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WellNow Urgent Care

4.3

About this business

Location details

1233 Arsenal Street, Watertown, NY, 13601, United States

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WeekdayScheduleStatus
Mon08:00 a.m. to 7:30 p.m.
Tue08:00 a.m. to 7:30 p.m.
Wed08:00 a.m. to 7:30 p.m.
Thu08:00 a.m. to 7:30 p.m.
Fri08:00 a.m. to 7:30 p.m.
Sat08:00 a.m. to 7:30 p.m.
Sun08:00 a.m. to 7:30 p.m.
4.31,247 reviews
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Kayla S.'s profile image
Kayla S. 
rating
a month ago

Healthcare is a serious joke in that place. Came in with jaw/mouth pain, was seen by the medical technician, sweet girl. Went to have an examination done, was not taken seriously, got jabbed in the mouth and asked if it hurt, proceeded to make me feel stupid for the pain that i was in. Kept repeating myself and being asked what i was in for. Used their phone flashlight to look in my mouth, unprofessional asf. Left to get the provider, waited 30 minutes, no one came so i just left. Healthcare is supposed to be there for the... read more

Stacey D.'s profile image
Stacey D. 
rating
4 months ago

Back on 9-20-2025 I took my grandson (age 6) in. I paid $175 out of pocket and then they tried billing $769. I called them and they said they would put it through self pay but said I'd still owe them $50 because it was a weekend visit. I think that's bs but ok. Next thing I get a bill for $200 so I go online using their little QR code thing to look at it, it says account not found. Last week I get an email from a collection agency for the $200 they say I owe. ALSO on that day the doctor was telling me how his daughter is t... read more

Business response:

Hi Stacey, we understand how frustrating this can be. Please send us an email at billing@wellnow.com so we can look into it. Thank you for bringing this to our attention. -The Customer Service Team 

Marilyn Y.'s profile image
Marilyn Y. 
rating
7 months ago

Their billing is horrible. It is handled outside the USA. They did not bill my primary first and then I got another bill. They did not bill my secondary. I was told they do not automatically bill secondary 

Business response:

We know billing issues can be frustrating, and we want to make this right. Send us an email at billing@wellnow.com so we can sort it out! -The Customer Service Team 

Mandy P.'s profile image
Mandy P. 
rating
10 months ago

If I could leave 0 stars I would. I'm Active duty military and carry insurance on my step children. Back in April 2025 my daughter was running and fell and broke her arm. Her mother took her here, filled out the paperwork with all the insurance information. Fast forward to the middle of August. My step daughter is now living in Hawaii and they received a final notice bill threatening to place the bill in collections. We call and try to run the insurance over the phone and keep getting told they can't accept it unless Tricare... read more

Business response:

Hi Mandy, we understand how frustrating this can be. Please send us an email at wecare@wellnow.com so we can look into it. Thank you for bringing this to our attention. -The Customer Service Team 

Mandy T.'s profile image
Mandy T. 
rating
10 months ago

If I could leave 0 stars I would. I'm Active duty military and carry insurance on my step children. Back in April 2025 my daughter was running and fell and broke her arm. Her mother took her here, filled out the paperwork with all the insurance information. Fast forward to the middle of August. My step daughter is now living in Hawaii and they received a final notice bill threatening to place the bill in collections. We call and try to run the insurance over the phone and keep getting told they can't accept it unless Tricare... read more

Business response:

Hi Mandy, we understand how frustrating this can be. Please send us an email at wecare@wellnow.com so we can look into it. Thank you for bringing this to our attention. -The Customer Service Team 

Gabby S.'s profile image
Gabby S. 
rating
a year ago

It takes way to long to be seen. There is no music or TV just plain eary quietness, which means they aren't even that busy. The physicians and nurses show no empathy nor does it seem like they even care to help. More so are there for there check. Wrong line of work people 

Business response:

Hey Gabby, we’re really sorry for any wait you experienced. Our team is doing our best to see everyone as quickly as possible because we know your time is valuable. If you’d like to share more about your visit, we’d love to hear from you at wecare@wellnow.com! -The Customer Service Team 

Bridget C.'s profile image
Bridget C. 
rating
a year ago

My 90 year old father went for cold and the Doc would not treat him because of a heart issue. My father has had heart issues for 30 years. My father who has Alzheimer's mentioned his heart. I talked to the doc in the phone and said he wouldn't treat him for his cold because is he had a heart attack tonight the doc would be working at MCDonalds. I explained why he was there and his heart is as expected. He told me he wouldn't treat him and to go to the ER for an eKG at 8 oclock at night. My nephew brought him hom... read more

Business response:

Hi Bridget. We'd like to learn more about your experience and discuss your concerns. Please reach out to us at wecare@wellnow.com with the patient's full name, the date of your visit and the best way to contact you 

Tori B.'s profile image
Tori B. 
rating
a year ago

What could improve? Maybe being seen at the appointment time I scheduled instead of an hour later. We schedule to be seen at that time and expect to be seen at that time. 

Deneen H.'s profile image
Deneen H. 
rating
2 years ago

Was happy about being able to get an appointment and getting right in, however, being shuffled from room to room was not pleasant. THEN...being given a Virtual Dr while I was there? No! That should be MY CHOICE! I told them my symptoms, and read my report after I left and they wrote the complete opposite! Were they even listening? Will NOT be back! 

Business response:

Hi Deneen. We'd like to learn more about your experience and discuss your concerns. Please reach out to us at wecare@wellnow.com with the patient's full name, the date of your visit and the best way to contact you. 

Frequently asked questions about WellNow Urgent Care

How is WellNow Urgent Care rated?

WellNow Urgent Care has a 4.3 star rating with 1,247 reviews. 

When is WellNow Urgent Care open?

WellNow Urgent Care is closed now. It will open tomorrow at 8:00 a.m.