WellNow Urgent Care

4.6

Urgent Care
Depew, NY

About this business

Healthcare Urgent Care

Location details

4827 Transit Road, Depew, NY, 14043, United States

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Weekday	Schedule	Status
Mon	8:00 a.m. to 7:30 p.m.
Tue	8:00 a.m. to 7:30 p.m.
Wed	8:00 a.m. to 7:30 p.m.
Thu	8:00 a.m. to 7:30 p.m.
Fri	8:00 a.m. to 7:30 p.m.
Sat	8:00 a.m. to 7:30 p.m.
Sun	8:00 a.m. to 7:30 p.m.

4.61,151 reviews

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Shannon R.

6 years ago

The NP who took care of me was extremely nice and helpful however the two employees I dealt with checking in and giving my basic info to once I was in the room seemed unenthused and like they didn't want to be there. I know work is work and not everyone is going to be super friendly but I felt more like a burden to them than a patient. This kind of sucks when you're already super sick and just need some help.

Chris P.

6 years ago

I have used this location before and cannot say enough about the staff and the care given. I used their online appointment app and got in and out fast. The staff was very friendly, caring and professional. I would totally recommend the lancast location. Hopefully, I do,not become a frequent customer.

Allison P.

7 years ago

I've never had such a great experience at an urgent care before! The entire staff from the reception desk to the doctors made me feel comfortable and I didn't feel like I was "bothering them." I was also in and out within 20 minutes. Incredible! Thank you all.

Lisa P.

7 years ago

I was taken back immediately after check-in, and a nurse was with me within minutes. She got me settled and the doctor came almost as soon as she closed the door. I was in and out within 20 minutes with the prescription I needed. Great experience.

Holly B.

7 years ago

I took my mom to get her stitches out on her face, and she was seen by PA Laura. She did an amazing job. Thanks Laura!

Tara J.

a month ago

I was here a few days ago for a skin infection, they swabbed me and gave me cream. They said I needed to take oral antibiotics instead and took 4 days to send it next door to the pharmacy. than they said I didn't need them after getting yelled at for refusing care.

Business response:

Hi, Tara. Thank you for bringing your concerns to our attention. A four-day delay in sending over a prescription, along with the mixed messaging on whether antibiotics were needed and how that conversation was handled, is concerning to us, and we'd like to look into your experience further. When you have a moment, please email us at wecare@wellnow.com with your full name, date of birth, visit date, and location, so we can review this and follow up with you directly.

Marcia W.

a month ago

With an appt ,walked in an hr early, got in after appt time , she took my BP, pulse and did NOT take my temp! I had a 101 temp, with RA, ( 73 yo) sinus infection, migraines, etc. NP came in checked my throat ears, chest, swabbed my throat, and walked out. Another woman came in and cleared my impacted ear, and gave me discharge papers. I said what am I supposed to do for relief , antibiotics?? Etc she said we don't give antibiotics out for no reason. I was given a prepared paper with directions to get meds over the counter, n... read more

Business response:

Hi, Marcia. Thank you for bringing your concerns to our attention. We'd like to look into your experience further. When you have a moment, please email us at wecare@wellnow.com with your full name, date of birth, visit date, and location, so we address this and follow up with you.

Liss K.

3 months ago

I waited an hour. I never seen a doctor in an hour and a half. Early afternoon and they were already 9 in cue. There was no communication as to how much longer it would be.

Business response:

We appreciate you sharing your experience, Lisa. As a walk-in urgent care provider, our patient volume can shift quickly, but we are always looking for ways to improve our efficiency. Please reach out to wecare@wellnow.com with your visit details so our team can review your experience and assist you directly.

Tyler W.

6 months ago

Was taken in with a scratched cornea. Immediately sat and all vitals were taken. Sat in the room for over an hour before the doctor came into the room.

Business response:

Hi Tyler, we understand how frustrating long wait times can be. We appreciate your patience and would love to hear more about your experience, please email us at wecare@wellnow.com.