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WellNow Urgent Care
- Urgent Care
- Herkimer, NY
About this business
Location details
200 E State St, Herkimer, NY, 13350, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 8:00 p.m. | |
| Tue | 08:00 a.m. to 8:00 p.m. | |
| Wed | 08:00 a.m. to 8:00 p.m. | |
| Thu | 08:00 a.m. to 8:00 p.m. | |
| Fri | 08:00 a.m. to 8:00 p.m. | |
| Sat | 08:00 a.m. to 8:00 p.m. | |
| Sun | 08:00 a.m. to 8:00 p.m. |
The latest review is so similar to mine. They are charging us $1,272 to ***IN A CUP! Are you out of your mind?! They need to be investigated. This is absolute thievery. DO NOT GO HERE!
H.O.R.R.B.L.E. DO NOT USE! They billed me for 7 different lab tests that I did not need...nothing to do with my medical issue. Obvious mistake but I cant get anyone to look at situation. Billing me $1263.38 as insurance is saying not relevant to diagnosis. SUPER frustrating! NEGATIVE stars. I am now thinking they bill random medical thinking no one will check! I have tried repeatedly to address this issue...no help. HELP! WELL NOW please reach out to me!
** is great but the blind payments are not. Was told I needed to pay for the initial visit before his appointment, no problem. So I gave them my card to pay unknowingly that its set up for them to take any other payment without telling you. The other bill hasnt even come in the mail, yet they pulled the payment. At least give us ADVANCE warning or let the customer decide when theyre able to make the payment!
Business response:
Thank you for the opportunity to respond your review on behalf of WellNow Urgent Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.
Drs are great. Billing office is terrible. Upon 1st visit I was told my copay would be $30 and needed to be paid upfront. No problem, paid. Second visit, was told I have $180 deductible (have never had a deductible). I told the lady absolutely not, I would go elsewhere. She insisted it was correct. Nope, not happening. Then, oh yes, sorry you are correct. Now I keep getting bills in the mail and text messages reminding me to pay my copay. I call and dispute and they are telling me my copay is $60 so I still owe $30. They nee... read more
Business response:
Thank you for the opportunity to respond your review on behalf of WellNow Urgent Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.
I went in on 9/16 I do not remember signing a auto pay cause I would have to hand them my credit card I only got the bill a couple days ago and I was about to pay it with my HSA card and my main card already had a transaction came through I checked it to find out that it was from them I tried calling the clinic they told me that I had to call the billing department on Monday so I called today asked to speak with a manager because I never signed anything for auto pay. They called around 3:30 my time I could not answer I call ... read more
Business response:
Thank you for the opportunity to respond your review on behalf of WellNow Urgent Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.
The positives, this place is clean and they took me on time for a scheduled appt. Staff demeanor average and the doctor friendly. Negatives: it was a waste of my money and time. Misdiagnosed a pretty simple problem. All symptoms of a kidney stone which I thoroughly explained (debilitating side pain, vomiting profusely followed by 2 weeks of bladder pain and feeling of uncontrollable full bladder). But the focus remained on a *** for some reason. Did a urine sample, sent to labs. Missed the blood in my urine. I left there rem... read more
Business response:
Thank you for the opportunity to respond your review on behalf of WellNow Urgent Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.
March 22, 2026 Around 3 PM, I started to experience a visual curtain in my right eye. The darkness proceeded to last over an hour, in which time I decided to seek medical attention. My family assisted me in this endeavor due to my loss of vision, and found me an immediate care since our opthamologist was unavailable on sunday, and went to your ************** location (***************************************). Upon arriving, I clearly stated to the front desk I am experiencing vision loss and needed to see someone in optical ... read more
Business response:
Thank you for the opportunity to respond your review on behalf of WellNow Urgent Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.
I received very nice care while I was at well now. And then I got my bill. After negotiating rates with the insurance company they wanted to charge me close to $900 to diagnose a urinary tract infection. When I research the medical codes it appears that the most expensive test is actually even considered experimental and all of the remaining but one are not considered medically necessary for the diagnosis and treatment of urinary tract infection.
Business response:
Thank you for the opportunity to respond your review on behalf of WellNow Urgent Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.
Avoid this place at all costs! They will try to overcharge you just hoping you pay it and not realize that you have been overcharged. I called the customer service and was treated horribly and the guy kept over talking me when I was trying to ask questions. In the end, I was overcharged $131.61. Lets do the math:Total cost for visit: $405 Insurance paid: $205 Total Patient Payments: $200 Balance owed: $0 Receive a new bill in the mail for $131.61 The math doesnt add up!AVOID THIS PLACE
Business response:
Thank you for the opportunity to respond your review on behalf of WellNow Urgent Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.
Frequently asked questions about WellNow Urgent Care
How is WellNow Urgent Care rated?
WellNow Urgent Care has a 3.8 star rating with 1,083 reviews.
When is WellNow Urgent Care open?
WellNow Urgent Care is closed now. It will open at 8:00 a.m.