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Wyatt Johnson Subaru
- Car Dealers
- Clarksville, TN
About this business
Location details
2277 Trenton Rd., Clarksville, TN, 37040, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Only problem was waiting over 2 hours sitting in the lounge area. If I would have none how long it would take I would have made better arrangements
Business response:
Thank you for your feedback and for sharing your experience with us. We’re glad you chose to visit, and we apologize for the extended wait time. Your time is important to us, and we understand how frustrating that can be. We’ll be sure to share your comments with our team to improve communication about service times in the future. We appreciate your patience and hope to provide a smoother experience next time.
Service advisor was amazing. Everyone in the show room was super nice. Mt drain plug was NOT tightened after service so I ended up with it leaking oil with no tools yo get it done. Never coming back for service
Business response:
Thank you for taking the time to share your feedback. We’re very sorry to hear about the issue with your vehicle after service — that’s not the level of quality or care we strive to provide. We truly appreciate your kind words about our service advisor and showroom team, and we’d like the opportunity to make this right. Please reach out to Lindsay@wyattjohnson.com at your earliest convenience so we can address this situation directly and ensure it’s properly resolved.
I had an problem with my Subaru and Sean made an appointment for me at the Mazda service department,and the of that department was very nice and inform that my car was still under warranty with Subaru and to have the serviced there and he informed me that Subaru that I was bringing the to them to be serviced, however,at the Subaru service department I had a difficult and unfriendly experience with the one of the service department employee
Business response:
Thank you for sharing your experience. We’re very sorry to hear that your visit to our Subaru service department was difficult and did not reflect the friendly, professional service we strive to provide. That’s not the experience we want for any of our customers. We’d appreciate the opportunity to learn more and make this right — please reach out to me at Lindsay@wyattjohnson.com.
Tried but couldn’t seem to call me with info. On my car while being serviced. Also when they, Emma, presented my car to me it had a grease stain on the driver seat. I left the car and Mathew corrected it for me. Not good service overall. Might need more employees on weekends.
Business response:
Thank you for your honest feedback. We sincerely apologize for the lack of communication during your service visit and for the condition your vehicle was returned in. That’s not the level of care we strive for. We’re glad Mathew was able to help correct the issue, but we understand your frustration and will use your comments to improve, especially regarding weekend staffing and communication. We truly appreciate you bringing this to our attention.
Get a decent deal on cars, but the service center sucks. Recommend getting car repairs elsewhere
Business response:
Thank you for the 10 stars for Lindsey—we’ll make sure she knows she’s a superstar in your book! ⭐ As for your feedback on the service center, we’re truly sorry to hear this. We’d like the chance to learn more and turn things around for you—please reach out to Lindsay@wyattjohnson.com so we can help make it right.
I brought my car for rear brake pads replacement because I had a $100 coupon from Subaru. When i received the bill, my $100 turned out to be $61. This should have been disclosed prior to the service. The fine print, is a deceiving technique of charging more money. Learn my lesson to check other mechanic shops.
Business response:
Thank you for sharing your feedback. We’re sorry to hear about your experience with the coupon and understand how frustrating that must have felt. Your concerns will be shared with our team so we can make sure future offers are communicated more clearly. We appreciate you bringing this to our attention.
My fan now makes noise that it didnt make before. I went in for an audio update recall.. might be making my vehicle make noises to try to get me to come back and spend money... so wrong!!!
Business response:
Thank you for your feedback. We’re sorry to hear about the concern with your fan following your visit. That’s definitely not the experience we want you to have, and we assure you that we don’t create issues to bring customers back. Please reach out to our service team so we can take a closer look and make this right for you. You can reach out to me at Lindsay@wyattjohnson.com
3 hours for an alignment. It s not aligned. I was told if it doesn’t hold this one we will deep dive the problem.
Business response:
Thank you for your feedback, Jason. We’re truly sorry to hear that your alignment took longer than expected and still wasn’t resolved to your satisfaction. We want to make sure this gets taken care of properly for you. Please reach out to me at Lindsay@wyattjohnson.com so we can ‘deep dive’ into the issue right away and get it corrected. Your time and trust are very important to us.
I brought my car in because of an issue when I get gas and the service people said it wasn’t there. Every time I get gas for months I feel my car act different. I did not feel like the service people tried to find a solution. They suggested that I’m getting cheap gas and to try a different station. My car is still covered by the warranty and I don’t feel like they tried hard enough to fix the problem. When I left I got gas, and my car did what it always does. Feels like a sputter when I accelerate.
Business response:
Thank you for taking the time to share your experience with us. We’re truly sorry to hear that your concern wasn’t fully resolved, and we understand how frustrating it must be to continue experiencing the same issue. We’d really like the opportunity to take another, closer look and work toward finding a proper solution. Please reach out to our service manager directly so we can make this right for you, or reach out to me at Lindsay@wyattjohnson.com
Frequently asked questions about Wyatt Johnson Subaru
How is Wyatt Johnson Subaru rated?
Wyatt Johnson Subaru has a 4.7 star rating with 2,764 reviews.
When is Wyatt Johnson Subaru open?
Wyatt Johnson Subaru is closed now. It will open on Monday at 9:00 a.m.