American Sale - Lake Zurich

Norberto Q. 

on Yelp

10 months ago

I honestly don't know where the five star reviews are coming from. We bought our Hot Spring LimeLight Pulse spa in 2020, and since then have NEVER had good customer service in the store or online. I have walked in the store and had employees run and hide or just ignore me while they're on their phones. I had my recirculating pump go out and could not get a single human to help. The customer service desk on 10/20/24 told me they would have service reach out the next day. They did not. I finally got a hold of someone at the st... read more

Joe H. 

on Yelp

a year ago

I purchased a hot tub for just over 10,000 the hot tub was delivered with a control cap missing and hot tub leaking called the manager 4 times to never get a call back and had to text a service number for repairs in which took them 2 days to text back and said i would have to pay a trip charge and a service charge for a hot tub that was delivered this way and spent a lot of money with them.To this day the hot tub manager still has not returned any calls,Worst customer service ever and from a manager of the store. 

Jen G. 

on Yelp

2 years ago

Buyer beware. Customer service might seem great in the store when they are working to sell you something but that is where it stops. Servicing what they sold you is not a priority. We have been trying to have a hot tub spa we purchased from American Sale services for OVER a year. Yes, spa sitting not working for more than a year. That is after sparse service calls that misdiagnosed, having to wait over 3 months for parts, only to find they didn't fix the issue. And this is only a result of our repeated reaching out to the se... read more

Alexis D. 

on Yelp

2 years ago

My parents bought a pool from American Sale with jet streams that change colors with this remote. This is our third brand new remote and still we are unable to change the colors nor turn it on with the power button. we've had the technician come three times with still no answers and another useless remote. on top of this endless problem. My dad went in to get this new remote and the pool expert never apologized about this constant inconvenience,he rather addressed how they install thirty seven thousands pools and only a coup... read more

Puppylover S. 

on Yelp

3 years ago

I was in the store a couple of weeks ago to purchase a grill. I was impressed with Tucker, a great salesman who was attentive, helpful, knowledgeable, and eager, and I wanted to support him. He knew a lot about the different products and was genuinely interested in my needs and budget. My clients went in at my recommendation and he was no longer there. Another young man was there who was rude, insincere and arrogant. I will no longer support this company. People matter. Obviously they don't at your store. 

Michael W. 

on Yelp

4 years ago

Purchased a play set about a month ago maybe a bit more. Was told it would be in sometime in early May. I am now told by a sales person in that department it may be in on 05/28 but they really have no idea when it will be in. I asked if it may take all summer and told that it may. Very disappointed when hearing this. The reason I went with American Sale is because of the arrival time I was told when purchasing. I would have gone with a competitor and had it by now if I would have know that my kids may not have this all summe... read more

Jason G. 

on Yelp

4 years ago

Absolutely atrocious customer service in the hot tub section. lazy salesersoperson refused to get up from his chair to help us and proceeded to bash other hot tub sellers in the area. He was lazy, uninterested in helping us, and unbelievably condescending. What's more, he started helping another customer while we were still asking questions. Stay away from the store. We will gladly spend over $10,000 of the great escape. Pa 

Shenna P. 

on Yelp

4 years ago

After my sister had an awful experience with her American Sale pool installation, she told me that if you order from here, make sure you have your own people install it. I went in and spoke with Allison, and she told me that she'd try to get the same price of the pool that my sister just bought. That was over three weeks ago. I have called twice and spoken with her and she's got no answer, really, after three weeks? I had to call today for her to tell me that she can't honor the price. If I had not called, I would have N... read more

Mark B. 

on Yelp

5 years ago

Really disappointed with communication. I gave 2 stars instead of 1 because they got rid of Manager Tony and have a new lady who is doing what she can to help. I would have no problem going there for non-pool items. This season has been really hard on the pool industry. I get that but I was lied to over and over about the time to get my new pool installed. First it was in-stock and 3 weeks to install. 3 weeks later, it was magically on back order and would be three weeks. 3 weeks later the pool was delivered (not the brand I... read more