezing. Long wait times. They can't be bothered to turn on the heat and if you get a tech named Bonnie, god help you because it will hurt like hell. 

D H. 

on Yelp

4 years ago

Buyer beware! I've been going to Washington Radiology for my annual mammogram for more than 20 years. Today, when I arrived to the North Potomac office, I was told their computer system was down and my name was not on their hardcopy list. They asked if I had scheduled my appt online. When I said yes, the reply was, "Oh, that system really doesn't work." Huh?!?! I took off from work and drove 45 mins and all you have to say is that a scheduling program on YOUR website, "really doesn't work." They refused to fit me in a... read more

S. R. 

on Yelp

4 years ago

Don't ever schedule an MRI at this location. The staff is rude and the equipment is never working. Twice now after arriving I had to leave and go elsewhere to have my MRI. 

S G. 

on Yelp

4 years ago

I just called and they don't have an OPEN MRI. Yelp says they do. This is not correct. 

L C. 

on Yelp

5 years ago

Particularly with something as sensitive as interpreting a mammogram, every patient should have the ability to see a doctor of their choosing. But I just learned the strangest thing about Washington Radiology: you effectively cannot schedule an appointment with a particular doctor. I was so relieved when I found Dr. Chow; I really trust her, and she was so much better than other doctors I'd had for mammograms in the past. It means a lot to me to go back to her for follow up. But when I tried to schedule a follow up 2... read more