.jpeg)
This profile has been claimed by the business owner or representative.
Wyatt Johnson Kia
- Car Dealers
- Clarksville, TN
About this business
Location details
2285 Trenton Rd, Clarksville, TN, 37040, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
I had a very disappointing experience at Wyatt Johnson Kia and feel other customers should know. I worked with a salesman to purchase a vehicle. I provided all the information requested and allowed the dealership to run my credit so they could arrange financing. I was led to believe everything was moving forward with the purchase. The next day, I was told the car could not actually be financed. This should have been verified before running my credit and starting the financing process. Running someone’s credit unnecessarily ... read more
They don't stand behind their work and consist of quite a few idiots. Definitely should buy your vehicle elsewhere.
I recently purchased a vehicle with them and they sold the car to us above what the online price was. The vehicle was listed $25,700 before fees and they charged us $26,160 before fees. I addressed this and they basically said “there is nothing we can do” and Jesus disregarded my last email. This is sorry customer service.
Had a horrible salesman yesterday he basically told me he didn’t care about the sell of the car
I traveled to this dealership to purchase a vehicle that was advertised as a Limited trim, which is the top trim level. However, I later discovered that the vehicle I was sold is actually the base LE trim, which is the lowest trim level. I am extremely disappointed with this experience. I contacted Tyler to address the issue, but he did not appear concerned and did not provide any meaningful assistance. I requested that the GSM or GM contact me to discuss the matter further, but I have not received a response. It has now be... read more
This place is a joke. Had a new transmission put in and they ended up putting a new set of tires on my car that I didn’t ask for. They tried to charge me for them and I refused because I did not approve them. They let me leave and said they would make it right. They called the next day wanting me to bring my car back to switch the tires back out, due to work I could not, the tech I dealt with said he was going to pay for them out of pocket and told me to make sure I left him a good survey. I get another call yesterday that i... read more
Business response:
We are disappointed to hear about this confusion with your transmission service and tire replacement. We understand how frustrating this situation must be for you. We sincerely apologize for the miscommunication between our staff members and the ongoing back-and-forth regarding the tire situation. This is clearly not the level of service we strive to provide our customers. Please contact our general manager at willie@wyattjohnson.com to resolve this immediately so we can address these service issues properly.
Poor work ethic and over priced
Business response:
We are sorry to hear you had a bad experience with us. Your feedback helps us improve our processes. Please reach out to me directly so we can address your concern. Willie Rosario, GM willie@wyattjohnson.com
I have to say what drew me to Wyatt Johnson was the lifetime warranty on their vehicles under 75,000 miles. The salesman was really eager to text before I bought the car, after I bought the car, not so much. Grant it I did test drive the car but we were all talking and I didn't hear the fan blower motor making noise until we left the dealership. AC works but the blower fan makes a very noticeable sound on low. I messaged salesman, he said he would check, never heard from him again. I texted him again and no response. Anothe... read more
Business response:
We’re sorry to hear that your experience did not meet expectations. While we’re glad the lifetime warranty helped draw you to Wyatt Johnson, the long wait time and lack of follow-up after your purchase are concerning. Communication and follow-through are important to us, and it’s disappointing to learn that you didn’t receive the support you deserved once the sale was complete. We’d like the chance to make this right and to ensure your vehicle concerns are addressed promptly. Please reach out to our management team directly... read more
I was looking forward to sharing a joyful post about my daughter's first vehicle, but unfortunately, I can't do that right now. I have encountered significant issues after purchasing a used vehicle from Kia. Just two days after the sale, major problems arose. While I understand the "as is" policy, I feel it's reasonable to expect the dealership to take responsibility for such substantial issues so soon after the transaction. Sadly, my experience with management has been frustrating. Despite having bought three cars from th... read more
Business response:
We are sorry to hear you had a bad experience with us. Your feedback helps us improve our processes. Please reach out to me directly so we can address your concern. Willie Rosario, GM willie@wyattjohnson.com
Frequently asked questions about Wyatt Johnson Kia
How is Wyatt Johnson Kia rated?
Wyatt Johnson Kia has a 4.5 star rating with 1,581 reviews.
When is Wyatt Johnson Kia open?
Wyatt Johnson Kia is closed now. It will open tomorrow at 8:00 a.m.