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Wyatt Johnson Subaru
- Car Dealers
- Clarksville, TN
About this business
Location details
2277 Trenton Rd., Clarksville, TN, 37040, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
"Fast comfortable service" In and out with ease. Give Taylor Carpenter or Jeannie Kerr a call for 1 on 1 customer ease. Finance staff did wonders to get the perfect fit and everything we wanted in our budget.
"Outstanding" This was one of my best new car purchases, Deryk Sumner really got me relaxed in buying a 2015 subura crosstrek. I couldnt be more happier about my pruchese. Great customer service, kindness, respectfulness and understanding. When the deal seemed way out of reach did whatever he could to get me the best deal.
"Just purchased my second Subaru from Marc Joseph at Wyatt..." Just purchased my second Subaru from Marc Joseph at Wyatt Johnson Subaru. From start to finish he is awesome to deal with. Marc never tries to sell me something I didn't ask for. He listened to what I wanted and found it for me. If you want a low pressure honest polite salesman go see Marc Joseph.
They didn't respond to call or text, and then when my fiance showed up to the dealership to get the car, he politely asked for a copy of the paperwork he signed and the service advisor he spoke to got very angry and strode off to go get Lindsay. My fiance was so upset that he left. The dealership said the car just needed a new battery, as well as other unnecessary repairs (according to our other Subaru mechanics) and the car broke down anyway even after replacing the battery. Very frustrating experience and I no longer feel ... read more
The GM didn't help me out with, any of my issues I had. Just replayed inform back to me.
Business response:
Thank you for reaching out to discuss your concerns regarding Emily. Unfortunately, we were unable to reach a resolution at this time. Wishing you a happy holiday season!
You need to work on your scheduling system. I was booked at Mazda for a Subaru. The calendar appointment reminder did not give a way to cancel or a valid phone number. I sent an email to amanda.criado@wyattjohnson.com on 12/5.. no response. I called Tuesday after some digging and got operator that took message for Subaru service. They called back, I didn't have an appointment with them but was able to get me in on Wednesday about same time.
Business response:
Thank you for sharing your experience and bringing this to our attention. We apologize for the confusion with your appointment booking and the difficulty reaching us to make changes. We appreciate your patience and are glad our team was able to accommodate you quickly once the issue was discovered. Your feedback will help us improve our communication and scheduling processes moving forward
Don’t even want to write anything! With in a week from buying the car I’ve had nothing but issues.
Business response:
Thank you for sharing your experience. We’re truly sorry to hear about the issues you’ve encountered so soon after your purchase. Your frustration is understandable, and this is not the experience we want for our customers. If you’d like to discuss your concerns further or need assistance, please let us know—we want to help resolve this for you.
The oil change took 1 hour and 45 minutes. If they are running behind, then they should let me know before making waste my afternoon waiting
Business response:
Thank you for your feedback. We apologize for the long wait during your oil change and for not communicating any delays. Your time is valuable, and we understand how frustrating this can be. We’ll work on improving our communication to keep customers informed if we’re running behind schedule. Thank you for bringing this to our attention.
Logan was the salesman we worked with. He was great!! But we had an issue with Finance Dept. Refusing to give 500$ overpayment. As well the car was never detailed/cleaned interior for the sale, was told it would be. Trash in glovebox,dash never wiped down(dirty!). Jorge Used salesman Manager got our refund ordeal straight and mailed it to us. We do appreciate the somewhat speedy closing as well.
Business response:
Thank you for sharing your honest feedback. We're glad to hear that Logan provided great service and that Jorge was able to resolve the refund issue for you. However, we apologize for the inconvenience you experienced with the finance department and that your car was not properly detailed as promised. Your comments will be shared with our team to ensure we improve our processes and deliver a better experience going forward. We appreciate your patience and the opportunity to make things right.
Frequently asked questions about Wyatt Johnson Subaru
How is Wyatt Johnson Subaru rated?
Wyatt Johnson Subaru has a 4.7 star rating with 2,764 reviews.
When is Wyatt Johnson Subaru open?
Wyatt Johnson Subaru is closed now. It will open on Monday at 9:00 a.m.