This profile has been claimed by the business owner or representative.
Willow Run Veterinary Clinic
- Veterinarians
- Willow Street, PA
About this business
Location details
320 Beaver Valley Pike, Willow Street, PA, 17584, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:30 p.m. | |
| Tue | 8:00 a.m. to 7:30 p.m. | |
| Wed | 8:00 a.m. to 7:30 p.m. | |
| Thu | 8:00 a.m. to 7:30 p.m. | |
| Fri | 8:00 a.m. to 5:30 p.m. | |
| Sat | 8:00 a.m. to 11:00 a.m. | |
| Sun | Closed |
This place is getting horrible. They don’t take you on time and then don’t even tell you. Then they tell me to call Monday morning on a Saturday to get my dog in but then turned me away. I have been going here for years and the service has gotten absolutely horrible. Then we ended up at Pet emergency anyway. Don’t recommend this Vet!!!!
Depending on the vet you get it can be a good or bad experience. My dog had bad anxiety. He was scared of everyone. My parents and I shared ownership, and he only fully trusted us. At Willow Run, you never get the same vet. My dog couldn't fully get to know one. There were a couple that were good with him, and took their time with him. One I felt didn't care. That they were only there to do a job. I felt like every time I brought him in, I had to remind the different vet of his anxiety and twitches. The one twitch if you wer... read more
Business response:
Hi Amanda, we are sorry to hear about your experience, please feel free to contact our Practice Manager if you would like to discuss your concerns in greater detail.
see previous post regarding not requesting a vet visit
Business response:
Michele, thank you for taking the time to speak with Dr. Reese this morning regarding your concerns. Please feel free to reach back out should you have any additional questions or would like to discuss the issue in greater detail.
We have taken our dogs to WR Vet for 30 years. We had an emergency with our puppy this past week that was handled very poorly. 1st they refused to see her in an emergency. 2nd they charged $68 for her first visit several days later and sent her back to the emergency vet. They did absolutely nothing for $68. I would not recommend this vet nor will I go back. Sad when $ is more important than an animal at a Vet.
Business response:
Hi Cheryl, we are sorry to hear you were not satisfied with your pet’s care. We aim to provide the highest quality of care to your furry friend and are saddened that you felt otherwise. Our Medical Director, Dr. Jack Reese, would vey much appreciate the opportunity to discuss your experience in greater detail.
We were out of town and my parents were checking in on our cat. Our precious fur baby became very ill, my parents called me explain the situation and I called one hour before closing and was told they had nothing available that I had to go into Lancaster city to the pet emergency. I explained my situation and that my parents are 80 years old and cannot drive into Lancaster city from Southern Lancaster County. The person on the other end of the phone could have cared less. Willow run had been my Families vet for over 35 year... read more
Business response:
Dear Ms. McComsey, I am very sorry to hear of your disappointment with our practice. Being out of town when a pet is unwell is a very stressful situation. I would greatly appreciate the opportunity to gather some additional information; I apologize that I am only just now learning of your parent's experience. Part of my role within the practice is to constantly review policy and procedure to ensure that we are able to offer the best possible care to our patients, as well as kind and considerate customer service at all ti... read more
My GSD went there for all of his nearly 11 years, so there was no question I would take my new Pointer puppy there as well. Everyone is super nice and visits are quite thorough.
I just had the worst experience ever with a scheduler in your clinic. Our dog, Vickie was on deworming treatment since the beginning of May. She was to have two sets of pills three weeks apart then be rechecked after the last three week period. In the interim her vaccines had expired. The vet said to wait until the treatment was over. Today I called for an appointment and was told that she couldnt be seen for two weeks for a vaccine appointment. I explained that they were seriously overdue. (Not our fault.) She said that was... read more
We recently adopted a 2 yr. old boxer mix. Dr. Jack and his staff could not be any kinder, compassionate or professional in their care of her. We are very grateful for all they have done for her.
They have been there for us through thick and thin with 10 dogs over the past 15 years :)
Frequently asked questions about Willow Run Veterinary Clinic
How is Willow Run Veterinary Clinic rated?
Willow Run Veterinary Clinic has a 4.7 star rating with 1,073 reviews.
When is Willow Run Veterinary Clinic open?
Willow Run Veterinary Clinic is closed now. It will open tomorrow at 8:00 a.m.