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WellNow Urgent Care
- Urgent Care
- Herkimer, NY
About this business
Location details
200 E State St, Herkimer, NY, 13350, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 8:00 p.m. | |
| Tue | 08:00 a.m. to 8:00 p.m. | |
| Wed | 08:00 a.m. to 8:00 p.m. | |
| Thu | 08:00 a.m. to 8:00 p.m. | |
| Fri | 08:00 a.m. to 8:00 p.m. | |
| Sat | 08:00 a.m. to 8:00 p.m. | |
| Sun | 08:00 a.m. to 8:00 p.m. |
Short staffed. All walk ins directed to Swansea IL, location. No one to cover breaks or lunch. Appointment time 2:30 p.m. .told to arrive 45 minutes ahead of appointment.. Arrived 15 minutes ahead and no one at front desk due to being at lunch based upon note in window. Called back to have vitals taken at 3:24 p.m.. Waiting on doctor as I am typing this and it is 3:47 p.m. So wonder how long this wait will be....seen at about 3:50 p.m. Your employees and customers deserve better. Do better.
I have a bill that took over a year to what I thought was solved before today when I got a call from collection for their mistake. I never once got a bill sent to my house or my email. I only found out about Bill eight months later when I took my daughter back in to be seen and found out they had spelled her last name wrong sent it to the wrong insurance company that Ive never had had my address wrong and my phone number wrong. I called for two weeks straight and was on hold for a total of 13 to 14 hours never getting anyone... read more
I would give a zero if possible. This company and its billing system is a sham. The automated answers to questions and complaints is their way of trying to double bill their clients. They keep asking for the same info over and over. Nothing gets resolved. The actual urgent care centers are almost as incompetent. I do not recommend using Wellnow Urgent Care My experience has been frustrating and is yet unresolved. They should be put out of business. Waiting now, to get yet another useless automated response to this review.
Business response:
Thank you for the opportunity to respond to the complaint filed by ************************* on behalf of Well Now Urgent Care. We will be responding to the consumer directly on this communication.Every patient complaint is taken seriously and the office will work to resolve any concerns that are raised.I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.
Unfortunately I've been to this urgent care facility a few times with respectable results, but after the last visit with my daughter, I will not be going back. The attending NP did not perform an exam to find out what was wrong with her arm. they took radiographs of her wrist and we had to wait over an hour for a radiologist off site to read them before we could leave. They misdiagnosed her with a sprain/strain (somewhere in her arm, but obviously he couldn't tell us) and told us to give her tylenol. Poor kid was still screa... read more
Frequently asked questions about WellNow Urgent Care
How is WellNow Urgent Care rated?
WellNow Urgent Care has a 3.8 star rating with 1,062 reviews.
When is WellNow Urgent Care open?
WellNow Urgent Care is closed now. It will open at 8:00 a.m.