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Airport Center Parking - Garage (LAX)
- Airport Shuttles
- Los Angeles, CA
About this business
Location details
5960 W. 98th Street, Los Angeles, CA, 90045, United States
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Jermaine Peter's was amazing!! Very helpful and upbeat despite it being 4am. He helped me with my bags and gave me somw great info on how to get where I was going! Made sure I was at the right terminal before letting me off too. Definitely a 5 star employee!!!
Business response:
Hi Bayann Thank you so much for the fantastic review. We’re thrilled to hear that Jermaine provided such helpful and upbeat service especially at 4 AM! Assisting with luggage, giving clear directions, and making sure you were at the correct terminal are exactly the details that make a difference.
Excellent service and very pleasant driver - Rochelle. Very helpful and courteous. Brought us to our hotel quickly after a very long flight.
Business response:
Hi Anita Thank you for the wonderful review. We’re so glad to hear Rochelle provided pleasant, helpful, and courteous service especially after a long flight. Getting you to your hotel quickly and comfortably is exactly what we aim for. We’ll be sure to share your kind words with her. We truly appreciate your feedback and look forward to serving you again.
On a night when our flight home was canceled, Rochelle was so wonderful in helping us get the our hotel quickly! Recommend the super convenient shuttle.
Business response:
Hi Ashley Thank you so much for sharing your experience. We’re sorry to hear your flight home was canceled that’s always stressful but we’re so glad Rochelle was able to step in and help you get to your hotel quickly and comfortably. She truly goes above and beyond for our guests, especially during unexpected travel disruptions.
We waited almost an hour for a shuttle. Go with any of the other shuttles services, this place is terrible.
Don't park here. I paid online, but at checkout the system tried to charge me nearly double, and my phone number wouldn't link. I had to contact customer service just to get a new QR code. While parked, my car was also damaged, a car backed-up into my car and damaged my bumper. There are no cameras to review incidents. On top of that, the shuttle does not run every 20-30 minutes as advertised--more like once an hour. Very frustrating experience. I won't be back.
Business response:
Hi Saida I’m very sorry to hear about your experience. The issues you described from the billing error and QR code trouble, to the damage to your vehicle and shuttle delays are all extremely concerning and not the level of service we strive to provide. Regarding the checkout issue, I apologize for the inconvenience you experienced with the system attempting to charge incorrectly and the difficulty linking your phone number. That should not have happened can you please email me directly to rfawaz@tlrgc.com if you had to pay t... read more
Used this place for years but tonight was the end. Waited an hour and half to get picked up at terminal 6 and my entire family had to wait behind due to no room on shuttle. We called repeatedly for shuttle pickup and weren't told anything other than a shuttle was on the way. One shuttle came by about 15 minutes into our wait but wouldn't stop. No other shuttles came by for an hour and 15 mins. Once i finally got to parking garage I had to go get my car then drive back through the LAX terminals to pick everyone else up in m... read more
Business response:
Hi Chris I’m very sorry for the experience you and your family had. Waiting that long, being left behind due to capacity, and not receiving clear communication especially after multiple calls is unacceptable. I completely understand your frustration, and I apologize for how this was handled from start to finish. What you described does not reflect the level of service we expect from our team. Being passed by a shuttle, long gaps between pickups, and the way your calls were handled including being disconnected are all seriou... read more
TERRIBLE SERVICE. We've used Airport Center Parking on-and-off for a few years, but service became really bad. The shuttle never showed up to pick us up at our arrival, and it was 11pm. We waited an hour. There were several groups waiting to be picked up at the designated pick up area. We tried calling the company, but everything was automated and we weren't able to speak to anyone. We ended up walking to get an Uber to the parking garage. Never again.
Business response:
Hi Mari I sincerely apologize for your experience. Waiting over an hour at 11 PM without a shuttle, especially after trying to reach us and not being able to speak with a live representative, is unacceptable. I completely understand how frustrating that must have been for you and the other guests waiting. This is not the level of service we strive to provide. I will be reviewing shuttle activity during that time, as well as our phone system, to understand why no assistance was available and ensure this is addressed immediate... read more
rochelle was an amazing driver and so funny made our hole family laugh. so friendly and very sweet and friendly!
Business response:
Hi Chloe, Just wondering why you provided us with a 2 star review when Rochelle did an amazing job. Possibly you accidently hit 2 stars?
Do not park here if you have a flight arriving at night. We've been waiting for 1 hour and are about to walk
Business response:
Hi JR Thank you for bringing this to our attention, and we sincerely apologize for the delay you experienced. Waiting that long for a shuttle is definitely not the experience we want our guests to have. We would appreciate the opportunity to look into what happened. If you’re able to share the approximate time of your arrival and the terminal you were at, we can review the shuttle activity and address the issue with our team. Your feedback is very important to us, and we will work to ensure situations like this are improved ... read more
Frequently asked questions about Airport Center Parking - Garage (LAX)
How is Airport Center Parking - Garage (LAX) rated?
Airport Center Parking - Garage (LAX) has a 4.4 star rating with 1,207 reviews.
When is Airport Center Parking - Garage (LAX) open?
Airport Center Parking - Garage (LAX) is open now. It is open 24/7.