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Wyatt Johnson Subaru
- Car Dealers
- Clarksville, TN
About this business
Location details
2277 Trenton Rd., Clarksville, TN, 37040, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I had a bearing fixed on my car with Wyatt Johnson. I moved to Florida a week later and took it into Subaru down here for a separate issue. Next thing you know they are telling me the bearing wasn’t placed correctly and it cause damage to the axil. I notified Wyatt Johnson and have been trying to get them to take accountability for it. It went up to cooperate but there has been no answers really and it has been a week. The Subaru in Naples has no idea what the decision was and who is actually going to pay for the damages. Yo... read more
Business response:
Thank you for sharing your experience. We’re very sorry to hear about the situation with your vehicle and the frustration it’s caused, especially after moving. We completely understand how concerning this must be and apologize for the lack of clear communication. Please know that your feedback is being taken seriously—we want to make sure this is resolved the right way. Our team will review this further and work with Subaru to help get you the answers and accountability you deserve. If you have any other concerns, fill free ... read more
I arrived early for my scheduled oil change and tire rotation and was told it would take 45 minutes. Seems like plenty of time. It ended up taking an hour and 45 minutes. No reason was given for the long wait. I experienced the same long wait at the Toyota dealership so I guess it's a "Wyatt Johnson" thing. Plenty of other places get this done in town.
Business response:
Thank you for taking the time to share your feedback with us. We sincerely apologize for the extended wait time on what should have been a fairly quick service. We know your time is valuable, and it’s disappointing to hear that we fell short of the expectation we set at check-in. Your comments are being shared with our service team so we can work on improving communication and efficiency. We truly appreciate you giving us the opportunity, and we hope to show you a much smoother visit next time.
I was quoted $98 for the diagnostic test, but when I went to pay for it, it was $124. The invoice showed roughly $10 in taxes, but I don’t know where the extra $15 came from. Then I was quoted $750 to replace four sensors. A different place in town did the same work for $330. They also wanted to do a ton of other repairs for a total of over $3000. Of course I said no to those, too. I just feel like I was being charged exorbitant prices for work that should not have taken nearly that long.
Business response:
Thank you for sharing your experience with us. We sincerely apologize for the confusion regarding the diagnostic fee and for any frustration caused by the pricing concerns. Transparency and trust are very important to us, and it’s disappointing to hear we fell short in your visit. We’d appreciate the chance to review the invoice with you directly so we can better explain the charges and make things right where possible. Please reach out to me at Lindsay@wyattjohnson.com at your convenience—we’d truly like the opportunity to ... read more
Dropped off my car on a Friday, I was told it will be done the following Wednesday. I waited all day for them to call but I never got a call. I'm typing this today, 4SEP2025 at 1503, I was now told that my car won't be ready until tomorrow, 5SEP2025 at 0700. They told me that they had to get some parts from Nashville because there's something leaking. I didn't bring my car to the dealership for a leak issue. I brought it because there's some safety recalls that need to be fixed before I can ship it overseas.
Business response:
Thank you for sharing your feedback with us. We sincerely apologize for the delay and the lack of communication you experienced during your recent service visit. We understand how frustrating it must be, especially when you came in specifically for recall repairs with a deadline to meet. While safety concerns sometimes require additional attention and parts, we should have kept you updated every step of the way. We appreciate your patience and will use your comments to improve our communication moving forward. If you’d like ... read more
Lindsey was fine but I need the service mgr to call me ASAP. I am VERY unhappy with my experience at WJ & need help with my car.
Horrible communication. I brought my car in for work that I was told would be covered by warranty. I was charged $550 and the work that I brought it in for wasn’t even performed. You charge me for diagnosing a problem that you had already determined was there on a previous visit..
Terrible service department! Didn’t want to fix my car and threatened to “keep” it off I didn’t pay for something “they” should fix on the xxx Subaru I regret buying and no longer own.
Service dept is poorly run. Excessive, unexplained charges, longer than average wait time for simple oil changes.
This was the worst car buying experience I’ve ever had. I was sold a damaged vehicle and tricked into purchasing it as-is. When I came to talk to the manager(s) all they did was tell me it was as-is and that they couldn’t do anything about it. This was pure fraudulent misrepresentation and horrible customer service. I don’t know how this place is in business. Just horrible!!!
Frequently asked questions about Wyatt Johnson Subaru
How is Wyatt Johnson Subaru rated?
Wyatt Johnson Subaru has a 4.7 star rating with 2,764 reviews.
When is Wyatt Johnson Subaru open?
Wyatt Johnson Subaru is closed now. It will open on Monday at 9:00 a.m.