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Windows USA
- Home Services
- Royal, AR
About this business
Location details
235 Sunshine Rd, Royal, AR, 71968, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My husband and I purchased Windows from Windows USA a few years ago. We love the windows; they make our house look great! However, we were contacted recently about referring friends or other people we know who might be interested. We gave them a couple of referrals of people we know. My question is, why are we getting letters from Windows USA with names of people we have no idea who they are, saying that the names we gave them telephone numbers of are incorrect? The names that are on the letters are people we do not know. Co... read more
Business response:
Mrs. S*****, thank you for communicating your concern to us. I have reached out via email to see if you could send me copies of the letters you have received from us. This will help me research your account. We have the referrals that have been submitted for your account. I have emailed these to you. Please review and let me know if these are not from you or your husband. If these are not ones, you or your husband have submitted we will absolutely address and find out how this might have happened. We appreciate you and the o... read more
Hi I purchased windows from this company back in 2021. Honestly haven’t had any problem out of them the only problem is every month I make a $160 payment and since 2021 it looks like my balance isn’t going anywhere and that includes me making double payments sometimes. Now I have recently done my research and seen that there have been lawsuits against this company similar to my complaint I have even tried to contact this company to see what is going on and where my money is goin. I need answers now.
Business response:
Mrs. H***, we have emailed you direct for more information to help us locate your acco***. Once we are able to pull up your acco*** information, we can reach out to your finance company and communicate your complaint. We will request they contact you immediately to review your loan and where your money is going. Please respond to our email or contact customer service direct at 1-800-272-2085 for immediate assistance. Thank you, Windows USA
Scott came to my house to do a presentation because my aunt listed me as a reference. After he finished setting up he wanted to inspect the windows. I told him to go ahead while I do some things around the house but he was persistent I join him. While inspecting my windows, (1ST RED FLAG) Scott was so dramatic about how bad their conditions were it really irked my soul! He literally made things up like mold etc… The reason why I’m writing this review is because (2ND RED FLAG) SCOTT WOULD NOT TAKE “NO” FOR AN ANSWER AND PRESS... read more
Business response:
06/30/23: Windows USA Customer Service: “This is Windows USA. We are looking to reach you about the concerns you recently expressed online If you could, please give us a call to 1-800-272-2085.” 06/30/23: Mrs. H*****: “Please add me to your DO NOT CALL LIST”
We were contacted by Windows USA about replacing our windows, some have small picture windows above. R (sales rep) was communicating with Q while here. We didn’t feel it was fair to charge us same price for both size windows. I called the office and was asked by G if we were ready to install. He quoted a lower price. G said he’d documented our price quote that would be good for 5 years. We later received a letter dated April 13 from J.R. who “promised he could get us an even BETTER PRICE.” He wasn’t available when I called h... read more
Business response:
Thank you for the opportunity to address your concerns. First and foremost, Windows USA® apologizes for any inconvenience or unsatisfactory experience you may have had. Your concerns were immediately addressed, and corrective action has been taken. Windows USA® sincerely apologizes for not ensuring your satisfaction. We truly value you and your time and as communicated earlier we are sending you a $300 check to replace the Walmart gift cards promised. We truly appreciate your valued feedback and bringing these concerns to ou... read more
Frequently asked questions about Windows USA
How is Windows USA rated?
Windows USA has a 4.7 star rating with 2,845 reviews.
When is Windows USA open?
Windows USA is open now. It will close at 5:00 p.m.