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WellNow Urgent Care

4.6

About this business

Location details

4827 Transit Road, Depew, NY, 14043, United States

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WeekdayScheduleStatus
Mon08:00 a.m. to 7:30 p.m.
Tue08:00 a.m. to 7:30 p.m.
Wed08:00 a.m. to 7:30 p.m.
Thu08:00 a.m. to 7:30 p.m.
Fri08:00 a.m. to 7:30 p.m.
Sat08:00 a.m. to 7:30 p.m.
Sun08:00 a.m. to 7:30 p.m.
4.61,119 reviews
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Shannon R.'s profile image
Shannon R. 
rating
6 years ago

The NP who took care of me was extremely nice and helpful however the two employees I dealt with checking in and giving my basic info to once I was in the room seemed unenthused and like they didn't want to be there. I know work is work and not everyone is going to be super friendly but I felt more like a burden to them than a patient. This kind of sucks when you're already super sick and just need some help. 

Chris P.'s profile image
Chris P. 
rating
6 years ago

I have used this location before and cannot say enough about the staff and the care given. I used their online appointment app and got in and out fast. The staff was very friendly, caring and professional. I would totally recommend the lancast location. Hopefully, I do,not become a frequent customer. 

Allison P.'s profile image
Allison P. 
rating
7 years ago

I've never had such a great experience at an urgent care before! The entire staff from the reception desk to the doctors made me feel comfortable and I didn't feel like I was "bothering them." I was also in and out within 20 minutes. Incredible! Thank you all. 

Lisa P.'s profile image
Lisa P. 
rating
7 years ago

I was taken back immediately after check-in, and a nurse was with me within minutes. She got me settled and the doctor came almost as soon as she closed the door. I was in and out within 20 minutes with the prescription I needed. Great experience. 

Holly B.'s profile image
Holly B. 
rating
7 years ago

I took my mom to get her stitches out on her face, and she was seen by PA Laura. She did an amazing job. Thanks Laura! 

Liss K.'s profile image
Liss K. 
rating
2 weeks ago

I waited an hour. I never seen a doctor in an hour and a half. Early afternoon and they were already 9 in cue. There was no communication as to how much longer it would be. 

Business response:

We appreciate you sharing your experience, Lisa. As a walk-in urgent care provider, our patient volume can shift quickly, but we are always looking for ways to improve our efficiency. Please reach out to wecare@wellnow.com with your visit details so our team can review your experience and assist you directly. 

Tyler W.'s profile image
Tyler W. 
rating
3 months ago

Was taken in with a scratched cornea. Immediately sat and all vitals were taken. Sat in the room for over an hour before the doctor came into the room. 

Business response:

Hi Tyler, we understand how frustrating long wait times can be. We appreciate your patience and would love to hear more about your experience, please email us at wecare@wellnow.com. 

Laura W.'s profile image
Laura W. 
rating
4 months ago

went there to get my knee looked at would not take both my insurances which are the same card and try to charge me 40 dollars for a co pay and they dont even take cash! I have never heard of a place not taking cash not everyone has a credit card! would not recommend even if your dying horrible service and workers 

Business response:

Hi Laura, we're sorry to hear about your experience and want to look into this for you. Please reach out to us at billing@wellnow.com so we can sort this out. 

Pit B.'s profile image
Pit B. 
rating
6 months ago

I've always had a great experience with the doctors and nurses, very kind, intelligent, helpful people. However, the receptionists do not know how to do their jobs at ALL!!! I've had multiple issues with my insurance because they bill the wrong company. At this location, Ashley, was so incredibly rude to me, after telling her what my insurance is, she told me "I know" in a pissy voice. Then continued to tell me I wasn't covered! Which I have been covered for a very long time and my policy has not changed! After calling my in... read more

Business response:

Hey Pit, we're sorry for any billing concerns you’ve had! Please shoot us an email at billing@wellnow.com. We’d love to help! -The Customer Service Team 

Frequently asked questions about WellNow Urgent Care

How is WellNow Urgent Care rated?

WellNow Urgent Care has a 4.6 star rating with 1,119 reviews. 

When is WellNow Urgent Care open?

WellNow Urgent Care is open now. It will close at 7:30 p.m.