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Waterford Downs
- Apartments
- St. Louis, MO
About this business
Location details
11502 Craig Ct, St. Louis, MO, 63146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I have lived here for almost 2 years now and truly enjoy my apartment, the location, and amenities provided to residents. Recently I had noticed that the hot water was running out quicker than normal. I put in for a service request and Robert was at my door minutes later to check the hot water heater. He explained he was going to replace the heating element and we'll see if that fixes the issue. He was very polite, friendly, and a quick worker. I am very pleased how everything was handled today. Hopefully this will fix m... read more
Business response:
Thank you for your wonderful feedback, Jr! We're so glad to hear that you've been enjoying your home and our community's location and amenities over the past two years. Your comfort is our top priority, and we’re confident that our team will continue to assist you. If you need anything else, please don’t hesitate to reach out—we’re always here to help!
As always any issue I have with my apartment Robert Eyre, takes care of it. My sink was not draining properly but accommodations were made in fixing. Thanks!
Pros: convenient location, maintenance (Amos in particular) has been very helpful Cons: have to agree with what others have said about issues related to construction, hopefully mostly wrapped up by now
Waterford Downs has been an admirable living experience for me these past 6 months. Ed and Karen in the Leasing Office are phenomenal individuals. They are greatly attentive to their tenants, possess a notable memory of what individuals or families inhibits what apartment, and are conscientious of making sure problems that arise (if any) get resolved promptly. I was informed the complex hired a new maintenance man named Robert 10 days ago. I had the pleasure of meeting him yesterday when I informed Karen that the deadbolt on... read more
Business response:
Hi Meg, we're happy you found our staff to be so supportive these past six months! We promise to continue being there for you should anything arise. Feel free to reach out if there's anything we can do to continue providing you with five-star star care here at Waterford Downs!
I wanted to thank Keith, maintenance technician, for responding quickly to our maintenance ticket. He was here the following morning and fixed the issue in record timing. I also wanted to mention he's a well mannered and polite individual. Waterford Down are very lucky to have him on their team. Thanks again.
Business response:
Thank you for taking the time to review us, Andy. Our maintenance team works hard to make sure our resident's issues are taken care of promptly, and it means the world to us that your review reflects that. Please feel free to reach out to our team if we can be of assistance to you in the future.
I have lived here for a little more than a month and I think it is a wonderful place to live! Karen in the leasing office has always been so kind and helpful and I have had a great experience with the maintenance staff Keith who has fixed all of my maintenance issues in a timely manner and has been so nice each time. I am glad I chose this apartment to be my first home in St. Louis. Thank you!!
Business response:
Welcome to the community, Allison! Our maintenance team works hard to get to maintenance requests promptly, and we are happy to hear Keith was able to everything fixed for you! Thank you for taking the time to review us!
Beautiful apartments and the staff is so friendly and helpful! Maintenance is always quick to get things fixed and Matt was great in helping get fixes by coming back a few days in a row until everything was done!
Business response:
Thanks so much for your kind feedback and five-star rating, Devon! We're glad to hear that Matt's and our maintenance team's efforts to exceed all of our residents' expectations and provide the best possible service have resulted in such a positive experience for you at Waterford Downs. Please let us know if we can be of any assistance or if you have any other thoughts to share with us!
Very friendly. Excellent response for the few maintenance items and they were fixed properly. We had a 1 bedroom and it was very roomy. I also appreciated the spacious pantry. All in all, great apartment for the price!
Business response:
Melissa, thank you so much for this five-star review! Our top priority here at Waterford Downs is to provide each resident with a stellar living environment, so we're delighted to hear that you've enjoyed your experience with us. Thanks again for your kind words, and please let us know if you ever need anything in the future!
My garbage disposal busted, causing water to run out the bottom and into the cabinet below. I submitted a service request to have maintenance look at it, and within 10 minutes of submitting Joe Rodgers appeared ready to repair. I practically blinked my eye and Joe had taken the old garbage disposal out and replaced it, showing that it was fully operation and solved the problem. This is exceptional service and I couldn't be more satisfied. Thank you again, Joe!
Frequently asked questions about Waterford Downs
How is Waterford Downs rated?
Waterford Downs has a 4.2 star rating with 148 reviews.
When is Waterford Downs open?
Waterford Downs is closed now. It will open tomorrow at 9:00 a.m.