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Wyatt Johnson Subaru
- Car Dealers
- Clarksville, TN
About this business
Location details
2277 Trenton Rd., Clarksville, TN, 37040, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
It’s okay but when you schedule a service they can’t tell you how long it will take and say someone will call you back but they don’t
Business response:
Thank you for your feedback. We’re sorry to hear about the miscommunication around your service time and the lack of a follow-up call — that’s not the experience we want for our customers. We appreciate you bringing it to our attention, and we’ll use this to improve our scheduling and communication. Thank you for giving us the opportunity to do better.
My battery tie-down was removed for some reason, and not properly tightened back down so when my wife with child made a left turn, the metal tie down strap would slide along the battery, connect with the positive post and short the vehicle's electronics. Changing lanes at speed was treacherous. My coolant reservoir was empty as well. No visible leaks at hose junction or radiator.
Business response:
We sincerely apologize for this experience and truly understand how concerning and unsafe that situation must have been for you and your family. This is not the level of care or attention to detail we strive to provide. Please contact our service manager at your earliest convenience so we can review what happened, inspect your vehicle, and make things right. Your safety and trust are extremely important to us. Lindsay@wyattjohnson.com
Had 10 o'clock appointment and left 2 hours later! Unacceptable! With appointment shouldn’t take that long!! I don’t like it when Dr does it either!!
Business response:
We’re sorry to hear about your experience and completely understand your frustration. Your time is valuable, and we apologize for the delay despite having an appointment. We’ll be reviewing this with our team to help ensure future visits are handled more efficiently. Thank you for your feedback — it helps us improve.
I was not informed that I would be getting an email to reply to for services, and some of the services that the service man suggested were not equal to what my manual says
Business response:
Thank you for your feedback. We appreciate you bringing this to our attention and apologize for any confusion regarding communication and service recommendations. Your comments help us improve, and we’ll make sure to review this with our team to ensure clearer communication and consistency with manufacturer guidelines moving forward.
This Subaru location lacks integrity, transparency, and honesty. The service advisor, Emma Pry, was sneaky, condescending, and needs to go back to training. If she would have been honest from the start, we would have had zero problems. She couldn't even justify or apologize for her mistake until I said I would be contacting corporate and leaving honest reviews in various places. I've never had an issue with any other Subaru dealership before and do not plan to visit this one ever again. Also, my car ended up being misdiagnos... read more
Business response:
Thank you for taking the time to share your experience. We’re very sorry to hear that your visit did not meet expectations. Your feedback is important, and we take comments like this seriously as we work to improve communication, transparency, and service accuracy. We appreciate you bringing this to our attention and will use your feedback to ensure better experiences moving forward. Please reach out to me at Lindsay@wyattjohnson.com.
Pros: Big nice dealer great play room for my kids and great snacks and coffee. Cons:I had an appointment for an oil change and took over a hr. There was not many others in front of me. Also the shop charges and others fees are ridiculous. Under stand it's a dealer and you guy hold ur standards high on quality but I am a ex mechanic my self and I produced better quality and faster and way more affordable work for a mom and pop shop. Lower your fees and lower labor charges and I might consider returning.
Business response:
Thank you for taking the time to share your thoughtful and detailed feedback. We’re happy to hear you enjoyed our dealership’s amenities, including the comfortable waiting area, playroom for your kids, and the snacks and coffee we provide — we want every guest to feel welcome and at ease while they’re here. We also truly appreciate your honest comments regarding service time and pricing. We understand how important efficiency and affordability are, especially coming from someone with your background and experience as a mecha... read more
We were sent to wrong location and not given free “first” oil change as promised at purchase
Business response:
We’re very sorry to hear about your experience and the confusion with your service visit. That’s not the level of communication or follow-through we aim to provide. Thank you for bringing this to our attention. We apologize for the mix-up with the location and the misunderstanding about your first oil change. We appreciate your feedback and will use it to help improve communication for future visits.
Poor communication on estimate and parts. I only go to this center because it’s my only choice.
Business response:
Thank you for taking the time to share your feedback. We’re sorry to hear about the communication issues regarding your estimate and parts — that’s not the experience we want for our guests. Your comments are important and will be shared with our team so we can improve. We appreciate your honesty and the opportunity to serve you, and we hope to provide a better experience next time.
Preformed requested work but an hour and a half for an oil change and tire rotation is a little excessive. Especially when you have a scheduled appointment time.
Business response:
Thank you for sharing your feedback. We’re glad the requested work was completed, but we apologize for the extended wait time during your scheduled appointment. We understand your time is valuable and appreciate your patience. Your comments will be shared with our team so we can continue improving our efficiency and communication moving forward.
Frequently asked questions about Wyatt Johnson Subaru
How is Wyatt Johnson Subaru rated?
Wyatt Johnson Subaru has a 4.7 star rating with 2,764 reviews.
When is Wyatt Johnson Subaru open?
Wyatt Johnson Subaru is closed now. It will open on Monday at 9:00 a.m.