Airport Center Parking - Garage (LAX)

4.3

Airport Shuttles
Los Angeles, CA

About this business

Transportation Services Airport Shuttles

Location details

5960 W. 98th Street, Los Angeles, CA, 90045, United States

Get directions

4.31,279 reviews

Select a rating

Beth C.

7 months ago

Always might go to parking spot for LAX. Rochelle (driver) is outstanding, personable and always puts a smile on everyone's face. Does her job with pride!

Yvette A.

8 months ago

Rochelle our driver was extremely friendly and explained everything to us . Very much appreciated. Thank you for a great experience

Lee C.

2 weeks ago

Hard to find a place to park. Takes half an hour look for parking space and it is super tight space. Pick up my car and my catalytic convertor got stolen. Report the claim in the main office and the guy said dont waste my time of getting money back because it a self parking. He was right! Becareful of parking there if you don't want your catalytic convertor stolen.

Edward C.

2 weeks ago

location of airport center parking is great. shuttle to LAX was great But on arrival to LAX from Toronto CA No shuttle came to red parking lot shuttle zone. We waited for 1 hour. in fact we saw the shuttle pass by twice but did Not pull over but stayed in the center lane. tired from the long journey and it was So frustrating. We called the ACP phone # to let them know but to no avail.

Business response:

Hi Edward We sincerely apologize for the long wait and the frustration you experienced upon your arrival at LAX. We’re glad to hear that you were satisfied with our parking location and shuttle service on your departure, but we understand how disappointing it must have been to wait an hour after a long journey from Toronto. We also apologize that our shuttle passed by without stopping and that you were unable to receive assistance when calling our phone number. This is certainly not the level of service we strive to provide... read more

Brittney P.

2 weeks ago

SHUTTLE PROBLEMS! ZERO stars for shuttle coming back because it NEVER CAME! We waited 45 minutes and it drove past us once. We called the number 3 times to "dispatch" the shuttle and it never came. We ended up taking the sonesta shuttle which had come by 3 times while we waited. ALL the other shuttles came 3 times while we waited. WOULD NOT RECOMMEND!!! Shuttle - waited about 15 minutes at the garage and the shuttle was FULL! ZERO stars because the checkout of the parking garage was VERY difficult. you're supposed to... read more

Business response:

Hi Brittney We sincerely apologize for the frustrating experience you had with our shuttle service and parking facility. We understand how disappointing it must have been to wait 45 minutes for a shuttle that never returned, especially after making multiple calls to dispatch for assistance. We also apologize that the shuttle was full during your initial wait and that you experienced difficulties exiting the parking garage with your prepaid QR code. This is not the level of service we strive to provide, and we understand ho... read more

Luiz O.

a month ago

Don't do it! They charge you twice. You are better just parking at your terminal at LAX. Plus, the buses don't come around....

Business response:

Hi Luiz Thank you for sharing your feedback. I’m sorry to hear about your experience. We certainly don’t want any customer to feel that they were charged twice or that our shuttle service was not reliable. We take comments like this seriously and would appreciate the opportunity to look into what happened. If you could please email me directly with your reservation or parking details at rfawaz@tlrgc.com we would be happy to review the charges and the shuttle service you experienced.

Samuel M.

2 months ago

Our vehicle was damaged when we picked it up. Someone had tried to steal the Catalytic convertor and had cut through one side and halfway through the other. Our mechanic said that we were lucky that they did not cut through the whole thing. When we called Airport Center to inform them about it , they said that it has happened before. What precautions are they taking to make sure this does not happen to others? Beware of this when parking here.

Business response:

Hi Samuel Thank you for sharing your experience. We’re very sorry to hear about the theft of your catalytic converter and understand how frustrating and upsetting that situation must have been. We take our customers’ concerns seriously and make every effort to maintain a safe and organized parking facility. We understand that this may not be the outcome you were hoping for, but we appreciate you bringing your concerns to our attention. We will also continue working to improve the parking experience for all of our customers.

Dan R.

3 months ago

Parked at Airport Parking Center from July 11th through 21st. Most of the vehicles there were double-parked so really hard to find a place to park. Place had a sleazy vibe. Came back to find that our catalytic converter had been stolen. Made a claim and was denied by their claims management people Maarci & Associates. Didn't even get a refund. Don't park here! Get a friend or family member to take you to the airport and/or pay for limo service. Not worth the hassle and money.

Business response:

Hi Dan Thank you for sharing your experience. We’re very sorry to hear about the theft of your catalytic converter and understand how frustrating and upsetting that situation must have been. We take our customers’ concerns seriously and make every effort to maintain a safe and organized parking facility. We understand that this may not be the outcome you were hoping for, but we appreciate you bringing your concerns to our attention. We will also continue working to improve the parking experience for all of our customers.

Trecie M.

3 months ago

I booked parking reservations as my flight Departs this Sunday, August 2nd. I received an email stating that my parking was canceled due to pricing. I paid in full and printed my receipt, but because they changed their pricing, my reservation was canceled. I have contacted them asking them to honor the price that I paid, but they refused. I will be filing a consumer complaint.

Business response:

Hi Trecie Please email me directly at rfawaz@tlrgc.com. I don't believe you contacted us directly. If you made your reservation through a third-party booking service, you may have spoken with them rather than with our team. I look forward to hearing from you so I can assist you further.