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WellNow Urgent Care
- Urgent Care
- Herkimer, NY
About this business
Location details
200 E State St, Herkimer, NY, 13350, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 8:00 p.m. | |
| Tue | 08:00 a.m. to 8:00 p.m. | |
| Wed | 08:00 a.m. to 8:00 p.m. | |
| Thu | 08:00 a.m. to 8:00 p.m. | |
| Fri | 08:00 a.m. to 8:00 p.m. | |
| Sat | 08:00 a.m. to 8:00 p.m. | |
| Sun | 08:00 a.m. to 8:00 p.m. |
I want to start by saying my issues are not location specific. I have been to a few different locations and had issues. I visited the Clifton Park NY location tonight. I had reserved a 4:40pm time slot to be seen. I arrived prior to 4:40pm. I was put in an exam room and talked to the nurse around 5pm. Following talking with the nurse no one checked in with me at around 5:50pm I poked my head into the hallway and asked if everything was ok. At this point I was informed there was only 1 provider working and I would be seen sho... read more
Business response:
Thank you for the opportunity to respond your review on behalf of WellNow Urgent Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.
They lied and said that they accepted my insurance and all that they would bill me was my copay. The most disturbing part is they saved my credit card information WITHOUT authorization! When I paid half of my bill they did it AGAIN! So upsetting that they continue to do this!!
Business response:
Thank you for the opportunity to respond your review on behalf of WellNow Urgent Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.
I went to Wellnow in September of 2025 for a medical emergency. Upon arrival I provided my drivers license, insurance information, and paid my copay. Due to the severity of my condition I was transferred to the local emergency room via ambulance. Fast forward to March 1st 2026. I received a notice of collection, by text message, for an unpaid WellNow bill thru a collection agency. At first I thought it was a scam but after further investigation I realized it was not. Even though I provided both my license and insurance infor... read more
Business response:
Thank you for the opportunity to respond your review on behalf of WellNow Urgent Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.
This is the worst customer service for billing I have ever encountered. They billed me over $200 for a visit. They did not allow time for the insurance to get processed and kept billing me . Because of my 850 credit score, I did not want that affected in anyway, so I paid the bill, assuming I would just get a refund once my insurance paid. The insurance paid I never got a refund. Ive been reaching out to them and all I keep getting told is, this has been forwarded to the correct department for a review.. When I ask for conta... read more
Business response:
Thank you for the opportunity to respond your review on behalf of WellNow Urgent Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.
I am a disabled combat veteran that used WellNow when I got sick. I am supposed to get three free visits a year (paid for by the VA) and the WellNow location is only a few blocks away from my house. For common colds or ailments, it is more convenient to use WellNow than travel to the VA hospital- which is located 45 minutes from my house. I can walk into the local ***********************************, sign in and I am usually seen with minimal waiting time. And thats when things take a turn for the worse.After every visit, I ... read more
Business response:
Thank you for the opportunity to respond your review on behalf of WellNow Urgent Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.
I am filing this complaint regarding improper billing practices by WellNow located at ****************************************************** with ****** **** (provider). My insurance company was billed for procedures that I did not receive. After discovering the issue, my insurance company made multiple calls to WellNows billing department to have the charges corrected.I was assured that the bill would be adjusted and that I would receive an updated statement reflecting the correction. Instead, I am now receiving collection ... read more
Business response:
Thank you for the opportunity to respond your review on behalf of WellNow Urgent Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.
My family has had the need to use this urgent care twice. Both times, the care administered was adequate. However, post-care, the billing process is incredibly flawed. In both cases, claims were submitted to our insurance, but no bill was ever sent to us for copayment. The first time we were aware of our copayment was when we were contacted by a collections agency. While they state they have billed us (we confirmed they have the correct contact information both times), we have never received a bill to pay. I do not care to h... read more
Went in for *** medical physical. It was my first time so filled out the usual paperwork. When I was called in they had me give a urine sample which is also pretty normal. After that they said I was done, and I said what about all the other exams for medical. They thought it was just a drug test. Im the owner of my company, I know if Im using drugs. They charged me ***** for test, and I spoke to reception about getting the rest of the test done. She told me to come back at 6 p.m. which I did. They told me it would be the ori... read more
In took my son on 1/22/2026 and Im completely disappointed. We got there and it was a little busy (which I didnt mind of course) but the treatment received was terrible. I got to the counter and checked-in (I have made a reservation before coming for 1:30). Finished checking in, they took my co-payment and I sat down. Within 3 minutes I got a text that my visit has been cancelled!! I got up, went to the counter and indeed, they cancelled my appointment and wrote that I left! But I just checked in and paid my co-payment! The ... read more
Frequently asked questions about WellNow Urgent Care
How is WellNow Urgent Care rated?
WellNow Urgent Care has a 3.8 star rating with 1,061 reviews.
When is WellNow Urgent Care open?
WellNow Urgent Care is closed now. It will open at 8:00 a.m.