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WellNow Urgent Care
- Urgent Care
- Dewitt, NY
About this business
Location details
6227 Thompson Road, Dewitt, NY, 13206, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 7:30 p.m. | |
| Tue | 08:00 a.m. to 7:30 p.m. | |
| Wed | 08:00 a.m. to 7:30 p.m. | |
| Thu | 08:00 a.m. to 7:30 p.m. | |
| Fri | 08:00 a.m. to 7:30 p.m. | |
| Sat | 08:00 a.m. to 7:30 p.m. | |
| Sun | 08:00 a.m. to 7:30 p.m. |
This was probably one of the worst urgent cares i've ever been to, if not the worst. I am extremely sick and i felt like I was not listened to at all. I came in with a sore throat, runny nose, body aches and congestion. I felt like I was being interrogated and wasn't treated like a patient. I was extremely uncomfortable the entire time. I was asked if my sore throat "hurt", too. When I didn't understand what was being asked i felt like they were getting irritated with me. A sore throat is a sore throat! Of course it hurts! B... read more
One of the most rude,disrespectful and unprofessional places I have been. They treated my sick mother like garbage and tried kicking me out for asking my mom if she'd feel comfortable somewhere else.
Business response:
Hi Alex. We would like the opportunity to discuss your concerns and resolve any issues. Please reach out to us at wecare@wellnow.com with the patient's full name, the date of your visit and the best way to contact you.
I needed a Covid test made an appointment then the next day they send me a text and canceled no explanation nothing they said go to one of the other clinics but now I have to wait another day I have to work cant without a test real unprofessional and they won't answer calls that the robot thing puts through a waste of time
Business response:
Hi Mj. We would like the opportunity to discuss your concerns and resolve any issues. Please reach out to us at wecare@wellnow.com with the patient's full name, the date of your visit and the best way to contact you.
I made an appointment here for today and came 5 minutes late which is apparently the maximum minutes you can be late to an appointment. I walked in and the receptionist was extremely rude and had a very sarcastic tone when I asked her for a mask. I assumed since I texted that I was there and the place responded "you have been checked in" that they would call my name for the appointment so I waited. I waited 15 mins and nothing so I asked the rude receptionist and she said I was 20 minutes late, which isn't true because I arr... read more
Business response:
Hi Audrey. We would like the opportunity to discuss your concerns and resolve any issues. Please reach out to us at wecare@wellnow.com with the patient's full name, the date of your visit and the best way to contact you.
They do not pick up when you call back because you are still sick. They asked me to come back if I'm still sick too, like anyone has time for that. If it ain't Covid, they got no time for it. Meanwhile my entire household is now sick with what I have. Going to a different wellnow today since no one will answer their phones here or get back to me in any way. Glad I'm not dying.
Business response:
Hi, Jesse. We’re sorry your experience fell short of expectations. We’d like the opportunity to discuss your concerns. Please email us at wecare@wellnow.com with your full name, the date of your visit, and the best way to contact you.
Thier billing department never submitted to my insurance and then billed me the full amount 6 months later. I have called 5+ times, been on hold over oven an hour each time, and never spoke to anyone. I have emailed, one response of 5 sent emails. No secure portal to provide additional insurance details which they have but apparently need again. Then, after months of one-way calls and emails w/ little email back, they send it to collections?!? I don't owe this bill. I've talked to my insurance carrier who confirms no claim... read more
Business response:
Hi Jessica. Please reach out to billing@wellnow.com and include your full name, the date and location of your visit, and the best way to contact you, and a member of our team will be happy to assist.
DO NOT GO HERE FOR A COVID TEST!!! If I could rate this place a zero I would. Before a well-now rep answers this review I AM A HEALTH CARE PROFESSIONAL. 2 weeks ago I got a Covid test, and a strep test because I had a sore throat unlike any other before (which I get quit frequent). I asked how long until results and if test was PCR NOT rapid. They said "PCR but you'll get results tonight".... hmmm bacteria doesn't grow in a couple of hours but ok. Sure enough both tests were negative. Now over the past 2 weeks I was very il... read more
Went here in january when i fell at work to get my arm looked at and had not eaten since 3pm..ok due to covid no snacks.Then there were 10 people ahead of me! I was there at 5pm and not out till 9pm just to be told i had a bruise and nothing else wrong..one of the nurses was very sarcastic as well.Never again!
Business response:
Hi Carol. Due to high demand at beginning of the year, some of our centers were experiencing longer wait times than what we strive for under normal circumstances. Our team is working hard to provide great care as safely and efficiently as possible. We regret any inconvenience and we sincerely appreciate your patience and understanding.
Can't make an appointment online, can't see wait times online. No one answers the phone. Take a drive over parking lot is literally jammed full. Cars parking in the street. Went elsewhere
Frequently asked questions about WellNow Urgent Care
How is WellNow Urgent Care rated?
WellNow Urgent Care has a 4.3 star rating with 1,265 reviews.
When is WellNow Urgent Care open?
WellNow Urgent Care is closed now. It will open at 8:00 a.m.