WellNow Urgent Care

Shawn G 

on BBB

2 years ago

Front desk receptionist at WellNow in ******* ** argued with me over how to pronounce my last name, kept calling me up to the desk because she apparently doesnt know how to do the job and got rude and snippy when I questioned their billing and why I wasnt alerted to a balance when I first checked in or when I made the appointment the day prior. When I told her there wasnt a need to be rude when patients are asking valid questions, she started muttering under her breath about not taking care of me. Then while I was in the roo... read more

Sarah G 

on BBB

2 years ago

1 star because 0 isnt an option. I took my ill 5 year old to the Wellnow in/near ******** ** 7/30/23 with no one waiting in the parking lot or waiting room. They told me it was a 2 hour wait we were the only patients there. Then drove to ********* ** from and took over 2-3 hours to complete our visit. I paid $110 to be seen. They ran a rapid strep test and made me aware that it was $60 more. No one was at the counter for me to pay for that up charge when we left- I kept waiting but eventually had to leave to continue on our ... read more

APRIL V 

on BBB

2 years ago

They have a new "company policy"claiming that all patients with my insurance must now pay $105 deposit to be seen in their facility. Then once they have recieved money from the insurance company they will refund any overpayment. In the case of our insurance, we only have approximently a $40.00 coinsurance. So the company holds onto our $65.00 until they recieve payment from our insurance, and then will refund us. So I pay $105. My insurance also pays. And then two months after my visit, I am supposedly going to recieve my fu... read more

Anaya S 

on BBB

2 years ago

I am not happy with wellnow in *************. I have insurance and I specifically asked if they accepted my insurance and the receptionist said yes. I get a bill and they billed me because my insurance was no longer accepted there as of may 2023. I went there on October 20, 2023. Because of the receptionists incompetence I am being penalized and have to pay as if I made a mistake here. I am a college student with insurance I dont even have funds. Highly upset and disappointed with the receptionist as well as well now. 

Emily H 

on BBB

2 years ago

I would place a 0 star rating if I could. Their billing department is very hard to deal with. The customer service agents are unhelpful and dismissive. They will refuse to transfer you to a supervisor to get more help. I have a bill I am trying to straighten out and cannot get any help. 

Angelina S 

on BBB

2 years ago

I would not recommend Wellnow to anyone. They diagnosed my wrist injury incorrectly, provided me with a splint that was incorrect for the issue I was having (per my orthopedic) and then proceeded to bill $850 for the same splint you can go to ******* and get for $13.99. I filed a dispute over 3 months ago and have followed up on the dispute several times since then and their only response is "your issue has been escalated but no response has been received". 

Andrew P 

on BBB

2 years ago

Veterans you don't have to go there. This is garbage care to collect a quick fee. Go to the hospital, it's cover also you just have to notify the VA within 3 days of going. 

ERIC W 

on BBB

2 years ago

This place is horrible! My wife was feeling very ill so we decided to go to this WellNow in ********* ** on 12/26/23 when we walked in 2 hours before closing we were told they were not seeing any more people. So they made us an appointment for 6:30 the next day (12/27) on the 27th around noon they called to cancel the appointment because they double booked so my wife and I decided to show up there at 4:30 so she can been seen and we were turned away again and they made another appointment for us today (12/28/23) for 7pm. Wel... read more

Ken P 

on BBB

2 years ago

After 1+ hours of waiting standing up, all the six (6) chairs were always taken. Instead of this location spending money on buying K-Cups and ****** machines, they should invest on getting more chairs for the patients that have no choice but to wait hours standing up.