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WellNow Urgent Care

4.9
  • Rochester, NY

About this business

WellNow Urgent Care is dedicated to providing quick and accessible care for you and your family. With the flexibility of walk-ins or online scheduling, we make it easy to get the care you need. Our 24/7 virtual telehealth services allow you to consult with a healthcare professional from the comfort of your home. We work with all insurance plans and offer affordable self-pay options. Visit our website to explore our full range of services. 

Location details

2232 Lyell Ave, Rochester, NY, 14606, United States

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WeekdayScheduleStatus
Mon08:00 a.m. to 8:00 p.m.
Tue08:00 a.m. to 8:00 p.m.
Wed08:00 a.m. to 8:00 p.m.
Thu08:00 a.m. to 8:00 p.m.
Fri08:00 a.m. to 8:00 p.m.
Sat08:00 a.m. to 8:00 p.m.
Sun08:00 a.m. to 8:00 p.m.
4.9726 reviews
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di fuentes's profile image
di fuentes 
a week ago

From walking in and being helped at the front desk (who was awesome by the wsy) to being seen by the PA, I was extremely impressed how exceptionally kind and knowledgeable they were. Each took their time with me. The nurse who took my vitals and info was very good. She was also very patient and thorough. The PA was just as knowledgeable as patient. Very kind. I am very impressed and thankful to have gone to this facility for their care. 

Perplexed H's profile image
Perplexed H 
2 weeks ago

I visited on a Saturday at 7:30 which was a half hour before closing, but the X-ray tech and NP had already left, so I couldn’t be seen. I returned the next day and all was bubble gum and candy!!! The staff was all around outstanding!!! Everyone was friendly and comforting. I would have given a 5 star but the X-ray tech and NP weren’t on site during my first visit. My first follow-up equally same, but my second follow-up from reception, the person who called me back to the room, and Cassidy were subpar. They all seemed annoy... read more

Olga Pilyak's profile image
Olga Pilyak 
3 months ago

We went to this Urgent Care because of good reviews and were not disappointed. My daughter was very nervous about getting the treatment but from the moment we walked into the place she was happy to see friendly staff, free slushy machine, snacks, game arcade and even got a toy for going through the treatment. Everything went fast and we got answers right away. Everyone in the office was kind and knew their ways with kids. Thank you again for great care. 

Megan Brown's profile image
Megan Brown 
a month ago

I recently went to the Wellnow Urgent Care on Lyell Ave and was checked in by Gypsy. She was so kind and friendly and helped me understand the check in process. I did not know that they could take appointments, which is great if you don’t want to wait an exceptionally long time to be seen. I went when it wasn’t busy, however, and was seen right away. I was seen by Dr. Adam Durfee with a minimal waiting period after my intake. He explained everything he was doing and I felt he cared about why I was there and my treatment plan... read more

Sam Reed's profile image
Sam Reed 
2 months ago

If I could give 0 stars, I absolutely would. It's clear that the staff at this location have forgotten what patient care truly means. They treat this job as a 9-5, even if it means lying to sick people about being at max capacity just to clock out on time. Nowhere on the website or in the office does it indicate that they stop accepting walk-ins after a certain time. I must have upset the front desk staff when I pointed this out and that’s probably what led to my interaction with Nurse Stephanie, who saw us tonight. She cle... read more

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Frequently asked questions about WellNow Urgent Care

How is WellNow Urgent Care rated?

WellNow Urgent Care has a 4.9 star rating with 726 reviews. 

When is WellNow Urgent Care open?

WellNow Urgent Care is closed now. It will open tomorrow at 8:00 a.m.