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WellNow Urgent Care
- Urgent Care
- Dewitt, NY
About this business
Location details
6227 Thompson Road, Dewitt, NY, 13206, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 8:00 p.m. | |
| Tue | 08:00 a.m. to 8:00 p.m. | |
| Wed | 08:00 a.m. to 8:00 p.m. | |
| Thu | 08:00 a.m. to 8:00 p.m. | |
| Fri | 08:00 a.m. to 8:00 p.m. | |
| Sat | 08:00 a.m. to 8:00 p.m. | |
| Sun | 08:00 a.m. to 8:00 p.m. |
I have been doing the asbestos physical exam for my job for 3 years in Wellnow this clinic on Erick Boulevard and in my opinion the prices are more expensive every year, the figure they have when you pay online is not true, you have to be prepared to pay a few dollars more, I paid online $165 and at the clinic they asked me for about $75 more. In the year 2022 I paid $105 exam total. In 2023, my colleagues and I had to do and pay for lung plates, when these exams must be done every 5 years and mandatory by the work company, ... read more
Took SO long. Waited over an hour for someone to even see us in the exam room after being put in there. Asked why it was taking so long and they only have one nurse working and was given attitude. We would hear patients in other rooms come and go and we were forgotten. Definitely would never return.
Business response:
Hi Bryanna. We'd like to learn more about your experience and discuss your concerns. Please reach out to us at wecare@wellnow.com with the patient's full name, the date of your visit and the best way to contact you.
This was probably one of the worst urgent cares i've ever been to, if not the worst. I am extremely sick and i felt like I was not listened to at all. I came in with a sore throat, runny nose, body aches and congestion. I felt like I was being interrogated and wasn't treated like a patient. I was extremely uncomfortable the entire time. I was asked if my sore throat "hurt", too. When I didn't understand what was being asked i felt like they were getting irritated with me. A sore throat is a sore throat! Of course it hurts! B... read more
One of the most rude,disrespectful and unprofessional places I have been. They treated my sick mother like garbage and tried kicking me out for asking my mom if she'd feel comfortable somewhere else.
Business response:
Hi Alex. We would like the opportunity to discuss your concerns and resolve any issues. Please reach out to us at wecare@wellnow.com with the patient's full name, the date of your visit and the best way to contact you.
I needed a Covid test made an appointment then the next day they send me a text and canceled no explanation nothing they said go to one of the other clinics but now I have to wait another day I have to work cant without a test real unprofessional and they won't answer calls that the robot thing puts through a waste of time
Business response:
Hi Mj. We would like the opportunity to discuss your concerns and resolve any issues. Please reach out to us at wecare@wellnow.com with the patient's full name, the date of your visit and the best way to contact you.
I made an appointment here for today and came 5 minutes late which is apparently the maximum minutes you can be late to an appointment. I walked in and the receptionist was extremely rude and had a very sarcastic tone when I asked her for a mask. I assumed since I texted that I was there and the place responded "you have been checked in" that they would call my name for the appointment so I waited. I waited 15 mins and nothing so I asked the rude receptionist and she said I was 20 minutes late, which isn't true because I arr... read more
Business response:
Hi Audrey. We would like the opportunity to discuss your concerns and resolve any issues. Please reach out to us at wecare@wellnow.com with the patient's full name, the date of your visit and the best way to contact you.
They do not pick up when you call back because you are still sick. They asked me to come back if I'm still sick too, like anyone has time for that. If it ain't Covid, they got no time for it. Meanwhile my entire household is now sick with what I have. Going to a different wellnow today since no one will answer their phones here or get back to me in any way. Glad I'm not dying.
Business response:
Hi, Jesse. We’re sorry your experience fell short of expectations. We’d like the opportunity to discuss your concerns. Please email us at wecare@wellnow.com with your full name, the date of your visit, and the best way to contact you.
Thier billing department never submitted to my insurance and then billed me the full amount 6 months later. I have called 5+ times, been on hold over oven an hour each time, and never spoke to anyone. I have emailed, one response of 5 sent emails. No secure portal to provide additional insurance details which they have but apparently need again. Then, after months of one-way calls and emails w/ little email back, they send it to collections?!? I don't owe this bill. I've talked to my insurance carrier who confirms no claim... read more
Business response:
Hi Jessica. Please reach out to billing@wellnow.com and include your full name, the date and location of your visit, and the best way to contact you, and a member of our team will be happy to assist.
DO NOT GO HERE FOR A COVID TEST!!! If I could rate this place a zero I would. Before a well-now rep answers this review I AM A HEALTH CARE PROFESSIONAL. 2 weeks ago I got a Covid test, and a strep test because I had a sore throat unlike any other before (which I get quit frequent). I asked how long until results and if test was PCR NOT rapid. They said "PCR but you'll get results tonight".... hmmm bacteria doesn't grow in a couple of hours but ok. Sure enough both tests were negative. Now over the past 2 weeks I was very il... read more
Frequently asked questions about WellNow Urgent Care
How is WellNow Urgent Care rated?
WellNow Urgent Care has a 4.3 star rating with 1,171 reviews.
When is WellNow Urgent Care open?
WellNow Urgent Care is open now. It will close at 8:00 p.m.