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Waterford Downs
- Apartments
- St. Louis, MO
About this business
Location details
11502 Craig Ct, St. Louis, MO, 63146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Andre serviced our apt and left a detailed note behind describing what he did. They have a great maintenance team.
The insulation in the apartments could be better ( could hear some noise from upstairs and downstairs neighbors) however the apartment is clean and has updated flooring and appliances. Also, Maintenance is quick and very responsive. since we moved in Randall has been helpful and fix any repairs that we have. Randall made our stay here great thank you
Andre did an excellent job checking my filter and painting my apartment that had experience from a roof leak.
Had leaky sink. Andre Irby replaced the sink and did an excellent job while being professional and answering all of my questions. He was great.
I submitted a maintenance request a few hours ago and didn't expect to have the issue resolved so fast! Randall was great! He arrived within an hour of my request and handled my issue within a few minutes, and I am very grateful! Big shoutout to him and his exceptional service this morning.
Business response:
Our team works hard to provide exceptional service and we're happy to hear it shows! Feel free to drop by the office or give us a ring if you require any additional assistance moving forward. We are here to help! Thanks again!
Waterford Downs is a very good place to live, for many reasons. First of all location, location, location. Also, the staff headed by Ed and Karen are fantastic to deal with. Good communicators and always ready to answer questions and help when needed. I would whole-heartedly recommend Waterford Downs as your next place to live!
Business response:
Thank you so much for your positive star rating for the Waterford Downs and the appreciation shared for our staff, especially Karen and Ed. We will definitely pass the message on to them. We would love to find ways to earn the final star from you. Please feel free to reach out to us directly for any help.
I have lived here for almost 2 years now and truly enjoy my apartment, the location, and amenities provided to residents. Recently I had noticed that the hot water was running out quicker than normal. I put in for a service request and Robert was at my door minutes later to check the hot water heater. He explained he was going to replace the heating element and we'll see if that fixes the issue. He was very polite, friendly, and a quick worker. I am very pleased how everything was handled today. Hopefully this will fix m... read more
Business response:
Thank you for your wonderful feedback, Jr! We're so glad to hear that you've been enjoying your home and our community's location and amenities over the past two years. Your comfort is our top priority, and we’re confident that our team will continue to assist you. If you need anything else, please don’t hesitate to reach out—we’re always here to help!
As always any issue I have with my apartment Robert Eyre, takes care of it. My sink was not draining properly but accommodations were made in fixing. Thanks!
Pros: convenient location, maintenance (Amos in particular) has been very helpful Cons: have to agree with what others have said about issues related to construction, hopefully mostly wrapped up by now
Frequently asked questions about Waterford Downs
How is Waterford Downs rated?
Waterford Downs has a 4.2 star rating with 140 reviews.
When is Waterford Downs open?
Waterford Downs is closed now. It will open at 10:00 a.m.