WellNow Urgent Care

Denise M 

on BBB

2 years ago

I took my daughter to this urgent care as I have for about a decade or more. It used to be Hometown Urgent Care which was ran way better! On our latest visit there I was told I had to pay ***** up front when I have a zero copay. I said I have never had to pay up front for an appt. They said it was their new policy. I said well we don't typically have to pay ***** for an urgent care visit once the insurance pays it so I would be overpaying. The lady said it would go towards our deductible. I said I don't feel comfortable doin... read more

sara w 

on BBB

2 years ago

Very frustrating when you have a billing question and no one ever answers yet they send your bill to collections. Oh and may I add that I made THREE payments that they "never received" and that is why it went to collections. Thank god I was emailed receipts, still very annoying that you sit on hold for hours though. Absolute WORST customer service ever 

Terry L C 

on BBB

2 years ago

Not a fan of Well Now ******* ******* story but they left me sit there for 5 hours. I was privileged to be saved last so I was able to get 100% of Dr ******** She sent in the the wrong prescription (eye ointment antibiotics) for a large cut on my finger. She laughed at me for using it on my finger and said I hope this isnt why your finger is infected. I wouldve been better off at the emergency ?? room.July 23, 2022 

Sara S 

on BBB

2 years ago

As a mother of two, I will never return to a WellNow Urgent Care again. Disgusted. 

Kelli S 

on BBB

2 years ago

Went to the WellNow urgent care in Decatur, ** on Wednesday March 8th with Covid symptoms. The girl inside was not helpful at all and generally rude overall. Mostly she just seemed lazy like she didn't want to have to do anything so she was thinking of any reason for me to not be seen there. She asked what I was there for and I explained that I had a fever, nausea and I said my whole body aches, my arms, my legs, my back. In which she proceeded to jump in and interrupt me to say, "Well if your back hurts you'll have to go so... read more

Sandra W 

on BBB

2 years ago

No one answers the billing phone. I have called for 4 days on hold over 2 hrs each time no answer. The people at the local office are stupid and know nothing about the company. I have given them insurance info four times & keep getting these ************* bills that they dint submit to insurance. They need to answer the phones & hire people that can answer questions. Also put correct info on internet. 

Angela M 

on BBB

3 years ago

Short staffed. All walk ins directed to Swansea IL, location. No one to cover breaks or lunch. Appointment time 2:30 p.m. .told to arrive 45 minutes ahead of appointment.. Arrived 15 minutes ahead and no one at front desk due to being at lunch based upon note in window. Called back to have vitals taken at 3:24 p.m.. Waiting on doctor as I am typing this and it is 3:47 p.m. So wonder how long this wait will be....seen at about 3:50 p.m. Your employees and customers deserve better. Do better. 

Tim L. 

on BBB

3 years ago

I have a bill that took over a year to what I thought was solved before today when I got a call from collection for their mistake. I never once got a bill sent to my house or my email. I only found out about Bill eight months later when I took my daughter back in to be seen and found out they had spelled her last name wrong sent it to the wrong insurance company that Ive never had had my address wrong and my phone number wrong. I called for two weeks straight and was on hold for a total of 13 to 14 hours never getting anyone... read more

Barbara R 

on BBB

3 years ago

I would give a zero if possible. This company and its billing system is a sham. The automated answers to questions and complaints is their way of trying to double bill their clients. They keep asking for the same info over and over. Nothing gets resolved. The actual urgent care centers are almost as incompetent. I do not recommend using Wellnow Urgent Care My experience has been frustrating and is yet unresolved. They should be put out of business. Waiting now, to get yet another useless automated response to this review.