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Airport Center Parking - Garage (LAX)
- Airport Shuttles
- Los Angeles, CA
About this business
Location details
5960 W. 98th Street, Los Angeles, CA, 90045, United States
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We had a horrible experience and my car was scratched in their parking garage. I guess I will live and learn, the damage does not really show on my pictures but to me it looks 100 times worse
One of the mediocre parking lots to get shuttled. Driver says there are 6 shuttles that go around and for about 30 mins there was not a single shuttle that has stopped by. Wouldn't recommend parking at this lot. There are so many other parking lots that have more shuttles busses that are more efficient when it comes to picking up passengers more consistently.
Do NOT park here for flights unless you are a Sonesta guest. This garage has more 'compact' spots than exist compact cars. 75% of the lot is for Sonesta guests. Just pay the extra $20 and go to QuikPark
No refund for unused days. If you come back early from the trip, there is no refund if you come out of the parking early. Bad service too when you call them. I will not use their service again.
Business response:
Hi CJ Not sure who you called, please email me directly to rfawaz@tlrgc.com Please provide me with all the information so we can better assist you. Thank you,
We waited almost an hour for a shuttle. Go with any of the other shuttles services, this place is terrible.
Business response:
Hi Emil I’m very sorry to hear about your experience. Waiting nearly an hour for a shuttle is unacceptable and not the level of service we aim to provide. I completely understand your frustration. We are actively working to improve our shuttle service, including adding more drivers and better managing dispatch to reduce wait times. Your feedback is important, and I will be reviewing this situation with our team to ensure it’s addressed.
Don't park here. I paid online, but at checkout the system tried to charge me nearly double, and my phone number wouldn't link. I had to contact customer service just to get a new QR code. While parked, my car was also damaged, a car backed-up into my car and damaged my bumper. There are no cameras to review incidents. On top of that, the shuttle does not run every 20-30 minutes as advertised--more like once an hour. Very frustrating experience. I won't be back.
Business response:
Hi Saida I’m very sorry to hear about your experience. The issues you described from the billing error and QR code trouble, to the damage to your vehicle and shuttle delays are all extremely concerning and not the level of service we strive to provide. Regarding the checkout issue, I apologize for the inconvenience you experienced with the system attempting to charge incorrectly and the difficulty linking your phone number. That should not have happened can you please email me directly to rfawaz@tlrgc.com if you had to pay t... read more
Used this place for years but tonight was the end. Waited an hour and half to get picked up at terminal 6 and my entire family had to wait behind due to no room on shuttle. We called repeatedly for shuttle pickup and weren't told anything other than a shuttle was on the way. One shuttle came by about 15 minutes into our wait but wouldn't stop. No other shuttles came by for an hour and 15 mins. Once i finally got to parking garage I had to go get my car then drive back through the LAX terminals to pick everyone else up in m... read more
Business response:
Hi Chris I’m very sorry for the experience you and your family had. Waiting that long, being left behind due to capacity, and not receiving clear communication especially after multiple calls is unacceptable. I completely understand your frustration, and I apologize for how this was handled from start to finish. What you described does not reflect the level of service we expect from our team. Being passed by a shuttle, long gaps between pickups, and the way your calls were handled including being disconnected are all seriou... read more
TERRIBLE SERVICE. We've used Airport Center Parking on-and-off for a few years, but service became really bad. The shuttle never showed up to pick us up at our arrival, and it was 11pm. We waited an hour. There were several groups waiting to be picked up at the designated pick up area. We tried calling the company, but everything was automated and we weren't able to speak to anyone. We ended up walking to get an Uber to the parking garage. Never again.
Business response:
Hi Mari I sincerely apologize for your experience. Waiting over an hour at 11 PM without a shuttle, especially after trying to reach us and not being able to speak with a live representative, is unacceptable. I completely understand how frustrating that must have been for you and the other guests waiting. This is not the level of service we strive to provide. I will be reviewing shuttle activity during that time, as well as our phone system, to understand why no assistance was available and ensure this is addressed immediate... read more
rochelle was an amazing driver and so funny made our hole family laugh. so friendly and very sweet and friendly!
Business response:
Hi Chloe, Just wondering why you provided us with a 2 star review when Rochelle did an amazing job. Possibly you accidently hit 2 stars?
Frequently asked questions about Airport Center Parking - Garage (LAX)
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Airport Center Parking - Garage (LAX) has a 4.3 star rating with 1,247 reviews.
When is Airport Center Parking - Garage (LAX) open?
Airport Center Parking - Garage (LAX) is open now. It is open 24/7.