WellNow Urgent Care

Laura W. 

on Yelp

7 months ago

went there to get my knee looked at would not take both my insurances which are the same card and try to charge me 40 dollars for a co pay and they dont even take cash! I have never heard of a place not taking cash not everyone has a credit card! would not recommend even if your dying horrible service and workers 

Pit B. 

on Yelp

9 months ago

I've always had a great experience with the doctors and nurses, very kind, intelligent, helpful people. However, the receptionists do not know how to do their jobs at ALL!!! I've had multiple issues with my insurance because they bill the wrong company. At this location, Ashley, was so incredibly rude to me, after telling her what my insurance is, she told me "I know" in a pissy voice. Then continued to tell me I wasn't covered! Which I have been covered for a very long time and my policy has not changed! After calling my in... read more

Cheryl T. 

on Yelp

a year ago

Husband went to well now on 6/26/2025. We paid the co-pay. We were told to come back as a follow up to remove a single staple ( no charge for the follow up). Charged us again! Called multiple times to get this resolved, thy acknowledged there was no charge for the staple removal but still giving us the run around on reversing the charge on our credit card. Had to contact my credit card to file a claim. 

C S. 

on Yelp

a year ago

Choose a different location if you want a positive experience. One of the 2 receptionists was very rude in an already stressful situation. The doctor was very personable and funny but didn't do much to assist with the issue. More of a statement of what he thinks he found without much of an examination. We had to ask for pain management details and for additional information for healing the issue. Overall we paid a co-pay to be treated poorly. 

Nancy C. 

on Yelp

a year ago

Went to Orchard park location on 6/4/25 for an eye injury. Poked my eye on tree twig. Person whom treated me didn't even examine my eye...just put some drops and dye in my eye and looked at my eye for like 3 seconds and stated I had scratched my eye and prescribed antibiotic drops. My bottom eye lid was still swollen after a few days and when I pulled my eye lid down, I saw a piece of bark. On 6/7/25 I went to the WEST SENECA location for removal of tree bark. Would NOT recommend Orchard park location -Thanks for costing me ... read more

John D. 

on Yelp

a year ago

Terrible experience, doctor put in the wrong medication that cost me $66, realized it was the wrong medication because I've gotten this previously and now I am out $66 plus the payment to see the doctor plus paying for the new prescription. Really unfortunate that people don't understand the level of attention to detail you need in this industry. 

Julie O. 

on Yelp

a year ago

Made an appointment online for my daughter at the Depew location for sore throat , fever. We went in and were brought to a room by a med ass't, Im assuming as no one wears a name badge or title. Bed appeared dirty and had no paper protector etc. I asked her to clean it with wipes. She asked a few questions and then did 3 swabs without even speaking to a practioner which were done rather incorrectly. Covid, Flu and Strep... waited 10 min or so and another female walks in with N95 and asks us to walk to another room. We follo... read more

Kelsey R. 

on Yelp

2 years ago

Absolute pathetic scam artists. Called explaining my insurance has high deductible (doesn't cover much) and asked how much for basic visits. Was told $165 (two separate occasions). Go in and get billed for $215. It's okay though. They "greatly apologize and will inform their staff" to be more clear (this charge is without insurance) but...it's still my fault and I have to pay $50 more although had they not lied to me, I wouldn't have gone. Typical medical practice. They screw up and you have to pay for their screw ups. Kept ... read more

Mad C. 

on Yelp

3 years ago

So I do the online appointment and check in thy send me a text to send them a here message when I get there and await instructions. Waited in 85degree temp and all the said was I was checked in. 45 mins later no reply so I go in and she said I should have come in when I got there and I missed my appointment wtf you need to get your s*** together