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WellNow Urgent Care
- Urgent Care
- Watertown, NY
About this business
Location details
1233 Arsenal Street, Watertown, NY, 13601, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 7:30 p.m. | |
| Tue | 08:00 a.m. to 7:30 p.m. | |
| Wed | 08:00 a.m. to 7:30 p.m. | |
| Thu | 08:00 a.m. to 7:30 p.m. | |
| Fri | 08:00 a.m. to 7:30 p.m. | |
| Sat | 08:00 a.m. to 7:30 p.m. | |
| Sun | 08:00 a.m. to 7:30 p.m. |
The doc was way over her head she can't handle her workload they don't hire more ppl. The nurses and check in staff are great but middle aged Asian doctor there was horrible and constantly demeaning and condescending.
Business response:
Hi Haley. We'd like to learn more about your experience and discuss your concerns. Please reach out to us at wecare@wellnow.com with the patient's full name, the date of your visit and the best way to contact you.
Absolutely appalled by the care received for my son today. Went in for an accident and waited nearly three hours just to have the PA be rude and condescending. PA was Aaron Robertshaw, and he made unnecessary comments about financial status, just was immediately standoffish and rude upon entering the room. He refused to telephone in a script until the pharmacy was called to reach out to them. Nurses and front desk were amazingly sweet, as always and did fantastically. Do not recommend this man period let alone for a child wi... read more
Business response:
Hi Rose. We would like the opportunity to discuss your concerns and resolve any issues. Please reach out to us at wecare@wellnow.com with the patient's full name, the date of your visit and the best way to contact you.
Absolutely horrible! My wife went to the Massena, NY location and was told they would submit it to our insurance even though it was out of network. She paid $165 at the time of service despite the fact we do not have a co-pay. They never submitted the bill to insurance. Called 3 times and received 3 different responses. I received a bill/receipt that showed we did not pay a co-pay but had a credit of $165. Stay away unless you are desperate.
Business response:
Hi Mark. We'd like to learn more about your experience and discuss your concerns. Please reach out to us at wecare@wellnow.com with the patient's full name, the date of your visit and the best way to contact you.
Do not bill correctly. Made us pay $113 due to not taking our insurance but then billed our insurance for an in network service. EOB showed we only owed $30. Called 5 times and each time was told a refund check was issued to wrong address. Every single call, the address was updated. On my 5th call, the worker refused to speak with me because I'm not the account holder. I am biological mother of my 3 year old daughter (the patient) and the insurance card holder. Moreover, I spoke to the prior 4 staff via phone with no issues.... read more
I took my child here 10/1/2023 for fever for 3 days & a cough he's had for a month. We arrived around 9am and fortunately were seen quickly! We seen a NP and he checked my child and said nothing was wrong, no ear infection, and was advised to just do Tylenol/Motrin. I take him to his pcp today (next day) because I just didn't feel right! & his dr found an active ear infection on one ear and one that was appearing on the other and was wheezing and has pneumonia, was FINALLY able to get medication prescribed! This visit was a ... read more
The worst urgent care I've ever been to! I scheduled an appointment today at 6pm and I'm still currently waiting to be looked at. I understand when it's short staffed but this is just ridiculous. As soon as I arrived I was told it should not be long and that they just had to clear a room for me but I've seen more than 10 patients walk out and I've been waiting for almost 2 hours now! What a joke!
So I came in today with a work injury and made sure to fill everything out correctly at the front desk entered my information incorrectly. After waiting two hours here with my husband they told me at the front when my name was called that they don't accept work related injuries. Why can't they ask that before they hand you the paperwork.
Business response:
Hi Valentina. We'd like to learn more about your experience and discuss your concerns. Please reach out to us at wecare@wellnow.com with the patient's full name, the date of your visit and the best way to contact you.
While we are at the height of the cold and flu season I expected a wait on 12/14/22 when I brought my daughter in for a visit. At check-in, the gal at the desk said to me..."well there are 25 people ahead of you ." My response was that I understood and it was no different any place else. We waited in the car and for curiosity's sake, I began a timer. You will see by the photo by the time we checked in, were seen, and left it was a nearly 3-hour wait. to say we were disappointed is an understatement. Dr. Mark was great...h... read more
Business response:
Hi Jennifer. Due to current high demand, some of our centers are experiencing longer wait times than what we strive for under normal circumstances. Our team is working hard to provide great care as safely and efficiently as possible. We regret any inconvenience and we sincerely appreciate your patience and understanding.
Expect a long wait if you do a walk-in, minimum an hour. They do not have 24hr results. About 36-48 hours. Online appointments are not working. Workers are a bit rude, maybe because of how busy it is... Still not an excuse. It's your job.
Frequently asked questions about WellNow Urgent Care
How is WellNow Urgent Care rated?
WellNow Urgent Care has a 4.3 star rating with 1,232 reviews.
When is WellNow Urgent Care open?
WellNow Urgent Care is closed now. It will open tomorrow at 8:00 a.m.