WellNow Urgent Care

Jamie J 

on BBB

2 months ago

Let me start off by saying that we were pleased with the visit at your clinic in ************. But... 1. We were not informed when registering that our insurance was not accepted. 2. Your business DOES NOT send out invoices/bills for balance due. Who does that???3. Almost a year after my daughter was seen, she is receiving calls from a collection company for an unpaid bill that WE had NO knowledge of. She was seen Dec of 2024. You really should rethink your procedures. I can guarantee I WILL NOT use your services ever again. 

Deborah M 

on BBB

2 months ago

Was charged for wrong service. Supposed to be a code error. After calling numerous times, being hung up on, asking to speak to a supervisor and waiting on hold for over a hour, was told that my refund was being processed. To call back in two weeks to request the refund. I have called back to request the refund. Was told it is still processing. After 5 weeks I have been told again that it is still processing. I am on hold again waiting for a supervisor so far 26 minutes. If you have a choice do not go to this Physician immedi... read more

Patrick F 

on BBB

2 months ago

Had an employee go get a pre-employment drug test 11/6/25 and it is now 11/13/25 still now results. So my employee has not been able to work all week. Nobody at the Clinic in ****, ** has a clue...totally useless. I am right now on the phone with their corporate office for the 3rd time. it seems impossible for anyone there to accomplish anything!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! They ****. go somewhere else for testing trust me!!! 

Jessie N 

on BBB

2 months ago

I have been fighting this situation with WellNow for over a year now. Last year I was on my employer's insurance then switched over to my husband's new insurance through his teaching job. I was very sick and visited WellNow a handful of times. My insurance was supposed to lapse, and it would be billed to my husband's insurance. WellNow never did that. I called them asking why I was getting an $800+ bill and they told me I didn't have insurance while I have been going there for years. I called ******** and they said they will... read more

Aba Y 

on BBB

3 months ago

If I could give no stars, I would. WellNow provided terrible medical services to my daughter and charged me $1,000 when they should have billed my insurance company, but did not. Many excuses later (billing ticket created with no followup, they cant call my insurance company for whatever BS reason, etc, etc). Run fast from this organization! 

Sarah E 

on BBB

3 months ago

We took my son to ************************* *****, ** location three times between Feb 2025 and March 2025. I have been trying to get our bill corrected since then. They are now threatening to send us to collections even though they have consistently been making billing errors. They first billed to an incorrect insurance (despite my giving them the correct insurance at the time of our first appointment). When I called to have them fix that, instead of adding the correct insurance, they removed all the insurance from all thre... read more

Adrienne R 

on BBB

3 months ago

Dont take a job with the private urgent care. They charge patients too much for care. They dont have enough employee **urage. They dont have supplies. They dont treat their employees fairly. Take management word or their employees. No union and over worked and underpaid! Barely got breaks and lunch. Cleaning bathrooms and scrubbing floors! Very high school work environment! Gossip, favoritism and work place bullying! No formal training for job! I wouldnt re**mmend this urgent care for NOTHING! Over charging ** payments and g... read more

Dan B 

on BBB

3 months ago

************************* location. Absolutely shameful. Made an appointment for 10:10 and over an hour and a half later. Still not seen. No one gives a s*** and it's the absolute worst experience I've had at an urgent care... And that's saying alot 

Kimberly T 

on BBB

3 months ago

I went in for a simple UTI. The staff was great. But not $800 great. The bill had tests on it that do not need to be done for a uti. There was no urinalysis even on the bill. Im a nurse and look at results of these tests daily and have never seen anything like what they billed for on one. Its disgusting. I will leave a negative review everywhere I can and warn people on every social media I can to not go there.