Windows USA

Adrian Y. 

on BBB

a year ago

I initiated service in November of 2024,initially all I wanted was an estimate and I expressed that multiple times. I was told I would be given a discount and I could have my windows asap because of a truck that was already set to be delivered to my area. Chase was very aggressive with his sales pitch. He measured the windows and placed stickers on the 7 windows he measured. After multiple rescheduled appointments the installation team came out and discovered the measurements he took were incorrect for all 7 windows. I chang... read more

LaShonaka M 

on BBB

a year ago

In August 2024, I was referred by my cousin to Windows USA. A representative contacted me about setting up a presentation for the following week. During the presentation, I was told that I would receive a $100 check for every referral I give, that a sales representative was able to visit. I gave 5 referrals & 2 of them agreed to a sales representative come to their homes & show them the presentation. A sales representative visited them within the next 2 weeks. I never received a check from the company & I have called multipl... read more

Samantha L 

on BBB

a year ago

I would’ve given zero stars if possible. I have a brown house on the exterior and my very first question was whether they had windows to match. When told they do not, I was given by their salesman who had been with the company with 29 years a speech on how easy it is to paint them and that is what most people do. He even reassured me that the other reputable companies that do offer paint matching would be so much more expensive than the $12K he was quoting and that it was worth it to just stick with them. I only had six wind... read more

Flint G 

on BBB

2 years ago

They do not stand behind there product, family has had three houses done,I will never refer them to any family or friend 

Harry A 

on BBB

2 years ago

I hate these windows from window usa. I was pressured to buy them. The salesman told us they save us on energy bill, that did not happen. He call the office to get cheaper prices. By the time we got windows installed it was almost 90days after we signed contract, a day after windows were installed I called them to address the issue. I had to call them two or three times before I got to talk to a representative. They have sent three different service men to try a correct issues with windows neither one has fixed issues all th... read more

Alicia B 

on BBB

2 years ago

I had an appointment on March 12 at 11am. They never showed. Called me 1.5 hours later. I rearranged my schedule to 1:30pm. After the demonstration, I thought about purchasing and started a credit card application. After the rep call his supervisor who was rude, I cancelled my order. I told the rep to cancel my order. Two days later, the company opened a credit card in my name. Which was odd after they told me they needed all three credit bureaus access (my credi is frozen). I unfroze 2 of them before cancelling. I cancel th... read more

Ma M 

on BBB

2 years ago

We met with a salesperson who told us that we had a "great" deal on our windows but later learned that several other people referred got a much lower price for way more windows than we did. We were not aware that we were being "swindled" to think that the lowest deal was being offered at the time and that we needed to negotiate to get a fair price. In fact, prior to finding this out we were happy to refer others so much so that our person called me almost every week promising more and more checks. We received them at first t... read more

Ethel M 

on BBB

2 years ago

I bought windows for my home and my daughter home. The Sales Agent, Craig ******charged me a total of $ 28,000, but wanted to charge my neighbor $12,000, and told not to tell me what he was going to charge them. I've called several times requesting an explanation regarding the cost of the windows. I spoke with China, Cody ***, Nicole, Dawn, and I was told that the electrical equipment was not working. I requested the name of the Sales Manager to no avail. 

MARY G 

on BBB

2 years ago

I had a consultation on 10/13/2023 to receive a quote for the installation of 12 window in my home. The salesman was nice but his first quote was $22,000, I knew this quote was VERY inflated. When I told him several times I wanted to think about it and I had to return to work, he got the quote down to $12,000. I told him I would not make my decision right then, but the salesman then called his supervisor on the phone. When I spoke with the supervisor and also telling him I would not make a decision right then, the supervisor... read more