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Westbridge Veterinary Referral Hospital
- Emergency Pet Hospital
- West Bridgewater, MA
About this business
Location details
595 West Center St, West Bridgewater, MA, 02379, United States
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The care is good. The customer service has gone down hill since the practice was sold to a large chain. When you bring your pet in, you have to call from the parking lot. It doesn’t much matter that you have an extension to press for it. The wait was north of 12 minutes. The receptionist informed me that she was the only person there, when there should be 5. I have used this practice for 30 plus years. Ever since it was sold the bean counters have been cutting the front end. Probably the techs out back as well. The pho... read more
RecommendedHad to take my 2 year old border collie mix in as she could not stop vomiting and it was after my regular vet’s hours. I had been told by the VCA that she was non emergency and she could not be seen there. NEAMC told us the wait to see a doctor would be 5-6 hours but she would be in a kennel area with nurses to watch over her and prioritize her if she got worse. We got a call from the doctor only 40 min later and she had her tests and meds all done before the original 5-6 hour estimate. She is on the mend and back to being h... read more
Business response:
Thank you so much for the kind words. It truly makes everyone's day better!!
I would never suggest anyone trust this place with there pet. We brought our Saint Bernard puppy there on July 26 she had a distended stomach. We dropped her off. Few hours later received call her blood work was all normal but were her hernia repair was seem to be the problem. But she was stable . Later that evening they called again wanted to do surgery the next day but still didn’t tell us what was wrong with her and no answer other then she was stable. But wanted another 3400 when we called to make yet another depos... read more
Woman on the phone accidentally left me on the line instead of on hold. She mocked me for thinking my dog should be done by then (we were told she was next 2 hours earlier. I didn’t think it was an outrageous assumption and just wanted an update timeframe but whatever..) She then raised her voice to a nearby animal she called Cooper and told him to calm the f**k down. Don’t want someone like that taking care of my pet.
RecommendedI’ve been waiting all day for a doctor to respond to me about my cats test results and no one has looked at them or called me back. How do they know if they don’t need antibiotics or anything else if NO ONE checks the results. Not happy!
I have been a customer for well over 30 years. Over the past year service has gone downhill. Not because of Covid but because of the way I have been treated by certain staff members. I had an issue with my dog in November. He was misdiagnosed. I brought him to VCA SS Hospital in Weymouth. He was in the hospital for almost a week with Lyme Nephritis. He almost died. The ER doctor at NEAMC told me he had Intervertebral disc disease and needed to see a Neurologist. I have tried to contact the dr and never received a call back... read more
Receptionist answering phone was very rude Many tests totaling 1.500 were done and end result was we were told we would be better of going to angel memorial
Business response:
Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are truly sorry to hear that we did not meet your expectations. Please call us at (508)584-1600 and ask for the front desk manager so that we can better assist you.
*UPDATE 5/19/21: I just spoke with Kelsey on the phone and she was more than pleasant. I received an apology and a refund. Thank you so much Kelsey! What can I say other than this is a money factory? Tonight I brought my senior cat here for blood in her stool. I was extremely worried about her and went against my better judgement and did not read prior reviews. A word to the wise: don’t make my mistake. Four hours go by and it’s getting later and later with no phone call whatsoever. I called and said I had enough and I... read more
Business response:
Thank you for the feedback and updated review, Meg. I am glad we had a chance to talk yesterday. Please reach out to me if you need anything else. -Kelsi
*update to original review : I received a call from Karen, she was able to square the situation away and I was issued a refund. Thank you Karen!* I brought my dog into the Emergency room due to gagging for an unknown reason. We sat in the parking lot for 2 hours before I called to get an update. I was told that it would be "some time" before I was able to speak with a vet. 3 more hours later waiting anxiously in the parking lot, I get a call from the vet who stated that they have been monitoring my dog and he has not been ... read more
Business response:
Thank you for the updated review, Luisa. We will use this feedback to work hard to improve the service we provide our clients and their pets.
Frequently asked questions about Westbridge Veterinary Referral Hospital
How is Westbridge Veterinary Referral Hospital rated?
Westbridge Veterinary Referral Hospital has a 4 star rating with 1,418 reviews.
When is Westbridge Veterinary Referral Hospital open?
Westbridge Veterinary Referral Hospital is open now. It is open 24/7.