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Waterville Veterinary Clinic
- Veterinarians
- Waterville, NY
About this business
Location details
7383 Madison Street, Waterville, NY, 13480, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | 8:00 a.m. to 7:00 p.m. |
Recommendedi have known Dan & Jamie Gilchrist for 26 years. Their work is not just a job or career to them....it is a calling. I trust them.
Charged us over $180 for medication that he didn't need and than charged us the next week $330 to put him down . A cat .. THEY DON'T CARE AT ALL. Esp. when they said my cat had a small infection last week. Turns out he had a huge mass which was cancer and had to be put down ,after they said the blood work was all great-NOT impressed . Beware , they will rip you off .
Waterville Veterinary Clinic is the only place I have ever taken any of my animals. The entire staff there is great.
Used to be great service at great price. Now its miserable front desk help which does not even pay attention to you, still good Veterinary advice, but WAY TOO OVERPRICED. For 3 shots (Lymes, Rabbies, DAPP) each of my dogs came out to $500 of those shots $200 was for office visits. (2 different occasions 4 weeks apart). Each time they charged me almost $100 for just showing up there, no extra services, they did not even weigh my dogs, just administered shots that was it. I have been taking my dogs to your Clinic for over ... read more
Business response:
Thank you for sharing your feedback here. I want to assure that while our practice has grown, our family is still very much committed to you and your pets. Please call my personal cell if you would like to discuss your concerns and give me an opportunity to show you my commitment to keeping our family feel. James Gilchrist 315-404-7680.
Who makes someone wait over an hour in the waiting room when they KNOW they are there to have their dog put down. AWFUL. All my pets were going here. Now NONE of them will be.
Business response:
Samantha, we are truly sorry for your loss. We know how difficult it is to have to say goodbye to a beloved pet companion, so please know you are in all of our thoughts. We would never want to make any situation more difficult for a client, and so we truly apologize for your wait time. We have reached out and left you a message in hopes of addressing your concerns in more detail. Please give us a call back at your convenience.
Will never go to another place again. I'll travel the hour every time my animals need care. The compassion we received today was amazing. Thank you for caring.
Made an appt. for 6 puppies to get their shots and the receptionist was very rude when contacting my daughter in law. The receptionist told her that the puppies didn't have an appt. and that only the mother was to be seen. Why would we bring the puppies in 2 times in 6 weeks only to have just the mother be seen? The mother is fine from what the vet had told us 2 weeks prior. You don't talk to clients and say things like, "It is what it is". No, it isn't, "It is what it is". Nobody says that anymore!
Business response:
Tina, we take your feedback seriously and are sorry to hear you feel this way. Unfortunately, based on the account name the review is posted under, we are unable to identify you as a client and therefore cannot reach out to address these concerns. We kindly ask you please give us a call at your convenience and our practice manager would be happy to receive your feedback.
I posted to their page, I posted my review, and I just got raped! $700. For hip xrays -that's right 700 for a Google average of 250-300 for the breed dog I have. Brought in last week thought they could do it then, just to evaluate for 200.00 to set up appointment, the vet evaluating told me 250-300 for xray, "the vet said" he should know, Lo and behold 484.00 later, BHAM - 3 hrs prior to pickup I called, 383. I contested that, was told he's a large breed different and more needed, and that price is with pain pills ! They h... read more
Business response:
Michael, we are sorry you feel this way. We know veterinary care can be costly, but we do our best to provide clients different treatment options when applicable to be conscious of budget. Our top priority is providing the best possible care to our patients, and we would be happy to discuss your pet’s medical records in more detail should you wish.
Frequently asked questions about Waterville Veterinary Clinic
How is Waterville Veterinary Clinic rated?
Waterville Veterinary Clinic has a 4.6 star rating with 1,842 reviews.
When is Waterville Veterinary Clinic open?
Waterville Veterinary Clinic is open now. It will close at 7:00 p.m.