WellNow Urgent Care

Karen S. 

on Yelp

3 years ago

Absolutely awful service. I waited here for 4 hours before they took me in. They are incredibly unorganized and do not know how to run efficiently. 

Jennifer B. 

on Yelp

3 years ago

So much for urgent care. My 19-year old daughter was turned away with horrible throat pain/white spots all over throat. She Ubered there and was told they couldn't help her. Just starting that day they were no longer taking walk-ins. She came 10 minutes after 8am opening, literally crying from the pain and telling them she had no immediate transportation to get back. Nothing. Just made her walk the streets for half an hour and try again. (Wouldn't help her then either) How long would it have taken to do a throat swab? "Well... read more

Robbi M. 

on Yelp

4 years ago

I normally don't bother to review places like this - but I feel compelled to warn others. WellNow advertises Covid test, but be aware that it is a huge money grab! I have three issues: 1. Their online registration system only allows for same day scheduling - that's incredibly frustrating and leads me to my opinion that this establishment isn't a testing site 2. Once you schedule your same day appointment, they call you from the parking lot to 'check you in' - essentially making you tell them the SAME information you already... read more

Nadia S. 

on Yelp

4 years ago

Had a really bad experience for such a simple test that had to be taken. I had called the day before to see how long it would take and the receptionist let me know that I wouldn't have to wait as only a sample was being taken and I wouldn't need to wait for a physician. However, when I came to Wellnow Urgent Care, I had to wait more than 30 minutes before they even handed me the proper paperwork to fill out. During this wait they took many patients back to be assisted. Not impressed. 

Judith G. 

on Yelp

4 years ago

Find out if you're seeing a real doctor..... I waited 45 min. in the waiting room before being being taken back for an additional 45 min. wait in one of the medical rooms. I'd assumed I'd be seeing a physician, but in fact saw a physician's assistant. The big difference is that one has gone to medical school and the other hasn't. I'd assumed I'd be seeing a doctor. In trying to understand my medical problem the response was "I haven't seen anything like that, I don't know, you should see your primary care doctor." ... read more

Grace T. 

on Yelp

4 years ago

Overall, staff are super friendly and welcoming, but that is the only positive feedback I have for WellNow in Ithaca. Last fall I broke my hand and needed a doctor to examine it and have an x-ray taken. From what I could see, there were only 2-3 other patients in the clinic and I waited in my room for an hour before a physician saw me. Instead of helping me take my two jackets off, he insisted that he had to cut it. I decided to manage taking off layers by myself, though it would have been less painful if one of the staff as... read more

N T. 

on Yelp

4 years ago

Where to begin...Last July, I was suffering from fatigue, swollen lymph nodes, and a sore throat, so I and my wife called the location to make sure our insurance would cover the visit to WellNow in Ithaca, since we live elsewhere, and didn't want to incur an unnecessarily high expense. We were assured that I would be covered, and would only owe my plan's ordinary co-pay of $50.00 for urgent care. I went, paid the co-pay, saw a doctor who diagnosed me with strep throat (turns out I had the flu as well as LEUKEMIA, but oh we... read more

Valerie H. 

on Yelp

5 years ago

Beware of billing problems. Six months after treatment they came calling for money, despite me having valid insurance and Medicare. Their billing handling has been less than satisfactory in my approximation. Now I see I still (3/18) have a negative report on my credit report for this urgent care transaction. It's like a wound that will never heal. All reviews were for the previous owners! 

Zac M. 

on Yelp

5 years ago

45 minute wait - was told if I went next door for a snack that they'd take my name off the waiting list. Seemed unnecessary. The front desk staff were probably just making up rules.