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Westbridge Veterinary Referral Hospital
- Emergency Pet Hospital
- West Bridgewater, MA
About this business
Location details
595 West Center St, West Bridgewater, MA, 02379, United States
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RecommendedThe sweetest dog you'll ever meet was suddenly in excruciating pain unable to walk properly. We thought it was her right shoulder so her dad brought her in around 5:30/6 while I stayed with our baby. After waiting a few hours they took the dog to do an orthopedic exam at 830 and he could hear her screaming in pain as they did whatever they did. They thought it was her neck. She also turned out to have a fever. I thought meningitis caused by lyme disease she had early this summer. They declined to do x-rays because they would... read more
Had a good experience before the hospital was sold around 2018. New doctors and administration are focused on the business side of the house and less on the care provided and families bringing their beloved pets there. Further, our special needs dog stopped being sick biannually after we finally left NEAMC. If you can travel to another emergency room I would recommend doing so.
Business response:
Janelle, we are truly sorry to hear you had a negative experience with us and appreciate you taking the time to let us know. Please know we take this feedback very seriously and our number one goal is to offer the highest quality of care to your special furry friend in addition to exceptional service to all our clients. It sounds like we failed you on that front, and in your client experience with our team, and for this I am truly sorry. We have shared your comments internally and will be working hard to understand where the... read more
Brought my frenchie in last night for a hematoma on her ear & ear infection. Vet did not like when I questioned why she wouldn't drain it and was telling me to wait for my vet to open on Monday. Rude! She gave me ear drops for my dog that has a hematoma and shouldn't be shaking her head. I have spent thousands there over the past 5 years(ultra sounds, cherry eye removal ect)and will never go back because of her. No compassion for her clients at all.
Business response:
Hi Steph, we are sorry to hear you were not satisfied with your pet's visit. We aim to provide the highest quality of care to your furry friend and are saddened that you felt otherwise. Thank you for sharing your thoughts as we take all feedback seriously.
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you are an emergency vet, EMERGENCY VET how do you not have doctors on at night? what is wrong with you people!! I'll never take my pet back here, if he makes it through this alive. you guys are despicable
Business response:
Hi Anthony, we are working tirelessly to hire more veterinarians so that so can once again offer 24/7 emergency care. Until then, our ER hours have temporarily changed and we ask that you call the hospital before coming down so that we can properly advise you.
I’m still so upset with the care of my dog. I had him at the vet hospital on Monday from 9am-7pm to check for diabetes and they said he might be partially diabetic, but they sent him home… I found him on my floor on Wednesday night after work, we brought him to the hospital and he was in a high glucose coma going into cardiac arrest. I feel so failed and hurt by New England animal hospital in west Bridgewater. I paid $1249 on Monday and they did nothing!!! I feel that with better care and an overnight evaluation, he would st... read more
Abrasive, rude front desk staff, don't let owners in the hospital when their pets are in critical condition. Would not recommend.
We called ahead and brought our puppy in, in fear of a possible broken leg. We dropped the puppy off at 1:30pm, made over 6 calls to try and receive an update (worst phone system as you wait on hold for over 10 mins each time if you can even get a person on the line) and all they could tell me was “the doctor would call us back” , “ oh sorry we are dealing with a cat emergency “ “ummm I’m not sure whats been done yet someone should call you soon” “ I have no idea if she has been seen yet I don’t see it till it’s put through ... read more
I dropped my dog off at 1:30 didn’t get a call from the Dr until 3:30 so I figured he was almost ready to be picked up but no, by 6:30 I called them and said he would be ready when I got there wrong again I waited another 40 minutes in the parking lot. So 6 hours later I finally got him, not to mention being in a crate that long with no food, water or bathroom brake.
Frequently asked questions about Westbridge Veterinary Referral Hospital
How is Westbridge Veterinary Referral Hospital rated?
Westbridge Veterinary Referral Hospital has a 4 star rating with 1,418 reviews.
When is Westbridge Veterinary Referral Hospital open?
Westbridge Veterinary Referral Hospital is open now. It is open 24/7.