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Waterford Downs
- Apartments
- St. Louis, MO
About this business
Location details
11502 Craig Ct, St. Louis, MO, 63146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I have never had bugs in my lifetime until moving here. I could not get rid of them, and neither could maintenance. Absolutely disgusting!
My review is 100% accurate . It was what I actually experienced. And the main problem was how all communication was cut off between me and anyone from the property management company. When I talked to Ed's manager, she was very surprised to hear about many of the circumstances I had to deal with while living here. And this was after I was told that a lot of my issues would bubble up to higher level management. And if my issues were heard, then it would have been reported that my temporary AC unit did not work at all. A... read more
Business response:
Hi Ryan, while we always like to hear from our residents, we're disappointed to see this inaccurate representation of your experience. It's true that the construction took longer than we had hoped. We had to make additional repairs once the siding was removed which delayed completion of the project. The A/C took longer than normal due to a short supply of equipment and scheduling issues with the vendor. We offered a temp A/C unit for the time being. Please understand that our team did their best to communicate with you, offe... read more
Lived here for about 4 years, they often told me I was one of their FAVORITE tenants because I pay on time and don't cause trouble. THE SECOND I declared my intent to move out I was dealing with a COMPLETELY different beast. They have made moving out an ABSOLUTE NIGHTMARE and treated me like a degenerate a*shole every step of the way. There is a TON of great housing in this area of Olive/Creve Coeur- and they won't try to shit on you for moving out. Avoid any dealings with Ed in the Leasing Office. Make sure you get anythi... read more
Business response:
Michael, we're disappointed to be receiving this review. As you are aware, you left your lease early and without adequate notice. We worked with your father as the other leaseholder to resolve your outstanding fees. If you have any questions, you can reach out to him or our team. Thank you and we wish you all the best.
The older lady who works in the office is extremely unwelcoming and rude. Didn't offer us floor plans or pricing, all she stated first thing was "we have no intention available to tour. sorry" and went back to the office. HORRIBLE way to greet your possible future tenants. We crossed Waterford Downs off our list and moved onto another place. Many residents have told me that the walls are rotting and they have a bug infestation.
Business response:
We hear your frustration and apologize that we could not accommodate your housing needs at this time, August. We try to prepare all for potential costs and apologize if there was any miscommunication. Please contact our office if you wish to discuss your concern further.
I am sure I was profiled when I walked into the leasing office. The first question was what was my price limit, $1500, I was immediately told that their 2 bedrooms rented for way more than that. This was false since all of the listings on the website that day before I came in were 200 or more less. Then I was asked where I worked and how much I made. The entire time Jane continued to clean and find a reason not to show me the 2 br. The unit looked cheap and run down. After we viewed the unit, I was told that they would send ... read more
Business response:
Hi, Frances. We apologize for the delayed response. Communication with our prospective residents is important to us and we always strive to deliver the best service to anyone that walks into our leasing office. We value prospective residents for taking the time to consider our community and encourage you to give us a call directly so that we can address your concerns and share our floor plan availability with you. Please feel free to stop by our leasing office or give us a call directly at (314) 432-2007. Thank you. - The Te... read more
Piss poor management that does NOT care about the paying customers once the contract is signed. They don't even accommodate you as a paying customer. Paper thing walls so you can hear EVERYTHING outside of the window. Noisy and cannot sleep because these idiot managers moved a bunch of fucking night owls next to me. I'm typing this at 2am because I was woken up AGAIN you you're fucking right I'm angry. Slow as hell follow-up with maintenance. Definitely don't recommend this property. Can find better property and more compete... read more
When I first moved here this place was great. It was cheap, there was a washer and dryer in each unit, the management was friendly, and the location was excellent. Even though the construction of the place was pretty shoddy, who cared so long as the management patched things up ok? Skip 3 years later and the complex is in need of a serious overhaul. Retaining walls are rotting, concrete steps are crumbling, ceilings are leaking (we were on the freaking 2nd floor in a 3 floor building too) ... I don't know but the strateg... read more
Frequently asked questions about Waterford Downs
How is Waterford Downs rated?
Waterford Downs has a 4.2 star rating with 139 reviews.
When is Waterford Downs open?
Waterford Downs is open now. It will close at 6:00 p.m.