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WellNow Urgent Care
- Urgent Care
- Ithaca, NY
About this business
Location details
740 South Meadow Street, Ithaca, NY, 14850, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 7:30 p.m. | |
| Tue | 08:00 a.m. to 7:30 p.m. | |
| Wed | 08:00 a.m. to 7:30 p.m. | |
| Thu | 08:00 a.m. to 7:30 p.m. | |
| Fri | 08:00 a.m. to 7:30 p.m. | |
| Sat | 08:00 a.m. to 7:30 p.m. | |
| Sun | 08:00 a.m. to 7:30 p.m. |
Their website is a misleading bait and switch - they do NOT take "most major insurance" they take only localized insurers that look like they are affiliated, but they are not. So no Cigna, no blue cross. Cigna told me they had never heard of an urgent care that didn't take their insurance (they only take mvp/Cigna a local provider.
Less than one star. Went there for a work related incident. Filled out paper work. Sat for 40 miinutes, only to be told that they don't do lab work for my concern. Told me to go to the emergency room. Will never go back there again.
Business response:
Hi D C., We are sorry to hear about your recent experience. As it is our aim to meet and exceed the needs of every patient, we would like to get a better understanding of your experience and address this moving forward. Would you please contact our office and ask to speak with our Regional Practice Manager? Thank you.
The PA, Julie is on a power trip and treated me as though I was a pill popper looking for meds. I think not. I was in desperate need of an antibiotic for my sinus infection that she treated me for with Zpack a month ago. Obviously it never cleared up as other physicians say Zpack sometimes takes 2 rounds to kick a sinus infection. I told her I was worse now than a month ago as she reminded me I was already there. She cut me off mid sentence and said "I am not giving you antibiotics today!" Repeating herself and not lis... read more
Extremely long wait - so long we left. There was only one doctor and they couldn't quote us a wait time. While the staff was really nice this is an urgent care and really shouldn't take this long. I went with my mother and we were both being seen for different reasons yet they put us in the same room because they were out of rooms, really odd.
$155 deposit for a confirmed $40 copayment with insurance. We didn't stay. Thx for nothing.
There's a reason management responds to everyone's reviews within a day: THEYRE TRYING TO COVER THEIR BEHINDS. Avoid at all costs. There's five receptionists and none of them were helpful. I provided three forms of insurance and they couldn't "verify it" but despite having an empty office in the middle of the afternoon, none of the five receptionists had the time to sit on the phone with the insurance company. But guess who does have the time? The patient who comes in to be seen but waits an hour because of incompetent... read more
Business response:
We are glad to hear you thought our provider was great! We are sorry to hear about the registration issue. We do require that patients have a copy of their insurance card when they register. Our staff is happy to help you obtain that information. Once your insurance card information is obtained we can validate your coverage. At times the insurance company website is slow or down and we attempt to call the insurance company. All these factors can lead to delays that are unfortunately out of our control. Please give us a call ... read more
Staff was demeaning, process was unprofessional, medical advice was bad. It's interesting to read that other reviewers were pressured to take an ambulance for a trivial condition when it was unneccesary. Our story: My partner had a small problem with her eye - probably got an irritant or something in it. After spending 15 minutes standing by the reception desk watching and listening as the person behind it fumble on the phone trying to determine our "insurance eligibility" (despite previously having assured us over the p... read more
Business response:
Hi Justin - our providers offer their experienced medical advice upon patient evaluation and are careful to include risks associated by not taking their recommendations. We are happy to hear that your partner is doing well. If you would like to speak with our Practice Manager, please call our site and ask for Andrea.
Frequently asked questions about WellNow Urgent Care
How is WellNow Urgent Care rated?
WellNow Urgent Care has a 4.4 star rating with 908 reviews.
When is WellNow Urgent Care open?
WellNow Urgent Care is closed now. It will open tomorrow at 8:00 a.m.