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American Sale - Lake Zurich
- Outdoor Furniture Stores
- Lake Zurich, IL
About this business
Location details
748 S Rand Rd, Lake Zurich, IL, 60047, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 7:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
We purchased a hot tub back in May 2017 from American Sale in Lake Zurich. We were on the market for a hot tub for about six months prior to finally buying. We went to every relevant store within a 50 mile radius to shop for a hot tub. We worked with a variety of Sales Associates at these various places of business. Finally, we met Scott Cook at American Sale. What a breath of fresh air! He was not just trying to sell us a hot tub, he was trying to educate us and really get an understanding of our needs and wants. We ... read more
Business response:
Hello N.D- We apologize for the late reply. But thank you so much for the kind words for Scott! We made sure he received them! We are so pleased he was able to help you find the perfect hot tub and provided excellent post-sale support for you! Thank you for taking the time to write to us! We hope you stop in again very soon! Happy hot tubbing!
Just wanted to let everyone know how friendly and kind Cory was. We just had our springfree trampoline installed today. We went there after I got off work on Saturday and ended up staying after they closed. Cory was very kind and answered all our questions. He was very patient. We are just waiting for the hoop that was on back order but overall it was a great experience.
I emailed the corporation with my issue. Not long after, I received an email and then a phone call from Marcy Brandis, who listened to my complaint. She agreed that the store could have switched out my tree for a smaller size. A few days later Megan, the store manager, called me. She apologized for the way I was treated, offered me a tree in the correct size and adjusted the price. I am very satisfied with the outcome, and will shop there again.
Business response:
Hi Jackie, we were thankful that you reached out to us so that we can make things right for you. We value your honesty and feedback so that we could make improvements to our service standards. Your patience with us is greatly appreciated and we look forward to welcoming you back to our store for your future needs! Best regards, American Sale Team
I was thrilled with the selection of high-end specialty goods at American Sale! I came into the store with some questions regarding my hot tub, and was really impressed with the knowledge and friendliness of the staff working who helped me out. I couldn't help but to wander around the store and ogle everything- it makes me wish I had an excuse to buy a shuffleboard table! Anyway, their manager was telling me a bit about their winter displays, so I'll definitely be back to check out their trees and ornaments for my Christm... read more
I honestly don't know where the five star reviews are coming from. We bought our Hot Spring LimeLight Pulse spa in 2020, and since then have NEVER had good customer service in the store or online. I have walked in the store and had employees run and hide or just ignore me while they're on their phones. I had my recirculating pump go out and could not get a single human to help. The customer service desk on 10/20/24 told me they would have service reach out the next day. They did not. I finally got a hold of someone at the st... read more
Business response:
Hello Norberto. Thank you for sharing your feedback. We’re sorry to hear that your recent experience didn’t meet your expectations. We take your comments seriously and have forwarded them to our management to address. If you'd like us to look into your order further, please send us a private message with your order number and email, and we can assist you further. If any issues arise in the future, we recommend reaching out directly to our spa service text line for the quickest response. We appreciate your feedback and bring... read more
I purchased a hot tub for just over 10,000 the hot tub was delivered with a control cap missing and hot tub leaking called the manager 4 times to never get a call back and had to text a service number for repairs in which took them 2 days to text back and said i would have to pay a trip charge and a service charge for a hot tub that was delivered this way and spent a lot of money with them.To this day the hot tub manager still has not returned any calls,Worst customer service ever and from a manager of the store.
Business response:
Hello Joe. We're truly sorry to hear about your experience, this is certainly not the level of service we aim to provide. We've sent you a private message, please check your inbox so we can address and resolve this matter promptly. Thank you for bringing it to our attention.
Buyer beware. Customer service might seem great in the store when they are working to sell you something but that is where it stops. Servicing what they sold you is not a priority. We have been trying to have a hot tub spa we purchased from American Sale services for OVER a year. Yes, spa sitting not working for more than a year. That is after sparse service calls that misdiagnosed, having to wait over 3 months for parts, only to find they didn't fix the issue. And this is only a result of our repeated reaching out to the se... read more
Business response:
Hello Jen. Thank you for taking the time to provide us with this feedback. We set a high expectation for ourselves and are truly sorry to hear this was not met. We have sent this feedback on to our management to address. We have also sent you a private message to resolve this issue as soon as possible. Please check your inbox. Thank you.
My parents bought a pool from American Sale with jet streams that change colors with this remote. This is our third brand new remote and still we are unable to change the colors nor turn it on with the power button. we've had the technician come three times with still no answers and another useless remote. on top of this endless problem. My dad went in to get this new remote and the pool expert never apologized about this constant inconvenience,he rather addressed how they install thirty seven thousands pools and only a coup... read more
Business response:
Hi Rick. Thank you for reaching out to us and letting us know about the issues you've been having with your pool installation. We're so sorry that this has been your experience thus far and will escalate this issue further. We just sent you a DM to get some more information about your order. We look forward to hearing from you!
I was in the store a couple of weeks ago to purchase a grill. I was impressed with Tucker, a great salesman who was attentive, helpful, knowledgeable, and eager, and I wanted to support him. He knew a lot about the different products and was genuinely interested in my needs and budget. My clients went in at my recommendation and he was no longer there. Another young man was there who was rude, insincere and arrogant. I will no longer support this company. People matter. Obviously they don't at your store.
Frequently asked questions about American Sale - Lake Zurich
How is American Sale - Lake Zurich rated?
American Sale - Lake Zurich has a 4.7 star rating with 1,111 reviews.
When is American Sale - Lake Zurich open?
American Sale - Lake Zurich is open now. It will close at 7:00 p.m.