WellNow Urgent Care

Mike 

on Yelp

4 months ago

5/5 for PCT's and staff on duty 1/5 for the Provider (Chantal) Upon entry to well now for a (non-driver) DOT Physical Exam I was greeted by friendly staff. They directed me to sign in and take a seat in the waiting room. Drug test went great and PCT's on duty were very professional. It wasn't until I met Chantal the, "new" provider on duty that my experience at WellNow was ruined. As a US Army veteran, I have mental health issues that accumulated in service, As many army veterans do. This prompted the provider to fail my ... read more

Susan A. 

on Yelp

a year ago

I peeled my big toenail back from my toe-bed, and also had a deep gash. WellNow was near, so I drove myself there and limped, bleeding, into the lobby. Two young women were behind the desk. I don't remember them greeting me, they may have. One handed the other a tablet and told her she should give it to me to fill out the registration papers, and use it to take photos, front and back of my DL and both insurance cards. I walked to seating area, sat down and began to fill out the forms. I had difficulty taking the photos. I am... read more

Jason B. 

on Yelp

a year ago

Let me start off by saying the doctors are amazing, sympathetic and helpful. What this Hudson location needs to improve is the receptionist. 2'nd time. EXTREMELY lacking in sympathy AND kindness. Patients who are coming into a clinic like this are obviously under stress. Not one, not two, but MULTIPLE people have experienced this rude behavior from this receptionist before. It's a woman. I will NEVER visit this particular one again until she is either gone, or learns manners and sympathy. Talk about unprofessional. Never ... read more

Stacy A. 

on Yelp

a year ago

the DR never returned any of my calls. Didn't advise what i should do re the symptoms i was having. Nothing they ignored my requests for help for three days. never again 

Kenneth K. 

on Yelp

a year ago

Had set up an appointment and then received a text a few minutes later saying I was third in line. I called they told me to come right over. They took me in right away but then I spent 45 minutes sitting in a cold exam room and when I asked what was going on they told me there were still people ahead of me and that I was "a walk-in". I usually had good care there but was disappointed with the dismissive nature of the staff when told them I had been waiting a long time. It would've made sense after 30 minutes for someone to c... read more

Rachel F. 

on Yelp

2 years ago

Terrible customer service! Be VERY careful what you sign. They took out the payment that was owed without my consent from my bank account. When I thought I was signing authorizing payment for my visit, apparently it was for ANY payment. They refused to refund the money to my account. 

Dan J. 

on Yelp

2 years ago

Care quality was awful at this location. Dismissed what was a simple diagnosis. People rely on information from medical professionals and this was a huge obvious miss on their part. That combined with the questionable professionalism of the staff would keep me far away from this Urgent Care. Go to the hospital and see a real doctor. It's the same copay. Disappointed! 

Gabrielle M. 

on Yelp

2 years ago

The PA was amazing. The reception is AWFUL. Children of parents beware apparently they don't let two adults in the room with a child even if you need help holding them down for god forbid a procedure. Would never recommend. The front staff ruins the whole place. 

Isma C. 

on Yelp

3 years ago

isma if I would give negative 5 I would, this place is all about them making their money, I called ahead to see if the will treat my case they were quick to say that I should come, the NR did not give me any medicine at the end of the day I walked out the same way I walked in moins the $25 copay and 2 hours of my time