WellNow Urgent Care

Paris K 

on BBB

2 years ago

I have been sick and went to wellnow, the dr. asked if I was allergic to any medication I said yes Im allergic to penicillin. She then proceeded to tell me well Im gonna give you this medication but it has penicillin in it knowing 100% that I am allergic to it. Decide if I started to have a rash or going to anaphylactic to stop the medication. 

Erin M 

on BBB

2 years ago

My son got a Covid test that was supposed to be free on 12/21/2021. Almost 2 years later I received a bill saying they had been trying to reach me without success and now I owe them money or they will call collections. I tried paying online and over the phone and both said my account didnt exist. Its nearly impossible to get someone on the phone so I dont have any way or resolving this. I will never go to this urgent care again. Horrible. 

Robert H 

on BBB

2 years ago

Late summer of '22, we went to the Wellnow Urgent care in *******, **. for covid check. Almost one year later we get a bill for $500.00. Why it took them nearly a full year to bill us, we never found out. We emailed them several times with no reply. We mailed them several letters with questions, again no reply. Tried to call them many times, what a waste of time that was. Each time was put on hold, the longest time was 40 minutes. I hung up. For three months we tried to get answers to questions such as Why did they not bill ... read more

Nikki R 

on BBB

2 years ago

Staff are allowed to announce to other lobby patients what you are here being seen for. This is the second incident with staff involving the same thing. I don't want the rest of the lobby to know why I am here. Under the registration it says occupational medicine so I am unsure why they have to announce that I am here for a drug screen. Also some of staff's treatment of brown and black people is horrendous. I also on two separate occasions have been treated like less than that of a dog and the treatment is grotesque. 

Kristin M. 

on BBB

2 years ago

Their patient care is great but their billing practices should be investigated. My son visited them in March and then again in April, along with my Daughter. I received a bill in May for the March visit which I promptly paid. A few months go buy and I kept getting outstanding balance texts. We repeatedly contacted them asking for copies of the invoices for the later visits so we could pay them and they never sent. I finally received the *** from the insurance company and paid what was on their statement via their online port... read more

Rebecca M 

on BBB

2 years ago

Awful! I have had Nothing but issues ** the Wellnow from a billing standpoint. The care received was great however I dont know that I would step foot in this urgent care again due to consistent poor billing practices. I brought both my children march/2022. I had called about a bill in May 2022 and was told I had 0 patient responsibility. Noted and filed. One year later I got a bill and I thought jeez I better look at the *** thats from last year. It sat on my counter and I got bill number two. I went immediately this time an... read more

Susan M. 

on BBB

2 years ago

Daughter went to Wellnow ************, ** location. She paid her copay on the date of service. **** came weeks later asking for copay. Called several times long wait time to speak to someone!! Twice spoke to two different representative and both said have to email proof of payment sent three emails and no response!! Daughter went into location and they took information and was sending it to higher management. Guess what came in the mail today another bill. Frustrating this is not taken care of yet. Daughter also said the tre... read more

Margaret L S 

on BBB

2 years ago

I received a bill for ***** May 16th 2023. I send a check on May 20. 2023, for *****. As of today June 28th, it has not been cashed. I have emailed and called so many times. I did not receive any responses by email. I did get two customer reps on two different dates that told me they sent an email to billing regarding this. I have not received any response. Today 6.28.23 I received a text stating I have not paid my bill. I am so frustrated and infuriated with this company. To cover my credit score I will pay AGAIN. And if th... read more

Anthony D 

on BBB

2 years ago

Incompetent. They dont bill the insurance and send you a bill directly. When you call they tell you they billed the insurance knowing they havent. Called bcbs and they have no bill submitted. Call wait time is over an hour. **** was unable to contact them 4 different times.