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Wyatt Johnson Kia
- Car Dealers
- Clarksville, TN
About this business
Location details
2285 Trenton Rd, Clarksville, TN, 37040, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
This place is a joke. Had a new transmission put in and they ended up putting a new set of tires on my car that I didn’t ask for. They tried to charge me for them and I refused because I did not approve them. They let me leave and said they would make it right. They called the next day wanting me to bring my car back to switch the tires back out, due to work I could not, the tech I dealt with said he was going to pay for them out of pocket and told me to make sure I left him a good survey. I get another call yesterday that i... read more
Business response:
We are disappointed to hear about this confusion with your transmission service and tire replacement. We understand how frustrating this situation must be for you. We sincerely apologize for the miscommunication between our staff members and the ongoing back-and-forth regarding the tire situation. This is clearly not the level of service we strive to provide our customers. Please contact our general manager at willie@wyattjohnson.com to resolve this immediately so we can address these service issues properly.
Poor work ethic and over priced
Business response:
We are sorry to hear you had a bad experience with us. Your feedback helps us improve our processes. Please reach out to me directly so we can address your concern. Willie Rosario, GM willie@wyattjohnson.com
I have to say what drew me to Wyatt Johnson was the lifetime warranty on their vehicles under 75,000 miles. The salesman was really eager to text before I bought the car, after I bought the car, not so much. Grant it I did test drive the car but we were all talking and I didn't hear the fan blower motor making noise until we left the dealership. AC works but the blower fan makes a very noticeable sound on low. I messaged salesman, he said he would check, never heard from him again. I texted him again and no response. Anothe... read more
Business response:
We’re sorry to hear that your experience did not meet expectations. While we’re glad the lifetime warranty helped draw you to Wyatt Johnson, the long wait time and lack of follow-up after your purchase are concerning. Communication and follow-through are important to us, and it’s disappointing to learn that you didn’t receive the support you deserved once the sale was complete. We’d like the chance to make this right and to ensure your vehicle concerns are addressed promptly. Please reach out to our management team directly... read more
I was looking forward to sharing a joyful post about my daughter's first vehicle, but unfortunately, I can't do that right now. I have encountered significant issues after purchasing a used vehicle from Kia. Just two days after the sale, major problems arose. While I understand the "as is" policy, I feel it's reasonable to expect the dealership to take responsibility for such substantial issues so soon after the transaction. Sadly, my experience with management has been frustrating. Despite having bought three cars from th... read more
Business response:
We are sorry to hear you had a bad experience with us. Your feedback helps us improve our processes. Please reach out to me directly so we can address your concern. Willie Rosario, GM willie@wyattjohnson.com
I was looking forward to sharing a joyful post about my daughter's first vehicle, but unfortunately, I can't do that right now. I have encountered significant issues after purchasing a used vehicle from Kia. Just two days after the sale, major problems arose. While I understand the "as is" policy, I feel it's reasonable to expect the dealership to assist with such major issues so soon after the transaction. Sadly, my experience with management has been frustrating. Despite having bought three cars from this dealership in t... read more
RecommendedI did not have any problems with the dealership nor with my purchase. The problem is with the service department. I purchased one of the packages of course. The FIRST service (shortly after I bought it) they told me I needed new brakes. I’m sorry, what? I just bought it and they are fine. They also suggested several other things such as windshield wipers. Fast forward, I have the Kia for a year and the brakes are still great… now, this recent service, brakes are not mentioned, windshield wipers are always suggested, and an o... read more
Business response:
We are concerned to hear about your experience with our service department. Thank you for letting us know about these issues. We appreciate your feedback regarding the suggested services and will review our processes to ensure we are providing accurate and necessary recommendations to our customers. We're glad you enjoy the Lyft services we offer and hope we can address your concerns to regain your trust in our service department.
Nothing but terrible service from the Wyatt Johnson Kia dealership. I purchased a used 2014 Audi Q7 a year ago. I had a concern about the vehicle having low oil and a ticking noise. The sales person drove the vehicle to the VW service department and they assured me it was perfectly normal for this vehicle. I decided to buy the vehicle and an extended warranty for extra piece of mind. After sometime, I noticed it was burning oil much more than it should. I had to add a quart of oil every other time I fueled up the tank. About... read more
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😤went in for a recall - oil change and ask about a recurring traction light they wanted a total of over 600 dollars for a diagnostic - oil change so i told them to just do the recall and oil change was their at 10:15 for a 10:30 appointment did not get out 3:15 that not cool it dont take that long for a oil change and to hook up a computer to do a recall reset no parts installed 🤮🤮🤮🤮🤮
Business response:
David, we are sorry to hear you had a bad experience with us. Your feedback helps us improve our processes. Please reach out to me directly so we can address your concern. Willie Rosario GM willie@wyattjohnson.com
Frequently asked questions about Wyatt Johnson Kia
How is Wyatt Johnson Kia rated?
Wyatt Johnson Kia has a 4.5 star rating with 1,585 reviews.
When is Wyatt Johnson Kia open?
Wyatt Johnson Kia is open now. It will close at 8:00 p.m.