Your Home Improvement Company - Windows & Bath

Joseph B. 

on GuildQuality

a year ago

The salesperson was a total zero. I was totally disappointed with the salesperson. I had to spend four hours with him at dinnertime. He had no idea what I was looking for and just crammed prices down my throat. 

Adam P. 

on GuildQuality

a year ago

I felt the communication was poor throughout most of the project. I consistently was reaching out asking who was my main POC, only to get different responses depending on who I spoke to. The project took about 5 months to complete. We were down a shower for months while waiting for them to correct mistakes they made, and there was very little proactive communication throughout the process. Eric who sold us the shower convinced us that we didn't need a door on the shower and there wouldn't be much water because of the design,... read more

Denise F. 

on GuildQuality

a year ago

When I first sign up for your service. I got told o e thing to get a sell. And found out that things was not true. Other companies have the same type windows for a lot cheaper price. When I got told the opposite of that. 😡 Honest is the most important thing to me. And I found out to late. That I got lied too. I would have went with someone else completely. 

Larry W. 

on GuildQuality

a year ago

Our facet was broke when they opened the box which should have been done before they bought it to the customer.Then when they opened the cabinet the front panel was warped which we had to wait for months to finally get it.They started on the first week of January and finished on Friday but hade to wait for the products that were broken for at least 6-8 weeks. The guys that did the work were very good.But your scheduling was terrible and you need to check products over first. 

Robert J. 

on GuildQuality

a year ago

Our kitchen window was reordered twice because of wrong measurments 

Mark B. 

on GuildQuality

a year ago

I found out my sales rep quit after 4 times trying to contact her; no contact from YHI that she left the company (not right way to treat a customer). I got an email in early January saying my materials would not be coming until May 2025, two weeks later I got an email saying the materials were all in - confusing. I got a email saying Kevin Redfield was coming to do the work - on March 3 Manuel shows up (I got no info on the change - terrible way to treat a customer). Manuel told me demoing the ceiling and floor was not in hi... read more

Laura G. 

on GuildQuality

a year ago

Promise is what I expected and I didn't receive all the promises made