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Westbridge Veterinary Referral Hospital
- Emergency Pet Hospital
- West Bridgewater, MA
About this business
Location details
595 West Center St, West Bridgewater, MA, 02379, United States
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*UPDATE 5/19/21: I just spoke with Kelsey on the phone and she was more than pleasant. I received an apology and a refund. Thank you so much Kelsey! What can I say other than this is a money factory? Tonight I brought my senior cat here for blood in her stool. I was extremely worried about her and went against my better judgement and did not read prior reviews. A word to the wise: don’t make my mistake. Four hours go by and it’s getting later and later with no phone call whatsoever. I called and said I had enough and I... read more
Business response:
Thank you for the feedback and updated review, Meg. I am glad we had a chance to talk yesterday. Please reach out to me if you need anything else. -Kelsi
*update to original review : I received a call from Karen, she was able to square the situation away and I was issued a refund. Thank you Karen!* I brought my dog into the Emergency room due to gagging for an unknown reason. We sat in the parking lot for 2 hours before I called to get an update. I was told that it would be "some time" before I was able to speak with a vet. 3 more hours later waiting anxiously in the parking lot, I get a call from the vet who stated that they have been monitoring my dog and he has not been ... read more
Business response:
Thank you for the updated review, Luisa. We will use this feedback to work hard to improve the service we provide our clients and their pets.
Horrible since Covid! No respect for patients and their owners! To think I spent $27k on my dog less than 2 years ago there and they saved his life for an extra year, but honestly...... they use Covid as an excuse and their customer service hung up on me when I was driving there saying call when I got there. When I called when I got there, I had to wait 40 min for someone to answer and then wait longer for them to come out. It’s wrong, all they care about is the $$$$$$ not the patient or owners. I have a senior cat who needs... read more
they're very expensive and won't touch your pet until they're touching your $ so your pet suffers until they have all your $ everyone in there has no compassion for anyone. I thought you wanted to be a vet because you loved animals, not here, they're cold and mean until they have $ in full then pretends they care about your pet. Their passion is money not animals! I highly do NOT recommend these heartless vets
Business response:
Renee, we understand that veterinary care can be costly, which is why we always try to accommodate our clients to the best of our ability. We offer a variety of treatment options so that you may select a less costly alternative, if possible, so please don't hesitate to voice your concerns to your veterinarian during your next visit. We aim to provide you with the information and educational resources to make the most informed decision for your pet. Please let us know if we can answer any of your questions!
Wouldn’t recommend. The experience was awful from start to finish. The staff that took my bird ripped the cage out of my hands without saying a word to me and carelessly brought him inside. We waited 45 minutes for them to even come out and take him after calling ahead. We spent 5 hours in the parking lot all in all. I had to call to check in after 3 hours only to find out he was JUST about to be seen. They told me there was an influx of avian species being seen that night but after reading others reviews about their pets be... read more
Was charged $421 for an emergency room visit because my cat wasn't eating. They give me medicine, for an infection I was under the assumption was the reason she wasn't eating, in the wrong form, so when I go back to get the liquid version I get double charged. I then get a call from the emergency room dr who originally messed up the prescription who then tells me I should stop giving the cat the medicine until I can figure out how to get her to eat. The thing I brought her in to get figured out. Now it's a long weekend and t... read more
Given a quote and agreed to the quote, after speaking faith vet and told them I wanted to bring my dog home I was told to pick her up at a later time. I was charged for a full day and a $1300 difference from when I talked to the vet 6 hours earlier. They lost all the belongings and her personal medication. She caught kennel cough while there for two days
PET LOVERS BEWARE! We brought our dog after he vomited blood and that's a decision I will forever regret. Our dog was not seen by a doctor for over 3 hours after being admitted and his condition worsened under their care. The second day in his their care, I tried calling the office numerous times when they didn't call as promised. When they actually answered the receptionists were rude responding "not sure what you want me to do." After not speaking with the doctor for 9 hours, we drove to the office and took our dog home. T... read more
I just called this place to see if I could bring my Belgian Malinois in to be seen as her eyes are swollen like she is having an allergic reaction to something . Who ever answers their phone was very RUDE , I explained her symptoms and she says ok and ? I said I would like her to be seen ,I said who our regular vet is and that they are closed today and that I had already called the Emergency vet closest to me and they were very busy, she interrupts me to say well we are very busy too and we aren't taking Emergencies ! WHAT ?... read more
Frequently asked questions about Westbridge Veterinary Referral Hospital
How is Westbridge Veterinary Referral Hospital rated?
Westbridge Veterinary Referral Hospital has a 4.1 star rating with 1,471 reviews.
When is Westbridge Veterinary Referral Hospital open?
Westbridge Veterinary Referral Hospital is open now. It is open 24/7.