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Waterford Downs
- Apartments
- St. Louis, MO
About this business
Location details
11502 Craig Ct, St. Louis, MO, 63146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Very friendly. Excellent response for the few maintenance items and they were fixed properly. We had a 1 bedroom and it was very roomy. I also appreciated the spacious pantry. All in all, great apartment for the price!
Business response:
Melissa, thank you so much for this five-star review! Our top priority here at Waterford Downs is to provide each resident with a stellar living environment, so we're delighted to hear that you've enjoyed your experience with us. Thanks again for your kind words, and please let us know if you ever need anything in the future!
My garbage disposal busted, causing water to run out the bottom and into the cabinet below. I submitted a service request to have maintenance look at it, and within 10 minutes of submitting Joe Rodgers appeared ready to repair. I practically blinked my eye and Joe had taken the old garbage disposal out and replaced it, showing that it was fully operation and solved the problem. This is exceptional service and I couldn't be more satisfied. Thank you again, Joe!
I am impressed! Waterford Downs is great. My job has had me traveling for years and I am finally in a position to settle into a place. I have looked all over and my experience with Neal was fantastic. He was attentive, informative and answered questions I didn't know I needed to ask. The apartment complex in neat and clean, the floor plans are well laid out and the pricing is reasonable given the area. The major draw for me is that my father lives right around the corner and I can walk to Trader Joe's. All in all, I can conf... read more
Business response:
We couldn't have asked for a better review of Waterford Downs, Jason! We especially appreciate the kind words to our team member and will make sure to pass along your compliments. We look forward to you becoming part of our community! If you ever need our help, please do not hesitate to reach out to us. We're always happy to help!
We moved in last month and at first I was not impressed. They had hired someone to clean who had apparently done nothing (it was their first time using that cleaner). I told them I'd rather clean it myself than rely on whoever they hired, and they respected that. Since then, though, they've been extra accommodating! Maintenance requests are resolved promptly, and in the last week they've even helped with things outside their scope. Karen (leasing) helped us resolve an issue with the post office leaving me a non-working key t... read more
Business response:
Kate, this glowing review has truly brightened our day! We're thrilled that you're so happy at our community. Our team loves helping our residents have the comfortable and convenient living experience they deserve. We hope that you continue to enjoy your home and if you should ever need us in the future, we're always just a phone call away. Thanks again!
I loved living here! I just moved after four years and I am so sad to leave! The location is great and I searched all over for a better value but couldn't find one. They have underground parking (a rare find) that is very affordable. The apartments have a unique layout that make them feel very homelike unlike most apartments which are "shotgun" style. I always felt safe and the leasing manager, Neil, was very helpful, especially when I had strange situations/maintenance issues come up. The maintenance team has turned over s... read more
Business response:
We're sad to see you leave too, Jancee! We can't thank you enough for the time you've spent here and the parting words of encouragement. We'd like to wish you good luck in your next home, though you'll always be a member of the Waterford Downs family, Jancee. Have a wonderful day!
My husband and I lived in Waterford Downs for over three years and have nothing but positive things to say about the complex. The management is great, maintenance is kind and always quick to respond to any issues, the complex is clean and well-maintained with a great location. The area is safe -- I routinely run around Creve Coeur from our apartment, we walk to Dierbergs' and Trader Joes, and have never had any issues with our neighbors. The apartments are rented by a range of ages -- from younger couples to seniors -- n... read more
I have never had bugs in my lifetime until moving here. I could not get rid of them, and neither could maintenance. Absolutely disgusting!
DO NOT MOVE HERE OR YOU MAY REGRET THAT DECISION (Listen to the recording below as well) I moved into this property in February 2022 from Austin, TX. I was promised that maintenance issues would be handled through their "resident portal," but that quickly proved to be a false promise. The balcony had visible mold and rotting wood, but I was told renovations were in progress. Over the course of my lease, I learned that "rehab" was just a buzzword for "we'll get to it... never." I lived in a 2BD/2BTH townhouse with outdated ... read more
When I first moved here this place was great. It was cheap, there was a washer and dryer in each unit, the management was friendly, and the location was excellent. Even though the construction of the place was pretty shoddy, who cared so long as the management patched things up ok? Skip 3 years later and the complex is in need of a serious overhaul. Retaining walls are rotting, concrete steps are crumbling, ceilings are leaking (we were on the freaking 2nd floor in a 3 floor building too) ... I don't know but the strateg... read more
Frequently asked questions about Waterford Downs
How is Waterford Downs rated?
Waterford Downs has a 4.2 star rating with 155 reviews.
When is Waterford Downs open?
Waterford Downs is open now. It will close at 6:00 p.m.