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WellNow Urgent Care

4.3

About this business

Location details

6227 Thompson Road, Dewitt, NY, 13206, United States

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WeekdayScheduleStatus
Mon08:00 a.m. to 8:00 p.m.
Tue08:00 a.m. to 8:00 p.m.
Wed08:00 a.m. to 8:00 p.m.
Thu08:00 a.m. to 8:00 p.m.
Fri08:00 a.m. to 8:00 p.m.
Sat08:00 a.m. to 8:00 p.m.
Sun08:00 a.m. to 8:00 p.m.
4.31,171 reviews
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Brian M.'s profile image
Brian M. 
rating
9 months ago

Went to WellNow for swelling and pain in my eye. I was seen within 15 minutes and was greeted kindly and professionally by Jennifer. The NP, Taylor was fantastic as well and had me diagnosed and on the way back to being 100% healthy. I've been to a few urgent care centers and this was by far the best experience I've had. 

Business response:

Hi, Brian. Thank you for choosing WellNow and for taking the time to submit a review. We really appreciate it! 

Chad H.'s profile image
Chad H. 
rating
a year ago

I have never had a bad treatment at any Wellnow. I was seen at this Thompson Road location yesterday morning. I was having all the typical symptoms of the flu and wanted to be checked for it for work purposes. I met Troy a nurse who was very congenial and nice to talk to/meet. We talked about our professions and had a few laughs together. He gave me a Covid test just in case even though I was there for the flu. Next came in my wonderful P.A. Caitlin Miller! She had the dreadful task of telling me that I am positive for Covid... read more

Business response:

Hi, Chad. Thank you for your support! We are glad to hear that your experience with us was positive. 

D H.'s profile image
D H. 
rating
a year ago

5 Stars 100%! I had a great experience today at WellNow on Thompson Road. Cynthia (at the front desk) was efficient and kind. I had an appointment and was seen right away. Sophia and Emily (nursing staff) were kind, pleasant and professionally A1! Highly recommend. 

Business response:

Hi, D. Thank you for your support! We are glad to hear that your experience with us was positive. 

Matthew Hollis D.'s profile image
Matthew Hollis D. 
rating
2 years ago

I've been going here for years and bringing my kids here, and this location is awesome. Ignore all the whiny karens giving low reviews-- everyone in america is the biggest whiny baby on earth! You guys have done a phenomenal job all 75+ times I've had to go here or bring a family member!! Keep up the awesome work 

Mary H.'s profile image
Mary H. 
rating
5 years ago

This was my first visit to this facility and I can't say enough about how wonderful the staff here is, from how I was greeted at the front desk to how excellent my care was. I especially want to give a shout out to Amanda for her cheerful persistence with my issue and Michelle for explaining my aftercare steps. So glad to know I live close to such a terrific urgent care center! 

B P.'s profile image
B P. 
rating
6 years ago

I made an appointment online last night because I was in terrible pain from back spasms and couldn't walk or sit. I arrived 30 minutes early to my appointment but I was greeted and checked in right away. The ladies at the desk were friendly and efficient, and I got into a room within 10 minutes. Alyssa quickly got my information and PA Falcone and another nurse came in after a short wait. I really appreciate that a female nurse came in while a male PA attended to me. After examining me and discussing a plan to help manage my... read more

L R.'s profile image
L R. 
rating
7 years ago

This place was spectacular. We were in Syracuse from out of town for the weekend, and I urgently needed antibiotics. Not only was the facility modern and spotless, but I was seen immediately. We were in and out within half an hour with prescriptions. The nurse and nurse practitioner were friendly and professional, and I could not have imagined a better or more efficient experience. 

Karen M.'s profile image
Karen M. 
rating
8 months ago

I pre scheduled an appointment time only to arrive and be told that was just to let them know I was coming. waited 1.5 hours before I was even brought to an exam room. was told the wait for a provider would be almost an hour but I could take advantage of virtual health and it would be faster. waited over an hour for virtual health. 

Business response:

Hi Karen. We apologize if your wait time was longer than expected. We’d like to hear more about your experience—please reach out to us at wecare@wellnow.com 

Sara R.'s profile image
Sara R. 
rating
a year ago

Went in for my face being half swollen and in pain. Receptionist was great, got in quickly. Nurse was even wonderful. HOWEVER, the PA that works there Kyle Kowalewski, turned a good experience bad. He told me he was going to give me antibiotics, I then asked what he was giving me because due to a lot of childhood illnesses certain antibiotics do not work on me at all. Yes, it says this in my medical records. He then proceeded to argue with me and not believe me for the next few minutes. It was completely ridiculous. They are... read more

Business response:

Hi Sara. We would like the opportunity to discuss your concerns and resolve any issues. Please reach out to us at wecare@wellnow.com with the patient's full name, the date of your visit and the best way to contact you. 

Frequently asked questions about WellNow Urgent Care

How is WellNow Urgent Care rated?

WellNow Urgent Care has a 4.3 star rating with 1,171 reviews. 

When is WellNow Urgent Care open?

WellNow Urgent Care is closed now. It will open at 8:00 a.m.