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American Sale - Lake Zurich
- Outdoor Furniture Stores
- Lake Zurich, IL
About this business
Location details
748 S Rand Rd, Lake Zurich, IL, 60047, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 7:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
I went to this store and I asked Tony the store manager to do a price check with another American sales store he sad he could not do it.He seem to be too preoccupied with his personal cell phone.So went to the Great escape I had better luck with them.
My wife and I purchased an artificial christmas tree from here this year. The price was fair, but I think they fool you into thinking you are getting a bargain by posting inflated prices and then having sales. They did have a lot of other holiday decorations as well.
Business response:
Hi Mark! Thank you for your feedback! We are happy you enjoyed shopping at our store! For our signage, we list each set of pricing for our products with the MSRP and then our sale/clearance pricing. We hope you found our pricing fair and a good value for the tree you purchased! Thank you for shopping with us and we hope you come back soon!
If there was an option for zero stars that would be too many. Waited over 2 months for an above pool liner. I had to initiate all conversation regarding the order and status. The day of delivery no one contacted me in any form of communication and were no call no show. Terrible company to do business with.
Business response:
Hi Joy, Thank you for sharing this feedback with us. Our priority is to ensure each customer's needs are addressed efficiently. We did not meet these expectations with your pool liner and deeply apologize. We use feedback like yours to improve our internal processes and connect what is missing with our communication. We hope that we can earn your trust and welcome you back into our store for anything you may need in the future. Sincerely, The American Sale team
My son and I walked in yesterday, hoping to speak to someone about putting an above ground pool in our back yard. We were there for twenty minutes, no one approached us, or even acknowledged we were there. An entire group of sales associates were chatting behind the counter to each other, and another associate was helping a customer. We were looked at several times, but never spoken too. In total, there were 3 customers in the entire store and that included my son and I. Needless to say, we will not be purchasing a pool ... read more
Business response:
Hi Laura, Thank you for sharing your experience feedback with us. We deeply apologize that no one approached you. Our job is to make sure we greet and assist each guest. We definitely did not deliver the experience you deserve when you came in. We have approached this with the team at Lake Zurich and it will be corrected. We hope you may give us another opportunity to serve you, as we truly enjoy helping our customers find the best products for their home and family.
Spent 14k on a hot tub. Took day off of work to have it delivered. Showed up and broke the tub during delivery. Offered to send someone to fix it and ultimately agreed to take it back and bring a new one. Now I need to waste another vacation day to accept delivery. Even if they didn't break it it wouldn't have been functional as only 1 out of the 5 filters were in it and they didn't even check before bringing it.
Business response:
Hello, thank you for sharing your feedback. We have connected with the store team and were assured that they have spoken with you regarding the plans to come back with a new hot tub this week. We will address our delivery team and remind them to follow our pre-delivery processes to ensure the product isn't missing components as yours was. We apologize deeply for the inconvenience and for the errors made. Our team looks forward to delivering your new hot tub and assisting to make sure you have a wonderful hot tub experience f... read more
Went in to look at Christmas trees, grabbed a flyer from the stack at the front door on 11/28/2016 did not see that the flyers were the ones from Black Friday. Why would you have hundreds of Black Friday ads at the front of your store??? The store refused to honor the sale price (which I believe there are laws about this) I'll never return to this store.
i purchased a sale priced no return or exchange item, was told that "it is at its lowest price, will not be marked down further". Imagine my anger when 1 week later when it was slashed in price to 1/4 of what I paid. i could and would have waited to purchase had I known this was coming. I will not purchase anything higher priced that $20 there because of this.
The employees at this store are lazy and unreliable. They have very little knowledge on the products they are selling and don't really care to help you at all. The management took 15 minutes to come to the counter when I went to make a complaint and once she arrived she was rude and complacent.
Frequently asked questions about American Sale - Lake Zurich
How is American Sale - Lake Zurich rated?
American Sale - Lake Zurich has a 4.7 star rating with 1,083 reviews.
When is American Sale - Lake Zurich open?
American Sale - Lake Zurich is open now. It will close at 7:00 p.m.