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Zoro
- Industrial Equipment Supplier
- Chicago, IL
About this business
Location details
500 W Madison St # 4000, Chicago, IL, 60661, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Everything was great until a credit that was applied to ** card was removed.I was extremely happy about customer service and delivery times until this happened.
Business response:
Hello *****,Thank you for reaching out regarding the issues with your order.Please accept our sincere apologies; this is certainly not the experience we strive to provide at Zoro. To resolve this as quickly as possible, we will be reaching out to you shortly from a separate email address: ***************************************** look forward to finding a resolution that works best for you.Thank you,*********
Bought tv case for outside. 3 day ***** delay. Going to be delivered when we werent home now. Zoro said not our fault. Right. How about pick a reliable shipper. I didnt buy from ***** so dont blame them.
Business response:
Hello,Thank you for reaching out regarding the issues with your order.Please accept our sincere apologies; this is certainly not the experience we strive to provide at Zoro. To resolve this as quickly as possible, we will be reaching out to you shortly from a separate email address: ***************************************** look forward to finding a resolution that works best for you.Thank you,******
came with box ripped open and damaged damaged damaged damaged damaged damaged
Business response:
Hello ***,Thank you for reaching out regarding the issues with your order.Please accept our sincere apologies; this is certainly not the experience we strive to provide at Zoro. To resolve this as quickly as possible, we will be reaching out to you shortly from a separate email address: ***************************************** look forward to finding a resolution that works best for you.Thank you,*********
ZORO SHIPS VIA FED EX GROUND FED EX GROUND CONSISTENTLY DOES NOT LEAVE PACKAGE WHERE DESIGNATED HAVE FILED COMPLAINTS ABOUT FED EX GROUND CONSISTENTLY, TO ZORO AND FED EX, TO NO AVAIL
Business response:
Hello *************** you for reaching out regarding the issues with your order. Please accept our sincere apologies; this is certainly not the experience we strive to provide at Zoro. To resolve this as quickly as possible, we will be reaching out to you shortly from a separate email address: *************************************** We look forward to finding a resolution that works best for you. Thank you, Zoro Team
Zoro your shipping methods are terrible. I ordered 7 items and 4 were shipped out right away but the other 3 took forever and then the items (about the size of an outlet box) were shipped separately and Fed-Ex lost one. This is not good when I am trying to get parts to complete a job in a hurry. My advice is to give an accurate ship date and send all items needed in one shipment. That way I also won't have to wait for ***** deliveries 3 separate times.
Business response:
Hello ***,Thank you for reaching out regarding the issues with your order.Please accept our sincere apologies; this is certainly not the experience we strive to provide at Zoro. To resolve this as quickly as possible, we will be reaching out to you shortly from a separate email address: ***************************************** look forward to finding a resolution that works best for you.Thank you,*********
DID NOT RECEIVE OUR PACKAGE ALTHOUGH TRACKING SHOWS IT WAS DELIVERED TO OUR BUSINESS ON SUNDAY FATHERS DAY
Business response:
Hello ******, Thank you for reaching out regarding the issues with your order. Please accept our sincere apologies; this is certainly not the experience we strive to provide at Zoro. To resolve this as quickly as possible, we will be reaching out to you shortly from a separate email address: *************************************** We look forward to finding a resolution that works best for you. Thank you, Zoro Team
Zoro has some good prices and shipping on their items. Twice I have tried to order LOTO padlocks for my team of electricians, and twice the product shipped with less than the advertised number of keys. This is an issue that has lead to gaps where and when I need locks. This is very disappointing. At least their return process was fast and easy.
Business response:
Hello ****,Thank you for reaching out regarding the issues with your order.Please accept our sincere apologies; this is certainly not the experience we strive to provide at Zoro. To resolve this as quickly as possible, we will be reaching out to you shortly from a separate email address: ***************************************** look forward to finding a resolution that works best for you.Thank you,*****
A valve was missing a item (which they sell separately) but instead of sending the missing part wanted me to return the order, and then they would send a replacement. As a contractor I don't have the time for their games. I bought the item that was missing of ******, Cheaper than packaging it up and running around to send it back. and kept my job on time. I will no longer buy from them
Business response:
Hello ***,Thank you for reaching out regarding the issues with your order.Please accept our sincere apologies; this is certainly not the experience we strive to provide at Zoro. To resolve this as quickly as possible, we will be reaching out to you shortly from a separate email address: ***************************************** look forward to finding a resolution that works best for you.Thank you,Zoro Team
I wish they would stop putting white sticky labels on merchandise! Especially for Akro-***** plastic bins and lids, hard to get off without leaving residue/mark.I do give them credit for being the best deal on Akro-***** I can find, especially the large/odd sizes that never seem to come up on ****.
Business response:
Hello Gopher, We truly appreciate your kind and detailed feedback. Our team is committed to continually improving the shopping experience, and were glad to know we met your expectations. Please feel free to reach out if we can assist you in the future. Best, Zoro Team
Frequently asked questions about Zoro
How is Zoro rated?
Zoro has a 3.6 star rating with 1,449 reviews.
When is Zoro open?
Zoro is closed now. It will open at 9:00 a.m.