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American Sale - Lake Zurich
- Outdoor Furniture Stores
- Lake Zurich, IL
About this business
Location details
748 S Rand Rd, Lake Zurich, IL, 60047, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 7:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
I just called the store to get info on a new pool heater, Spoke to Scott, and he was So helpful, smart and pleasant to talk to. I had tried 3 other pool retailers for info, and either they Had No Idea What they were talking about, or just gave me a price with NO ACTUAL INFORMATION about the Heater!! It's So nice to call a business with Knowledgeable people & nice to talk to. Would buy and feel very confident with this company, after Speaking to Scott. Thanks Again for taking the time you did to explain & help me! E. Schu... read more
Business response:
Hi Edie! Thanks for the kind comment and 5 star review! We're sorry we took so long to respond here! But we are very grateful for your feedback and for your confidence in us! We hope to invite you back to our store soon!
Scott at American Sale has been incredibly helpful with our Hot Springs Grandee NXT. He's always there for any questions or issues we have. He makes himself personally available to help diagnose our unit and even made a personal house call to look at our water first hand and help determine what's going on. Thanks, Scott!
Business response:
Hello Amy! Thank you so much for your kind 5 star review of Scott! We're so glad he has always been there to help you with your hot tub! We want to make sure all our hot tub customers are well supported and informed of proper maintenance. Scott always goes above and beyond for his customers. Thank you for your feedback! Hope to see you again soon!
Just had the most incredible Customer Service at American Sale in Lake Zurich. I worked with Corey who was singularly amazing in knowledge and experience for what I needed. I was buying a new Christ.as Tree and the selection was amazing. I quickly narrowed it down to 2 and Corey gave me the education I needed to make the first so decision. Corey. It just k we the product, knew how and where the tree was manufactured and explained the 5 year warranty to me as well. Unparrelled customer experience. I highly recommend American... read more
Business response:
Hi Eileen! Thank you for this wonderful 5 star review of your shopping experience and your salesperson Corey! We are so pleased to see that you enjoyed our wide selection of trees and also received the best help and knowledge about each option from Corey! We will make sure he knows you wrote such wonderful remarks about him! Thank you for shopping with us and we hope to see you again soon! Merry Christmas!
I just went to pick out a Christmas tree and I had Corey helping me. He did a great job of being attentive and being patient with all of my questions and stock checks. Corey had a lot of knowledge on the products and provided a lot of helpful information for a first time tree buyer. I ended up getting a great tree!
Business response:
Hi Liz! Thank you for taking the time to share your feedback from your store visit with Corey! We are so glad you found a Christmas tree and that Corey was such a great help in finding the perfect one :) We wish you many years of enjoying your beautiful tree and a very Merry Christmas!
We purchased a swim spa from American Sale and we absolutely love the product and the service we received! We worked with Scott Cook, and I could not recommend anyone better. He stayed for us after closing to answer our questions and to make sure we were happy with our purchase. We had to special order our swim spa, which had a little delay due to manufacturing. However, our delivery date from the American Sale warehouse to our home was longer than expected, Scott went above and beyond to get our delivery date changed so we ... read more
Business response:
Hello Pam! Thank you for the wonderful 5 star review of Scott! We made sure he saw this right when you posted! We are so pleased to see that he was extremely helpful throughout your entire swim spa purchase! We know you will enjoy your swim spa for many years to come! Please stop by and visit us again soon! And thank you for choosing American Sale!
We purchased a hot tub back in May 2017 from American Sale in Lake Zurich. We were on the market for a hot tub for about six months prior to finally buying. We went to every relevant store within a 50 mile radius to shop for a hot tub. We worked with a variety of Sales Associates at these various places of business. Finally, we met Scott Cook at American Sale. What a breath of fresh air! He was not just trying to sell us a hot tub, he was trying to educate us and really get an understanding of our needs and wants. We ... read more
Business response:
Hello N.D- We apologize for the late reply. But thank you so much for the kind words for Scott! We made sure he received them! We are so pleased he was able to help you find the perfect hot tub and provided excellent post-sale support for you! Thank you for taking the time to write to us! We hope you stop in again very soon! Happy hot tubbing!
Just wanted to let everyone know how friendly and kind Cory was. We just had our springfree trampoline installed today. We went there after I got off work on Saturday and ended up staying after they closed. Cory was very kind and answered all our questions. He was very patient. We are just waiting for the hoop that was on back order but overall it was a great experience.
I emailed the corporation with my issue. Not long after, I received an email and then a phone call from Marcy Brandis, who listened to my complaint. She agreed that the store could have switched out my tree for a smaller size. A few days later Megan, the store manager, called me. She apologized for the way I was treated, offered me a tree in the correct size and adjusted the price. I am very satisfied with the outcome, and will shop there again.
Business response:
Hi Jackie, we were thankful that you reached out to us so that we can make things right for you. We value your honesty and feedback so that we could make improvements to our service standards. Your patience with us is greatly appreciated and we look forward to welcoming you back to our store for your future needs! Best regards, American Sale Team
I was thrilled with the selection of high-end specialty goods at American Sale! I came into the store with some questions regarding my hot tub, and was really impressed with the knowledge and friendliness of the staff working who helped me out. I couldn't help but to wander around the store and ogle everything- it makes me wish I had an excuse to buy a shuffleboard table! Anyway, their manager was telling me a bit about their winter displays, so I'll definitely be back to check out their trees and ornaments for my Christm... read more
Frequently asked questions about American Sale - Lake Zurich
How is American Sale - Lake Zurich rated?
American Sale - Lake Zurich has a 4.7 star rating with 1,083 reviews.
When is American Sale - Lake Zurich open?
American Sale - Lake Zurich is open now. It will close at 7:00 p.m.