WellNow Urgent Care

Will C. 

on Yelp

3 years ago

You would think that someone working in a place designed to help people feel better would get pleasure from doing so, but this couldn't be more false. Both front desk attendants were incredibly unpleasant and rude. I walked in and was greeted with a crass and cold attitude that set the tone for the rest of the visit. When I was actually seen by a nurse she was also very rude. Everyone working here clearly did not want to be there and made it abundantly clear to each customer. Another patient walked in while I was being check... read more

Duane B. 

on Yelp

3 years ago

Utilized the WellNow Urgent Care in Alpena Michigan when I seriouly injured my foot. I was in great pain and had to go to WellNow to obtain referral to an Orthopedic Clinic. Absent the referral I would have had to wait a month to get into the Clinic. When I entered the Clinic I was in a large boot and on crutches. I had to shoulder my way through their double doors as they were not electric/automatic (strike one). I thought that was odd for an emergency'urgent care facility. In spite of the fact that I was in great pa... read more

Jessica W. 

on Yelp

3 years ago

If the PA, Tara, is working, go somewhere else. She is rude, doesn't listen, and puts little effort into understanding her patients individual needs or concerns. I've been to this wellnow a few times and usually it is a pleasant experience but the last 2 times, with this particular PA, was a disappointment at best! 

Mai R. 

on Yelp

4 years ago

Came here for a covid test w my boyfriend. There was no line and was ez checkin. The desk attendant wasnt very pleasant at all but maybe was a bad day. Other staff was nice & maybe three different people came to see us (?) seemed overkill. What was odd is that they took us through a battery of health things- questions, blood pressure, eyes ears nose, weight(?).... For a COVID Test! At the end we finally got the test I realized why they did all this last week when I got a bill for almost $400. They are doing outpatient vi... read more

Veggi V. 

on Yelp

4 years ago

Home page of website clearly states in bold red letters that COVID testing is available on walk in basis. No appointment necessary. Was told upon arrival testing is by appointment only and no appointments were available for the next 48 hours! Totally irresponsible! 

Samantha M. 

on Yelp

4 years ago

Brought my daughter in on a Saturday because she was kicked in the head at soccer on Wed and coach wanted her seen before she played again. Wellnow seen her, did exam and said they couldn't clear her until she was reevaluated again 5-7 days after her incident. They gave me a paper and it said to come back on said date. Returned on said date and they called us in. Did exam and then says we can't clear her, only her primary care physician can do that. I said why was I told then on Saturday to come back on this day to have he... read more

Ed P. 

on Yelp

4 years ago

75 minute wait this morning for a routine Covid test (arrived at 9:30 AM) Results had been promised today. So far nothing. 

Alex F. 

on Yelp

5 years ago

My insurance refused to pay for a Covid rapid test. Then wellnow refused to let me pay out of pocket for the test, telling me it was fraud to do so. They are putting my health and safety and that of my family at risk to satisfy a deal with the insurance company. 

Mila D. 

on Yelp

5 years ago

Really long wait lines for COVID tests. I would advise finding another place