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American Sale - Lake Zurich
- Outdoor Furniture Stores
- Lake Zurich, IL
About this business
Location details
748 S Rand Rd, Lake Zurich, IL, 60047, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 7:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
I honestly don't know where the five star reviews are coming from. We bought our Hot Spring LimeLight Pulse spa in 2020, and since then have NEVER had good customer service in the store or online. I have walked in the store and had employees run and hide or just ignore me while they're on their phones. I had my recirculating pump go out and could not get a single human to help. The customer service desk on 10/20/24 told me they would have service reach out the next day. They did not. I finally got a hold of someone at the st... read more
Business response:
Hello Norberto. Thank you for sharing your feedback. We’re sorry to hear that your recent experience didn’t meet your expectations. We take your comments seriously and have forwarded them to our management to address. If you'd like us to look into your order further, please send us a private message with your order number and email, and we can assist you further. If any issues arise in the future, we recommend reaching out directly to our spa service text line for the quickest response. We appreciate your feedback and bring... read more
I purchased a hot tub for just over 10,000 the hot tub was delivered with a control cap missing and hot tub leaking called the manager 4 times to never get a call back and had to text a service number for repairs in which took them 2 days to text back and said i would have to pay a trip charge and a service charge for a hot tub that was delivered this way and spent a lot of money with them.To this day the hot tub manager still has not returned any calls,Worst customer service ever and from a manager of the store.
Business response:
Hello Joe. We're truly sorry to hear about your experience, this is certainly not the level of service we aim to provide. We've sent you a private message, please check your inbox so we can address and resolve this matter promptly. Thank you for bringing it to our attention.
Buyer beware. Customer service might seem great in the store when they are working to sell you something but that is where it stops. Servicing what they sold you is not a priority. We have been trying to have a hot tub spa we purchased from American Sale services for OVER a year. Yes, spa sitting not working for more than a year. That is after sparse service calls that misdiagnosed, having to wait over 3 months for parts, only to find they didn't fix the issue. And this is only a result of our repeated reaching out to the se... read more
Business response:
Hello Jen. Thank you for taking the time to provide us with this feedback. We set a high expectation for ourselves and are truly sorry to hear this was not met. We have sent this feedback on to our management to address. We have also sent you a private message to resolve this issue as soon as possible. Please check your inbox. Thank you.
My parents bought a pool from American Sale with jet streams that change colors with this remote. This is our third brand new remote and still we are unable to change the colors nor turn it on with the power button. we've had the technician come three times with still no answers and another useless remote. on top of this endless problem. My dad went in to get this new remote and the pool expert never apologized about this constant inconvenience,he rather addressed how they install thirty seven thousands pools and only a coup... read more
Business response:
Hi Rick. Thank you for reaching out to us and letting us know about the issues you've been having with your pool installation. We're so sorry that this has been your experience thus far and will escalate this issue further. We just sent you a DM to get some more information about your order. We look forward to hearing from you!
I was in the store a couple of weeks ago to purchase a grill. I was impressed with Tucker, a great salesman who was attentive, helpful, knowledgeable, and eager, and I wanted to support him. He knew a lot about the different products and was genuinely interested in my needs and budget. My clients went in at my recommendation and he was no longer there. Another young man was there who was rude, insincere and arrogant. I will no longer support this company. People matter. Obviously they don't at your store.
Purchased a play set about a month ago maybe a bit more. Was told it would be in sometime in early May. I am now told by a sales person in that department it may be in on 05/28 but they really have no idea when it will be in. I asked if it may take all summer and told that it may. Very disappointed when hearing this. The reason I went with American Sale is because of the arrival time I was told when purchasing. I would have gone with a competitor and had it by now if I would have know that my kids may not have this all summe... read more
Business response:
Hi Michael. Thank you for reaching out and letting us know about this issue with your swing set order. We do see that our warehouse received your order today! Our delivery team will be reaching out tomorrow to set up a delivery time that works for you. We look forward to speaking with you and get your family swinging for summer!
Absolutely atrocious customer service in the hot tub section. lazy salesersoperson refused to get up from his chair to help us and proceeded to bash other hot tub sellers in the area. He was lazy, uninterested in helping us, and unbelievably condescending. What's more, he started helping another customer while we were still asking questions. Stay away from the store. We will gladly spend over $10,000 of the great escape. Pa
Business response:
Hello Jason. Thank you for taking the time to send us this feedback. We set a high standard for ourselves and our staff, and we're sorry this did not meet those standards. We will pass this feedback on to our store management to address. If there is anything else we can do, please reach out to our Customer Service at (708) 614-6552. Thank you!
After my sister had an awful experience with her American Sale pool installation, she told me that if you order from here, make sure you have your own people install it. I went in and spoke with Allison, and she told me that she'd try to get the same price of the pool that my sister just bought. That was over three weeks ago. I have called twice and spoken with her and she's got no answer, really, after three weeks? I had to call today for her to tell me that she can't honor the price. If I had not called, I would have N... read more
Business response:
Hello Shenna. Thank you for your feedback. We spoke to Allison who informed us that you wanted the same exact price that your sister received in the first week of May. She said she unfortunately could no longer match that since the pool prices went up quite a bit due to the pandemic. She did say she would try to work on a better price or to see if the prices would change but couldn't guarantee anything. She did apologize for the delays on responding to you, but she said you mentioned you weren't in a rush for the pool since ... read more
Really disappointed with communication. I gave 2 stars instead of 1 because they got rid of Manager Tony and have a new lady who is doing what she can to help. I would have no problem going there for non-pool items. This season has been really hard on the pool industry. I get that but I was lied to over and over about the time to get my new pool installed. First it was in-stock and 3 weeks to install. 3 weeks later, it was magically on back order and would be three weeks. 3 weeks later the pool was delivered (not the brand I... read more
Business response:
Hi Mark! Thank you for your message. We understand your frustration and appreciate your patience during this time. Due to COVID-19 and the unprecedented surge in above ground pool demand, we are currently experiencing delays with our vendors on pool products. We are actively working to get updates regarding these shipments and when to expect inventory so we can give our customers accurate information. We appreciate your patience and understanding during this unprecedented time. If you have concerns regarding the timeframe of... read more
Frequently asked questions about American Sale - Lake Zurich
How is American Sale - Lake Zurich rated?
American Sale - Lake Zurich has a 4.7 star rating with 1,083 reviews.
When is American Sale - Lake Zurich open?
American Sale - Lake Zurich is open now. It will close at 7:00 p.m.