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WellNow Urgent Care
- Urgent Care
- Watertown, NY
About this business
Location details
1233 Arsenal Street, Watertown, NY, 13601, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 7:30 p.m. | |
| Tue | 08:00 a.m. to 7:30 p.m. | |
| Wed | 08:00 a.m. to 7:30 p.m. | |
| Thu | 10:00 a.m. to 4:00 p.m. | |
| Fri | 08:00 a.m. to 7:30 p.m. | |
| Sat | 08:00 a.m. to 7:30 p.m. | |
| Sun | 08:00 a.m. to 7:30 p.m. |
The worst urgent care I've ever been to! I scheduled an appointment today at 6pm and I'm still currently waiting to be looked at. I understand when it's short staffed but this is just ridiculous. As soon as I arrived I was told it should not be long and that they just had to clear a room for me but I've seen more than 10 patients walk out and I've been waiting for almost 2 hours now! What a joke!
So I came in today with a work injury and made sure to fill everything out correctly at the front desk entered my information incorrectly. After waiting two hours here with my husband they told me at the front when my name was called that they don't accept work related injuries. Why can't they ask that before they hand you the paperwork.
Business response:
Hi Valentina. We'd like to learn more about your experience and discuss your concerns. Please reach out to us at wecare@wellnow.com with the patient's full name, the date of your visit and the best way to contact you.
While we are at the height of the cold and flu season I expected a wait on 12/14/22 when I brought my daughter in for a visit. At check-in, the gal at the desk said to me..."well there are 25 people ahead of you ." My response was that I understood and it was no different any place else. We waited in the car and for curiosity's sake, I began a timer. You will see by the photo by the time we checked in, were seen, and left it was a nearly 3-hour wait. to say we were disappointed is an understatement. Dr. Mark was great...h... read more
Business response:
Hi Jennifer. Due to current high demand, some of our centers are experiencing longer wait times than what we strive for under normal circumstances. Our team is working hard to provide great care as safely and efficiently as possible. We regret any inconvenience and we sincerely appreciate your patience and understanding.
Expect a long wait if you do a walk-in, minimum an hour. They do not have 24hr results. About 36-48 hours. Online appointments are not working. Workers are a bit rude, maybe because of how busy it is... Still not an excuse. It's your job.
I had a terrible experience when my family member was here. I had a family member there and the reception staff were incredibly rude and unprofessional. I was hung up on twice when asking simple questions and responded with disrespectful comments. I work in healthcare and understand the challenges with patient care sometimes but the front desk staff did not seem to have any phone etiquette. I would like to give it 0 stars if possible. I wouldn't recommend this place to anyone.
No sugar-coating here, this was my first time here. When I went to explain the situation, the receptionist was not really even listening then cut me off mid sentence as she said " met me at the door". I was not done explaining what happened, there was no one in the waiting area and only 3 cars already in the parking lot. This was very RUDE and unprofessional and those types of folks are half the reason why no one wants to go to these types of places.
Frequently asked questions about WellNow Urgent Care
How is WellNow Urgent Care rated?
WellNow Urgent Care has a 4.4 star rating with 1,156 reviews.
When is WellNow Urgent Care open?
WellNow Urgent Care is closed now. It will open tomorrow at 8:00 a.m.