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WellNow Urgent Care
- Urgent Care
- Herkimer, NY
About this business
Location details
200 E State St, Herkimer, NY, 13350, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 8:00 p.m. | |
| Tue | 08:00 a.m. to 8:00 p.m. | |
| Wed | 08:00 a.m. to 8:00 p.m. | |
| Thu | 08:00 a.m. to 8:00 p.m. | |
| Fri | 08:00 a.m. to 8:00 p.m. | |
| Sat | 08:00 a.m. to 8:00 p.m. | |
| Sun | 08:00 a.m. to 8:00 p.m. |
Filed paperwork incorrectly. **** generic answers to my request for clinic to look into loss of paperwork.Finally, I went back in to the clinic, spoke to the doctor. He told me they have no record of me being there.Paperwork finally got filed, but still wrong... they put exam date as 2025, not 2026.Still wrong.I called again. Now the only person who can handle this is gone for the day.
WellNow stole my money, and I want it back.On June 1, 2025, I visited the WellNow Urgent Care at ******************************************************************************. At the time of the visit, I provided my insurance information and used my bank debit card for the $30 copay. A few weeks later when checking my bank account, I discovered that on July 7 WellNow charged my debit card an additional $250. This was done without sending an invoice of any kind and without my authorization.When contacted, WellNow customer se... read more
The office staff is very nice the billing is awful. The staff were very helpful in getting me the care I needed. Their billing department double charged me for ****** . They could see that they double charged me yet they would not give me a refund. They are keeping my money until they post the payment they got from my insurance from the second bill. I got double charged on my first bill for ******. I need to wait 2 weeks to a month for this to be resolved. I owe a maximum of ***** out of pocket for the second bill.
They tried to take money from my checking account in the amount of $1262. My bank flagged it as fraud. I called the previous week to remind them I have health insurance. My second experience is for a second copay for this visit. They claim lab work is a second copay. FYI don't pay your copay with your debit card. They retain this information and try to bill your account.
I went there for a ************ took longer to fill out the paperwork than it did for the 10 minutes of doctor consultation. They didn't do anything other than say I needed to see a specialist. I have insurance but they still sent me a bill for $400 which I still have not resolved with them. They keep saying they are waiting for payment from the insurance ************** been over 2 months now. I would not recommend them to anyone!!!
At ******************************. With an online appointment the wait is 2-2.5 hours even though the app says I am ready to be seen at check-in. Receptionist is eating while checking in patients and appears to have respiratory symptoms and not wearing a mask! Receptionist says it will do no good if they were to call me when ready to be seen and I must wait 2 hours in waiting room. There should be a better notification system to alert sick patients when they are ready to be seen by providers. But they did take my $75.00 co-p... read more
This company is a scam. I visited WellNow in September of 2025 for a UTI that I knew was a UTI, I just needed a doctor to prescribe me medicine. The doctor proceeds to grill me about possibly being pregnant, having STDs, etc. I repeat that its none of that and I know its a UTI. She says okay and gives me the urine test. In October, I received a $215 bill for the visit, the urine test, and a pregnancy test. I call WellNow to dispute the pregnancy test charge, since I said it wasnt needed, and they give the whole you signed ou... read more
I visited WellNow Urgent Care in ******** on Friday, 12/12/25 for a very painful foot. I'd made an appointment for 9AM and arrived just prior. The receptionist was struggling with registering another patient while I stood, unacknowledged. After about 15 minutes I hobbled to a chair. When the registration issues were resolved for the previous person I was acknowledged. The receptionist quickly found my information and led me to an exam room. Shortly, a tech entered, took my information, and left to check with her "provider". ... read more
I sought medical assistance at the Wellnow Urgent Care clinic in *********, **. I made an appointment online for my lunch hour. When I got to my appointment I was told they already had 8 customers before me who were all walk ins which would push my appointment back by a "few hours." I waited 3 hours until they were able to bring me back and see me. I was told my lab results would be in the system within ***** hours. After 5 days, I still did not have lab results in the system. I contacted WellNow's customer service via their... read more
Frequently asked questions about WellNow Urgent Care
How is WellNow Urgent Care rated?
WellNow Urgent Care has a 3.8 star rating with 1,035 reviews.
When is WellNow Urgent Care open?
WellNow Urgent Care is open now. It will close at 8:00 p.m.