This profile has been claimed by the business owner or representative.
American Sale - Lake Zurich
- Outdoor Furniture Stores
- Lake Zurich, IL
About this business
Location details
748 S Rand Rd, Lake Zurich, IL, 60047, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 7:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Purchased a play set about a month ago maybe a bit more. Was told it would be in sometime in early May. I am now told by a sales person in that department it may be in on 05/28 but they really have no idea when it will be in. I asked if it may take all summer and told that it may. Very disappointed when hearing this. The reason I went with American Sale is because of the arrival time I was told when purchasing. I would have gone with a competitor and had it by now if I would have know that my kids may not have this all summe... read more
Business response:
Hi Michael. Thank you for reaching out and letting us know about this issue with your swing set order. We do see that our warehouse received your order today! Our delivery team will be reaching out tomorrow to set up a delivery time that works for you. We look forward to speaking with you and get your family swinging for summer!
Absolutely atrocious customer service in the hot tub section. lazy salesersoperson refused to get up from his chair to help us and proceeded to bash other hot tub sellers in the area. He was lazy, uninterested in helping us, and unbelievably condescending. What's more, he started helping another customer while we were still asking questions. Stay away from the store. We will gladly spend over $10,000 of the great escape. Pa
Business response:
Hello Jason. Thank you for taking the time to send us this feedback. We set a high standard for ourselves and our staff, and we're sorry this did not meet those standards. We will pass this feedback on to our store management to address. If there is anything else we can do, please reach out to our Customer Service at (708) 614-6552. Thank you!
After my sister had an awful experience with her American Sale pool installation, she told me that if you order from here, make sure you have your own people install it. I went in and spoke with Allison, and she told me that she'd try to get the same price of the pool that my sister just bought. That was over three weeks ago. I have called twice and spoken with her and she's got no answer, really, after three weeks? I had to call today for her to tell me that she can't honor the price. If I had not called, I would have N... read more
Business response:
Hello Shenna. Thank you for your feedback. We spoke to Allison who informed us that you wanted the same exact price that your sister received in the first week of May. She said she unfortunately could no longer match that since the pool prices went up quite a bit due to the pandemic. She did say she would try to work on a better price or to see if the prices would change but couldn't guarantee anything. She did apologize for the delays on responding to you, but she said you mentioned you weren't in a rush for the pool since ... read more
Really disappointed with communication. I gave 2 stars instead of 1 because they got rid of Manager Tony and have a new lady who is doing what she can to help. I would have no problem going there for non-pool items. This season has been really hard on the pool industry. I get that but I was lied to over and over about the time to get my new pool installed. First it was in-stock and 3 weeks to install. 3 weeks later, it was magically on back order and would be three weeks. 3 weeks later the pool was delivered (not the brand I... read more
Business response:
Hi Mark! Thank you for your message. We understand your frustration and appreciate your patience during this time. Due to COVID-19 and the unprecedented surge in above ground pool demand, we are currently experiencing delays with our vendors on pool products. We are actively working to get updates regarding these shipments and when to expect inventory so we can give our customers accurate information. We appreciate your patience and understanding during this unprecedented time. If you have concerns regarding the timeframe of... read more
I went to this store and I asked Tony the store manager to do a price check with another American sales store he sad he could not do it.He seem to be too preoccupied with his personal cell phone.So went to the Great escape I had better luck with them.
My wife and I purchased an artificial christmas tree from here this year. The price was fair, but I think they fool you into thinking you are getting a bargain by posting inflated prices and then having sales. They did have a lot of other holiday decorations as well.
Business response:
Hi Mark! Thank you for your feedback! We are happy you enjoyed shopping at our store! For our signage, we list each set of pricing for our products with the MSRP and then our sale/clearance pricing. We hope you found our pricing fair and a good value for the tree you purchased! Thank you for shopping with us and we hope you come back soon!
If there was an option for zero stars that would be too many. Waited over 2 months for an above pool liner. I had to initiate all conversation regarding the order and status. The day of delivery no one contacted me in any form of communication and were no call no show. Terrible company to do business with.
Business response:
Hi Joy, Thank you for sharing this feedback with us. Our priority is to ensure each customer's needs are addressed efficiently. We did not meet these expectations with your pool liner and deeply apologize. We use feedback like yours to improve our internal processes and connect what is missing with our communication. We hope that we can earn your trust and welcome you back into our store for anything you may need in the future. Sincerely, The American Sale team
My son and I walked in yesterday, hoping to speak to someone about putting an above ground pool in our back yard. We were there for twenty minutes, no one approached us, or even acknowledged we were there. An entire group of sales associates were chatting behind the counter to each other, and another associate was helping a customer. We were looked at several times, but never spoken too. In total, there were 3 customers in the entire store and that included my son and I. Needless to say, we will not be purchasing a pool ... read more
Business response:
Hi Laura, Thank you for sharing your experience feedback with us. We deeply apologize that no one approached you. Our job is to make sure we greet and assist each guest. We definitely did not deliver the experience you deserve when you came in. We have approached this with the team at Lake Zurich and it will be corrected. We hope you may give us another opportunity to serve you, as we truly enjoy helping our customers find the best products for their home and family.
Spent 14k on a hot tub. Took day off of work to have it delivered. Showed up and broke the tub during delivery. Offered to send someone to fix it and ultimately agreed to take it back and bring a new one. Now I need to waste another vacation day to accept delivery. Even if they didn't break it it wouldn't have been functional as only 1 out of the 5 filters were in it and they didn't even check before bringing it.
Business response:
Hello, thank you for sharing your feedback. We have connected with the store team and were assured that they have spoken with you regarding the plans to come back with a new hot tub this week. We will address our delivery team and remind them to follow our pre-delivery processes to ensure the product isn't missing components as yours was. We apologize deeply for the inconvenience and for the errors made. Our team looks forward to delivering your new hot tub and assisting to make sure you have a wonderful hot tub experience f... read more
Frequently asked questions about American Sale - Lake Zurich
How is American Sale - Lake Zurich rated?
American Sale - Lake Zurich has a 4.7 star rating with 1,111 reviews.
When is American Sale - Lake Zurich open?
American Sale - Lake Zurich is open now. It will close at 7:00 p.m.