WellNow Urgent Care

4.3

Urgent Care
Dewitt, NY

About this business

Healthcare Urgent Care

Location details

6227 Thompson Road, Dewitt, NY, 13206, United States

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Weekday	Schedule	Status
Mon	08:00 a.m. to 7:30 p.m.
Tue	08:00 a.m. to 7:30 p.m.
Wed	08:00 a.m. to 7:30 p.m.
Thu	08:00 a.m. to 7:30 p.m.
Fri	08:00 a.m. to 7:30 p.m.
Sat	08:00 a.m. to 7:30 p.m.
Sun	08:00 a.m. to 7:30 p.m.

4.31,220 reviews

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Nick C.

2 months ago

once inside the facility the staff are wonderful. the issue I have is they NEVER ANSWER THE PHONE. I've called numerous times and have sat on hold for 45 minutes - an hour just for the call to disconnect

Business response:

Hi Nick, we understand how frustrating this can be. Please send us an email at wecare@wellnow.com so we can look into it. Thank you for bringing this to our attention. -The Customer Service Team

Karen M.

a year ago

I pre scheduled an appointment time only to arrive and be told that was just to let them know I was coming. waited 1.5 hours before I was even brought to an exam room. was told the wait for a provider would be almost an hour but I could take advantage of virtual health and it would be faster. waited over an hour for virtual health.

Business response:

Hi Karen. We apologize if your wait time was longer than expected. We’d like to hear more about your experience—please reach out to us at wecare@wellnow.com

Bill B.

a year ago

They asked for my contact information to discuss this further. I gave it to them and they still can't be bothered to contact me.

Business response:

We would like the opportunity to discuss your concerns and resolve any issues. Please reach out to us at wecare@wellnow.com with the patient's full name, the date of your visit, and the best way to contact you.

Sara R.

a year ago

Went in for my face being half swollen and in pain. Receptionist was great, got in quickly. Nurse was even wonderful. HOWEVER, the PA that works there Kyle Kowalewski, turned a good experience bad. He told me he was going to give me antibiotics, I then asked what he was giving me because due to a lot of childhood illnesses certain antibiotics do not work on me at all. Yes, it says this in my medical records. He then proceeded to argue with me and not believe me for the next few minutes. It was completely ridiculous. They are... read more

Business response:

Hi Sara. We would like the opportunity to discuss your concerns and resolve any issues. Please reach out to us at wecare@wellnow.com with the patient's full name, the date of your visit and the best way to contact you.

Esperanza M.

a year ago

I have been doing the asbestos physical exam for my job for 3 years in Wellnow this clinic on Erick Boulevard and in my opinion the prices are more expensive every year, the figure they have when you pay online is not true, you have to be prepared to pay a few dollars more, I paid online $165 and at the clinic they asked me for about $75 more. In the year 2022 I paid $105 exam total. In 2023, my colleagues and I had to do and pay for lung plates, when these exams must be done every 5 years and mandatory by the work company, ... read more

Bryanna J.

2 years ago

Took SO long. Waited over an hour for someone to even see us in the exam room after being put in there. Asked why it was taking so long and they only have one nurse working and was given attitude. We would hear patients in other rooms come and go and we were forgotten. Definitely would never return.

Business response:

Hi Bryanna. We'd like to learn more about your experience and discuss your concerns. Please reach out to us at wecare@wellnow.com with the patient's full name, the date of your visit and the best way to contact you.

Lee M.

2 years ago

This was probably one of the worst urgent cares i've ever been to, if not the worst. I am extremely sick and i felt like I was not listened to at all. I came in with a sore throat, runny nose, body aches and congestion. I felt like I was being interrogated and wasn't treated like a patient. I was extremely uncomfortable the entire time. I was asked if my sore throat "hurt", too. When I didn't understand what was being asked i felt like they were getting irritated with me. A sore throat is a sore throat! Of course it hurts! B... read more

Alex C.

3 years ago

One of the most rude,disrespectful and unprofessional places I have been. They treated my sick mother like garbage and tried kicking me out for asking my mom if she'd feel comfortable somewhere else.

Business response:

Hi Alex. We would like the opportunity to discuss your concerns and resolve any issues. Please reach out to us at wecare@wellnow.com with the patient's full name, the date of your visit and the best way to contact you.

MJ W.

3 years ago

I needed a Covid test made an appointment then the next day they send me a text and canceled no explanation nothing they said go to one of the other clinics but now I have to wait another day I have to work cant without a test real unprofessional and they won't answer calls that the robot thing puts through a waste of time

Business response:

Hi Mj. We would like the opportunity to discuss your concerns and resolve any issues. Please reach out to us at wecare@wellnow.com with the patient's full name, the date of your visit and the best way to contact you.