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WellNow Urgent Care
- Urgent Care
- Watertown, NY
About this business
Location details
1233 Arsenal Street, Watertown, NY, 13601, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 7:30 p.m. | |
| Tue | 08:00 a.m. to 7:30 p.m. | |
| Wed | 08:00 a.m. to 7:30 p.m. | |
| Thu | 08:00 a.m. to 7:30 p.m. | |
| Fri | 08:00 a.m. to 7:30 p.m. | |
| Sat | 08:00 a.m. to 7:30 p.m. | |
| Sun | 08:00 a.m. to 7:30 p.m. |
Back on 9-20-2025 I took my grandson (age 6) in. I paid $175 out of pocket and then they tried billing $769. I called them and they said they would put it through self pay but said I'd still owe them $50 because it was a weekend visit. I think that's bs but ok. Next thing I get a bill for $200 so I go online using their little QR code thing to look at it, it says account not found. Last week I get an email from a collection agency for the $200 they say I owe. ALSO on that day the doctor was telling me how his daughter is t... read more
Business response:
Hi Stacey, we understand how frustrating this can be. Please send us an email at billing@wellnow.com so we can look into it. Thank you for bringing this to our attention. -The Customer Service Team
Their billing is horrible. It is handled outside the USA. They did not bill my primary first and then I got another bill. They did not bill my secondary. I was told they do not automatically bill secondary
Business response:
We know billing issues can be frustrating, and we want to make this right. Send us an email at billing@wellnow.com so we can sort it out! -The Customer Service Team
If I could leave 0 stars I would. I'm Active duty military and carry insurance on my step children. Back in April 2025 my daughter was running and fell and broke her arm. Her mother took her here, filled out the paperwork with all the insurance information. Fast forward to the middle of August. My step daughter is now living in Hawaii and they received a final notice bill threatening to place the bill in collections. We call and try to run the insurance over the phone and keep getting told they can't accept it unless Tricare... read more
Business response:
Hi Mandy, we understand how frustrating this can be. Please send us an email at wecare@wellnow.com so we can look into it. Thank you for bringing this to our attention. -The Customer Service Team
If I could leave 0 stars I would. I'm Active duty military and carry insurance on my step children. Back in April 2025 my daughter was running and fell and broke her arm. Her mother took her here, filled out the paperwork with all the insurance information. Fast forward to the middle of August. My step daughter is now living in Hawaii and they received a final notice bill threatening to place the bill in collections. We call and try to run the insurance over the phone and keep getting told they can't accept it unless Tricare... read more
Business response:
Hi Mandy, we understand how frustrating this can be. Please send us an email at wecare@wellnow.com so we can look into it. Thank you for bringing this to our attention. -The Customer Service Team
It takes way to long to be seen. There is no music or TV just plain eary quietness, which means they aren't even that busy. The physicians and nurses show no empathy nor does it seem like they even care to help. More so are there for there check. Wrong line of work people
Business response:
Hey Gabby, we’re really sorry for any wait you experienced. Our team is doing our best to see everyone as quickly as possible because we know your time is valuable. If you’d like to share more about your visit, we’d love to hear from you at wecare@wellnow.com! -The Customer Service Team
My 90 year old father went for cold and the Doc would not treat him because of a heart issue. My father has had heart issues for 30 years. My father who has Alzheimer's mentioned his heart. I talked to the doc in the phone and said he wouldn't treat him for his cold because is he had a heart attack tonight the doc would be working at MCDonalds. I explained why he was there and his heart is as expected. He told me he wouldn't treat him and to go to the ER for an eKG at 8 oclock at night. My nephew brought him hom... read more
Business response:
Hi Bridget. We'd like to learn more about your experience and discuss your concerns. Please reach out to us at wecare@wellnow.com with the patient's full name, the date of your visit and the best way to contact you
What could improve? Maybe being seen at the appointment time I scheduled instead of an hour later. We schedule to be seen at that time and expect to be seen at that time.
Was happy about being able to get an appointment and getting right in, however, being shuffled from room to room was not pleasant. THEN...being given a Virtual Dr while I was there? No! That should be MY CHOICE! I told them my symptoms, and read my report after I left and they wrote the complete opposite! Were they even listening? Will NOT be back!
Business response:
Hi Deneen. We'd like to learn more about your experience and discuss your concerns. Please reach out to us at wecare@wellnow.com with the patient's full name, the date of your visit and the best way to contact you.
They take a terrible amount of time to see you. You make an appointment the previous day, you get there early, you will out what you need to fill out, and still takes them over 40 mins to get you to see a doctor. Is terrible!!
Business response:
Hi Aaron. We'd like to learn more about your experience and discuss your concerns. Please reach out to us at wecare@wellnow.com with the patient's full name, the date of your visit and the best way to contact you.
Frequently asked questions about WellNow Urgent Care
How is WellNow Urgent Care rated?
WellNow Urgent Care has a 4.3 star rating with 1,232 reviews.
When is WellNow Urgent Care open?
WellNow Urgent Care is open now. It will close at 7:30 p.m.