American Sale - Lake Zurich

Bob M. 

on Yelp

5 years ago

I went to this store and I asked Tony the store manager to do a price check with another American sales store he sad he could not do it.He seem to be too preoccupied with his personal cell phone.So went to the Great escape I had better luck with them. 

Mark D. 

on Yelp

7 years ago

My wife and I purchased an artificial christmas tree from here this year. The price was fair, but I think they fool you into thinking you are getting a bargain by posting inflated prices and then having sales. They did have a lot of other holiday decorations as well. 

Joy L. 

on Yelp

8 years ago

If there was an option for zero stars that would be too many. Waited over 2 months for an above pool liner. I had to initiate all conversation regarding the order and status. The day of delivery no one contacted me in any form of communication and were no call no show. Terrible company to do business with. 

Laura W. 

on Yelp

8 years ago

My son and I walked in yesterday, hoping to speak to someone about putting an above ground pool in our back yard. We were there for twenty minutes, no one approached us, or even acknowledged we were there. An entire group of sales associates were chatting behind the counter to each other, and another associate was helping a customer. We were looked at several times, but never spoken too. In total, there were 3 customers in the entire store and that included my son and I. Needless to say, we will not be purchasing a pool ... read more

Ilya B. 

on Yelp

8 years ago

Spent 14k on a hot tub. Took day off of work to have it delivered. Showed up and broke the tub during delivery. Offered to send someone to fix it and ultimately agreed to take it back and bring a new one. Now I need to waste another vacation day to accept delivery. Even if they didn't break it it wouldn't have been functional as only 1 out of the 5 filters were in it and they didn't even check before bringing it. 

Jennie C. 

on Yelp

8 years ago

Went in to look at Christmas trees, grabbed a flyer from the stack at the front door on 11/28/2016 did not see that the flyers were the ones from Black Friday. Why would you have hundreds of Black Friday ads at the front of your store??? The store refused to honor the sale price (which I believe there are laws about this) I'll never return to this store. 

Ei M. 

on Yelp

9 years ago

i purchased a sale priced no return or exchange item, was told that "it is at its lowest price, will not be marked down further". Imagine my anger when 1 week later when it was slashed in price to 1/4 of what I paid. i could and would have waited to purchase had I known this was coming. I will not purchase anything higher priced that $20 there because of this. 

Bobby H. 

on Yelp

10 years ago

The employees at this store are lazy and unreliable. They have very little knowledge on the products they are selling and don't really care to help you at all. The management took 15 minutes to come to the counter when I went to make a complaint and once she arrived she was rude and complacent.